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About me
Experienced Hospitality professional capable of contributing to team projects while demonstrating individual leadership and success in data entry, management and administrative support
Experience
10 years and 9 months
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Executive Housekeeper
NYX Limassol by Leonardo hotels - Limassol, Cyprus
HousekeepingFebruary 2023 - October 2023 · 9 monthsTotal of 189 keys • Interviewing, selecting, training, scheduling, coaching and supporting associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Leonardo core values. • Inspecting guest rooms, public areas and grounds for cleanliness, appearance and safety. •Answering inquiries pertaining to hotel policies and service and resolve guests’ complaints and concerns. • Observing and monitoring staff performance to ensure efficient operations and adherence to policies and procedures. •Preparing schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs. •Taking inventory and submitting periodic inventory orders to insure supplies are purchased timely. •Preparing required paperwork pertaining to departmental functions. •Communicate guest service scores to drive improvement and higher guest satisfaction. •Developing and implementing policies and procedures for the operation of the department •Following sustainability guidelines and practices related to Leonardo Hotels • Weekly MOD duty • Perform other duties as requested by management
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Assistant Executive Housekeeper
Scenic Luxury River Cruise - Europe
HousekeepingMarch 2022 - October 2022 · 9 months -
Housekeeping Supervisor
Amara Hotel by Stademos Hotels - Limassol, Cyprus
HousekeepingMay 2021 - March 2022 · 11 months -
Assistant Executive Housekeeper
Scenic Luxury River cruise - Europe
Room Division ManagementMarch 2020 - July 2021 · 1 year and 6 monthsRelieving the Housekeeper during any period of absence Daily cleaning and servicing of up to 16 guests’ cabins incl. turndown service and embarkation set up Providing professional and courteous service according to SCENIC standards and procedures Taking an active role in creating a positive environment between all departments on board and encouraging an open and respectful communication Assisting with evaluating the Housekeeping team and providing feedback to the Executive Housekeeper Assisting with purchasing orders including equipment items and delivery control Restocking of guest amenities as required Maintaining cleanliness in public areas as instructed by the Supervisor Distributing material such as gift order to the assigned cabin Maintaining proper storage of all linen, uniform, supplies and equipment Ensuring active involvement in reaching higher guest satisfaction, including participating in additional Entertainment activities as per SCENIC standard Retaining full knowledge of daily program Checking external laundered linen during linen change days and reporting deficiencies and discrepancies to the Supervisor Carrying out daily laundry duties such as washing and ironing as per instructions Handling guest and crew laundry as per SCENIC standard Welcoming and greeting of guests according to SCENIC standard Performing special duties during additional events Informing Supervisor immediately about any guest complaint Keeping record of breaking list and monitoring amount of breakage and damage and notifying Supervisor Maintaining cleanliness front and back of house according to HACCP regulations Ensuring correct handling of all equipment, machinery and chemicals Participating in all Safety Drills as per Captain’s orders and ensuring solid knowledge of designated Safety role Reporting any potential Safety hazards immediately
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Housekeeping Supervisor
Kempinski Das Tirol - Jochberg, Austria
Room Division ManagementDecember 2019 - March 2020 · 4 monthsSupervising housekeeping staffs to maintain the facility clean, organized and neat. Planing and allocating daily workload to housekeeping staffs based on guest count. Ensuring that staffs follow housekeeping policies and safety and sanitation standards. Ensuring that room, hallways and other facility areas are well maintained according to brand standards. Addressing guest complaints and inquiries in timely and professional manner. Ensuring that staffs use the cleaning chemicals and supplies safely according to standards Ensuring that all cleaning chemicals are properly labeled with usage instructions. Assisting in employee training, performance evaluation, retention and termination activities. Screening housekeeping applicants and recommending promotions, transfers, and dissmisal Performing various cleaning duties in instances of staff shortages. Assistance in creating the rosters Check of departure and stay over rooms Spot checking Turndown service Checking VIP rooms
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Housekeping Supervisor
Parklane, a Luxury Collection Resort & Spa By Marriott Luxury Collection - Cyprus
