Vérane Minni

Vérane Minni

Front Office Agent at Swissôtel Hotels & Resorts
Lives in Wolfsburg, Germany
over 6 months ago

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Experience

  • Front Office Agent

    Swissôtel Hotels & Resorts - Berlin, Germany

    Front Office reception
    January 2017 - Now

  • Front of House Agent

    The Ritz-Carlton Wolfsburg - Wolfsburg, Germany

    Front Office concierge
    September 2016 - December 2016

    - In charge of the Club Lounge - Checking guests in and out - Resolve guests needs - Anticipate guests needs - Using Opera - Serving guests in the Lounge and assisting them during their stay

  • In-room dining Assistant and Commis de salle - F&B

    Le Grand Bellevue - Saanen, Switzerland

    F&B service
    August 2015 - October 2015

    - In-room dining assistant, answering calls in French, German and English, delivering tables in room, clearing of tables from room - Preparing the daily "Mise en place" - Setting up and clearing of tables - Order taking and informing about menu and wines - Serving of food & beverage - Support services to the restaurant

  • Concierge, Front Desk, PBX Assistant

    The Ritz-Carlton Bachelor Gulch - Beaver Creek, CO, United States

    Rooms division
    December 2014 - April 2015

    During two months : - Assisting the Concierge team by delivering amenities in rooms - Lobby Lion, welcoming the guests knowing the Three Steps of Service from the Ritz-Carlton Gold Standards During one month : - Checking guests in and out - Resolving guests needs - Using Opera During one month : - Answering to incoming calls - Realizing the CTQ (Critical to qualities) - Using Mystique During the whole internship : - Helping Housekeeping - Helping F&B during breakfast, lunch and dinner - Learn and apply the Ritz-Carlton Gold Standards

  • Commis de salle

    Le Grand Bellevue - Saanen, Switzerland

    F&B service
    July 2014 - August 2014

    - Preparing the daily "Mise en place" - Setting up and clearing of tables - Order taking and informing about menu and wines - Serving of food & beverage - Support services to the restaurant

  • Commis de rang

    Le Grand Bellevue Gstaad - Saanen, Switzerland

    F&B service
    December 2013 - March 2014

    - Preparing the daily "Mise en place" - Setting up and clearing of tables - Order taking and informing about menu and wines - Serving of food & beverage - Support services to the restaurant

  • Practical weeks

    Hotel Vatel - Martigny, Switzerland

    Rooms division
    September 2013 - June 2016

    We have practical weeks in the following departments of the Hotel Vatel - Events - Service (Restaurant and Bar) - Kitchen - Housekeeping - Reception - Maintenance

Education

  • Bachelor in Tourism Management

    Vatel Switzerland Hotel & Tourism Business School - Martigny, Switzerland

    September 2013 - June 2016

  • Baccalauréat (French secondary school diploma) in economic and social science

    Lycée Général Leclerc - Saverne, France

    September 2010 - June 2013

Languages

  • French
    Native or fluent
    100%
  • English
    Full professional
    80%
  • German
    Full professional
    80%
  • Spanish
    Notions
    20%
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