Milena Gil

Milena Gil

Graduate Program Rooms at Marriott International
Lives in Barcelona, Spain
over 6 months ago

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Committed to go above guest expectations, dedicated to constant improvement and extremely motivated to develop my skills

Experience

  • Graduate Program Rooms

    Marriott International - Seattle, WA, United States

    Rooms division
    October 2017 - October 2018 · 1 year and 1 month

    Over 12 months, I have been rotating through different departments learning from experienced managers in a high-volume property. I worked at the Front desk, Housekeeping, Human Resources and Reservations and Billing. Reservations and billing: I would manage guest requests and billing requests as refunds, adjustments and deposits, create and modify individual reservations. Review and correct group contracts. Additionally, I was able to handle my own group reservations and finish the billing process, commissionable, I handle the commissions and rebates of the groups. I also process no show and direct bill accounts and billing issues like adjustments, refunds and guest disputes. I would communicate with sales and events to manage the groups. Front desk - Rooms controller: I would manage guest rooms assignments, VIP‘s, de-feather and special requests, balance the house, upgrade Elite Members, solve doubts to the front desk agents and manage groups arrivals and airlines. Also I would review groups resumes and organize pre-keys and group requests. I would communicate with front desk and housekeeping managers. Housekeeping: During a renovation period I was able to supervise and prepare floors to be on market after being out of order. I would do the first and final inspection before the rooms when on the market. I would do rooms assignments depending of the square footage of the rooms, the task assigned and the guest requests as de-feathers, VIP´S or allergies. I would do room attendant inspections, deep cleaning and VIP´s inspections. Moreover, I was able to learn how to calculate the number of employees needed for the day depending of the occupancy. I would communicate with front desk managers, room attendants and runners and prepare reports of status and turndowns. Human Resources: Organizing the Associate Appreciation Week 2018 working side by side with the department’s leaders in order to plan all the activities. I also would design all the advertisement for the AAW.

  • Front desk agent

    Ayre Hotel caspe - Barcelona, Spain

    Front Office reception
    June 2017 - September 2017 · 4 months

    Register and process guests, accommodate guest requests, up selling guest rooms and offer other services as breakfast, handling cash and credit card payments, answer all phone calls, concierge tasks, communicating with housekeeping and deal with guest complains. Also I would pre-assign guest rooms based on the preferences.

  • Human Resources Intern

    Eurostars grand Marina 5* - Barcelona, Spain

    Human Resources
    October 2016 - December 2016 · 3 months

    I would review resumes, contact candidates to do a first round of questions before the interview. I also would assist interviews and make tours for the new employees around the hotel explain all the facilities and the important information. I would prepare all the contract copies and the warm welcome. I would use an Excel spreadsheet to track all the external employees and register their shifts and I also would communicate daily with the companies via e-mail.

  • Income Auditor and Accounts payable Assistant

    Hilton Barcelona - Barcelona, Spain

    Finance/Accounting
    April 2016 - September 2016 · 6 months

    Summer internship: Verify income and expenses for every 24 hour hotel operating period. I would verify the balancing and processing of credit card settlements following up on discrepancies. I would review all checks of F&B, Rooms Night Audit reports ensuring accuracy of the information, other outlets and incomes as telephone, garage, laundry and others. Verify cash and change requirements for the employees. Prepare and distribute daily management reports (daily over/shorts and others) Run report and verify that all taxes are in balance on a daily basis. Prepare invoices, account statements, other records and review for accuracy.

  • Rotational Intership: FD, F&B and Culinary

    Hotel Campus - Bellaterra, Spain

    Rooms division
    November 2014 - March 2015 · 5 months

    Front desk Agent: Offer excellent customer service, check-in and check-out guests, concierge task. Culinary: I would prepare the daily employee meal calculating the cost of the dishes based in the diferent products used and the budged. Learning how to manage the kitchen, equipment, utensils and create the technical sheets of all plates of the menu. F&B: Taking food orders and serving the customer. Prepare mise en place and offer an excellent custum service experience. Learn about several types of service and table settings. Housekeeping: Learning how to clean the rooms and use the products following the standars, inventories and other administratives task related with the orders.

  • Front Desk Agent

    Vincci Gala - Barcelona, Spain

    Front Office reception
    June 2014 - September 2014 · 4 months

    Register and process guests, accommodate guest requests, up selling guest rooms and offer other services as breakfast , handling cash and credit card payments, answer all phone calls, concierge tasks, communicating with housekeeping and deal with guest complains.

  • Practical training Reception

    Hotel Vincci Gala - Barcelona, Spain

    Front Office reception
    May 2014 - August 2014 · 4 months

    Register and process guests, accommodate guest requests, up selling guest rooms and offer other services as breakfast , handling cash and credit card payments, answer all phone calls, concierge tasks, communicating with housekeeping and deal with guest complains.

Education

  • CuriouU - Risk Management Course

    Universiteit twente - Rotterdam, Netherlands

    July 2015 - July 2015

    Risk management course at the University of Twuente. Masterclasses with experts in the field and group activities. We learn how to approach the risk and how to evaluate different scenarios.

  • Digital Marketing Course

    Universitat de Barcelona - Barcelona, Spain

    April 2015 - June 2017

    Digital Marketing Course by Google. Basic learn about digital marketing including SEO, SEM, web analytics, e-commerce, RRSS management, web site usability, entrepreneurship and digital marketing plan creation.

  • Hotel Management

    Turisme i Direcció Hotelera / Universitat Autònoma de Barcelona (UAB) - Barcelona, Spain

    January 2011 - June 2017

    The degree provides the training needed in the hotel industry by combining lectures in management and administration of hotel businesses, catering and accommodation with specific and multidisciplinary skills. Subjects as:  Economics  Accounting/statistics  Administration and Management of Accommodation  Law and the Hotel Business  Marketing  Human Resources Management  Communication and Leadership Strategies  Strategic and Commercial Administration of Hotels  Information and Management Systems in the Hotel Sector  Management and Organisation of Conferences and Conventions  Gastronomy and Oenology  Analysing Installations, Equipment and Maintenance  Secong Foreign Language, German

Languages

  • Spanish
    Native or fluent
    100%
  • Catalan
    Native or fluent
    100%
  • English
    Full professional
    80%
  • German
    Limited working
    40%

Skills

  • Able to multi-task
  • Communication skills
  • effective listening
  • PMS knowledge
  • Stong team work
  • Strong hospitality
  • Teamleader
  • Word processing and spreadsheets
Connections
Martí Garcia Salarich
Industry Relations Executive South Europe at Hosco
Following
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