ManagementJune 2019 - December 2019 · 7 monthsConducting daily briefing for team members. Promoting teamwork and quality service through daily communication and coordination with other departments. Monitor performance and recommend/initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies. Alert Assistant Executive Housekeeper of potentially serious issues. Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties. Train, monitor and refresh Risk Assessments to ensure all staff complies with the departmental and hotel Health and Safety procedures. Schedule routine inspections of all guest rooms/suites and public areas to ensure furnishings, guest rooms/suites, equipment are clean and in good repair to meet guest satisfaction. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. Responsible for cleanliness, orderliness and appearance of the assigned area of Hotel. Ensure that rooms are made as per company standard Maintain par stock of guest supplies, cleaning supplies, linen and uniform. Organize on-the job training Assisting Executive Housekeeper in daily maid assignment
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Kindergarten Teacher
Neverland Kindergarten - Ho Chi Minh City, Vietnam
EducationFebruary 2018 - June 2019 · 1 year and 5 monthsCreated and delivered structured lessons on readiness skills by emphasizing phonics, language skills, literature and handwriting. Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement. Collaborated in planning, organizing and implementing instructional programs to facilitate academic, intellectual and social development. Maintained safety and security of all youth under care. Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest.
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Housekeeping Team Leader
Palazzo Versace Dubai - Dubai, United Arab Emirates
Room Division ManagementAugust 2016 - February 2018 · 1 year and 7 months• Escorted guests to their assigned rooms, including transporting their luggage. • Increased customer service ratings through personable service. • Greeted and welcomed all hotel guests with a smile. • Collaborated with various team members to ensure guest requests were addressed appropriately and timely. • Consistently received positive feedback from guests on performance reviews.
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Laundry Team Leader
InterContinental Doha - The City - Doha, Qatar
LaundryAugust 2014 - August 2016 · 2 years and 1 month• Kept team on task to complete orders according to deadlines. • Offered valuable feedback on model selection, fit and effectiveness on set. • Provided high quality results in a timely manner. • Supervised and coordinated dining room activities and employee schedules. • Managed mail and both incoming and outgoing correspondence, mail, email and faxes. • Handled incoming mail, bills and invoices and completed appropriate actions. • Worked with clients to effectively plan and coordinate the logistics for special projects and events. • Managed and reviewed filing and office systems.
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Housekeeping Public Area Attendant
Hyatt Regency Belgrade - Belgrade, Serbia
HousekeepingAugust 2012 - April 2014 · 1 year and 9 months• Provided excellent cleaning service while operating in a fast-paced environment with multiple interruptions. • Performed thorough cleaning tasks while spending the majority of the day walking, twisting, bending, pushing and pulling • Entrusted to handle confidential and sensitive situations in a professional matter. • Consistently received positive feedback from guests on performance reviews.
Education
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preschool teacher
preschool training college
September 2012 - November 2015 -
Tehnical high school - Vršac, Serbia
September 2005 - November 2008
Languages
6 languages
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Bosnian
Native or fluent
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Serbian
Native or fluent
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Croatian
Native or fluent
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English
Full professional
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Macedonian
Professional working
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Hungarian
Limited working
Personal information
Nationalities
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Hungarian
Work Permits
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European Union
Date of birth
September 13th 1987
Skills
22 skills
- Administation
- Attention to details
- Budget Control
- Budget Monitoring
- Costumer Service
- Creativity and innovation
- Creativity and Problem Solving
- Decision making
- Duty Managenent
- Expenses
- Fidelio PMS
- Hospitality managenent
- Multitask
- Opera Property Management
- Optima property management system
- Organisation skills
- Pre opening properties
- Problem solving
- Radiant fleet property management system
- Standard Operating Procedures
- Supervisory Skills
- Team motivation
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