Miltiadis Roussos

Miltiadis Roussos

Front Office Agent at Domes of Elounda, Autograph Collection
Lives in Elounda, Greece
over 6 months ago

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Business administration graduate, with hotel and financial services experience, seeking to excel and to improve my skills in the hospitality industry.

Experience

  • Front Office Agent

    Domes of Elounda, Autograph Collection - Elounda, Greece

    Front Office reception
    March 2018 - October 2018 · 9 months

    Seasonal employment at the 5* Domes of Elounda, Autograph Collection. • Ensured the smooth running of all the front office procedures, using Opera PMS. • Effectively coordinated with associates in the front office, as well as in other departments. • Managed all economic transactions, such as receiving payments and exchanging currency. • Efficiently handled customer requests, queries and potential issues in a friendly and helpful way. • Actively promoted the hotel facilities and services, as well as excursions and car rentals.

  • Bell Attendant - Front Office Agent

    Lakitira Hotels - Kos, Greece

    Front Office reception
    May 2017 - October 2017 · 6 months

    Seasonal employment at the 5* Lakitira Suites boutique hotel. Promoted from bell attendant to front office agent mid-season. • Welcomed guests in a polite manner and provided assistance with their luggage and queries. • Performed the check-in and check-out procedures using Opera PMS. • Managed all economic transactions, such as receiving payments and exchanging currency. • Operated the call center and handled customer requests in a friendly and helpful way. • Coordinated efficiently with other hotel departments. • Actively promoted the hotel facilities and services, as well as excursions and car rentals.

  • Buffet Attendant

    Cyprotels Hotels & Resorts - Rhodes, Greece

    F&B service
    June 2016 - October 2016 · 5 months

    Seasonal employment at the 4* Cyprotel Faliraki Hotel. • Managed the fruit warehouse and kept the kitchen well supplied, while informing my higher-ups about the weekly orders we need to make. • Set up and kept the buffet replenished and well-presented according to the hotel’s high standards. • Supported in the preparation process of the buffet.

  • Financial Services Intern

    EuroCapital S.A. - Athens, Greece

    Finance/Accounting
    April 2014 - September 2014 · 6 months

    Responsibilities and achievements include, but are not limited to: • Processed data and information from stock markets from all over the world and derived results which were used by the company’s analysts and clients. • Carried out stock transactions by order of the company’s clients. • Ensured high web traffic for the company website by daily updating it with economic news. • Maximized sales of technical analysis books and managed the customers’ orders.

Education

  • Bachelor in Business Administration

    Technological Educational Institute of Athens - Athens, Greece

    October 2010 - June 2015

Languages

  • English
    Native or fluent
    100%
  • Greek
    Native or fluent
    100%
  • German
    Limited working
    40%

Skills

  • Buffet
  • Databases
  • Financial analysis
  • financial services
  • Food & Beverage
  • Front Desk
  • Front Office
  • Hotels & Resorts
  • Languages
  • Management
  • Opera PMS
  • Projects Management
  • Research
  • Sales
  • Warehouse management
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