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Hospitality professional with over seven years of customer service experience, including the Front Office Operations and Sales&Events departments. Expert in hospitality with a result-driven approach, highly proficient in building and maintaining strong relationships with the clients. Skilled in sales and events management, for both corporate and internal events.
Looking for a new opportunity in sales&events where I can challenge myself and contribute to the department goals.
Sales & Events Planning Coordinator
Marriott International - Abu Dhabi, United Arab EmiratesEventsJuly 2018 - Now · 6 months
Reporting to the director of Sales and Events Planning, responsible for handling customers’ enquiries for corporate events and group bookings, providing quotations and leading the negotiation process to successfully convert leads into sales. Maximising revenue by proactively building strong and long-lasting customer relationships by fully understanding their needs. Planning and executing events up to 150 people by acting as on-property point of contact, managing all the communications with the client and liaising with the operations team to ensure a smooth function of the events. Responsible for all post-event activities, including collecting customer feedback, billing and invoicing. Analysing and planning event sales strategies to achieve monthly targets, as part of the Sales and Events Planning team.
SOK - Helsinki, FinlandReservationsMarch 2018 - July 2018 · 6 months
Managed individual rooms’ reservations, modifications and cancellation requests in the Central Reservations Call Centre, supporting all 50 Sokos hotels in Finland, Estonia and Russia and Radisson Blu hotels in Finland. Up-sold customers to higher room categories, offering additional products and packages. Dealt with a large number of customer calls per hour to achieve business targets while ensuring consistent outstanding quality of customer service, adhering to the company’s standards.
Glo Hotels - Helsinki, FinlandFront Office receptionSeptember 2017 - February 2018 · 6 months
Took care of the guests’ check-ins and check-outs, assigned rooms prior to their arrivals and communicated the room status with the housekeeping team. Handled both cash and card payments, and the reconciliation of transactions. Responsible for taking care of the group arrivals, receiving and responding to guest complains. In addition to the reception duties, served at the lobby bar.
Front Office Associate
Marriott Marquis City Center Doha - Doha, QatarFront Office receptionSeptember 2015 - June 2017 · 1 year and 10 months
Processed a large number of guest check-ins and check-outs per day, responded to guest requests while anticipating their needs. Maintained excellent relationships with repeat customers and ensured high level of customer satisfaction, solving issues or emerging complains. Promoted the loyalty program and up-sold the guests to higher room categories. In charge of the training of new interns in the Front Office department. Successfully completed a TSA up-selling techniques training and an in-house coaching program with the Sales Department.
Manager on Duty
Hotel Anna - Helsinki, FinlandFront Office receptionOctober 2014 - September 2015 · 12 months
Processed guest check-ins and check-outs, responsible for making bookings and invoicing guests and third-party bookers. Accountable for the night run and its reports and the reconciliation of transactions.
Tour Operator Pamplemousse Oy - Espoo, FinlandOtherApril 2013 - August 2013 · 5 months
Summer job as a travel specialist for a boutique tour operator which offers personalised trips to France. Main responsibilities included designing, selling and marketing custom-made vacations to the customers. Contacted suppliers and other stakeholders for bookings and enquiries. Invoiced customers and suppliers, managed internal customer register database and updated the company’s webpages. In charge of all the travel arrangements, including bookings for accommodations, transportations and tickets to special events and attractions.
S-Market - Espoo, FinlandOtherJune 2011 - December 2013 · 2 years and 7 months
Work tasks included all cashier duties and filling the shelves. Responsible for accounting the cashbox and the lottery sales, supervising the cashiers, managing the break times and training new employees.
Exchange studies for spring semester 2014January 2014 - May 2014
Bachelor of Hospitality Management
Haaga-Helia University of Applied Sciences Hotel, Restaurant and Tourism Management [ HSD ] - Helsinki, FinlandAugust 2012 - December 2016
FinnishNative or fluent100%
- event managment
- Excellent front of house
- Great customer service
- Hosting events
- Opera PMS
- Organizing events
- revenue growth
- Strong hospitality