Miranda Joseph

Miranda Joseph

Floor Manager/Restaurant Manager at HQS 459 RESTAURANT AND CAFE
Lives in Dubai, United Arab Emirates

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About me

A diplomatic and flexible leader with strong interpersonal skills and the ability to break down cross-cultural communication barriers. living in Dubai for 30 years, worked for Sheraton jumeirah beach Hilton beach club,world trade club,Dubai Hilton, Galadari meridian,,Lanka Oberoi, and in BICE at Hilton Dubai jumeirah as a senior Head Waiter/Bar Supervisor. Present working as a floor manager in newly opened HQS 459 Restaurant cafe in Dubai,,
AWARDED AS A BEST TEAM MEMBER/EMPLOYER OF THE BY HILTON WORLD WIDE RESORTS.

Experience

35 years and 1 month

  • Floor Manager/Restaurant Manager

    HQS 459 RESTAURANT AND CAFE - Dubai, United Arab Emirates

    Management
    December 2017 - September 2019 · 1 year and 10 months

    Coordinating daily restaurant management operations, -Delivering superior food and beverage service and maximizing customer satisfaction -Responding efficiently and accurately to restaurant customer complaints -Manage restaurant’s good image and suggest ways to improve it , -operational costs and identify measures to cut waste. - Promote the brand in the local community through word-of-mouth and restaurant events - Recommend ways to reach a broader audience (e.g. discounts and social media ads) - Train new and current employees on proper customer service practices

  • Senior Head Waiter/Sommelier/Acting Manager

    Hilton Dubai Jumeirah Resort - Dubai, United Arab Emirates

    Public Relations
    May 2005 - December 2017 · 12 years and 8 months

    Joined as a Bartender promoted as a Bar captain, Head bartender, Bar supervisor, Head waiter.Senior head waiter at award winning Italian restaurant BICE in Dubai, ( 7 times WATSON awards, 4 times TIME OUT awards, 2 times BBC good food awards ), Fully operation in charge for .CHAINE DES ROTISSEURS dinner in 2014 august Ordering wines from supplier, tasting wines with manager for approval to purchase, contacting with liquor agents for new wines and spirits, attending supplier meetings to check new product. Meeting with training department for training Agenda, department, Member of PIC .HASAP, in the Hotel.

  • Head Bartender/Floor Supervisor

    Highland lodge - Dubai, United Arab Emirates

    F&B service
    September 2003 - September 2005 · 2 years and 1 month

    Making drinks, possessing a large knowledge of drink recipes, checking for proper identification, maintaining the appearance and cleanliness of the bar area, handling employee issues, handling customer complaints and disturbances, scheduling employees, supervising other bartenders, ordering supplies and alcohol and overseeing the workings of the bar area. Pre opening Head Bartender in a European night club in Dubai .in charge of 9 bars and 2000 guest floor capacity

  • Head Bartender/Bartender

    Radisson SAS/Sheraton jumeirah Beach - Dubai, United Arab Emirates

    F&B service
    October 1998 - October 2003 · 5 years and 1 month

    Bartender &Bar supervisor .in charge of all the bars and the full bar team,compilation of duty rosters,attendance sheets,bar menus,beverage promotions,inventories,and beverage training.also in-charge of setting bars, for all functions attending ,F/B meetings and special events meetings..dealing with cost controller and purchasing department.

  • Bartender

    Hilton beach club - Dubai, United Arab Emirates

    F&B service
    September 1994 - October 1998 · 4 years and 2 months

    Foundation staff at the Hilton beach club Dubai,working independently in various bars,setting up big functions, concepts. in charge of outside catering bars,fully in charge of beverage inventories in all the bars and ordering beverage to all the bars.

  • Bartender

    The world trade club,operated by Hilton Dubai - Dubai, United Arab Emirates

    F&B service
    September 1988 - July 1994 · 5 years and 11 months

    New exclusive club opened in 33rd floor in world trade center. in 1988.joined as waiter/bartender,worked independently in the bars. bartender for all the VIP function held in the club

  • Bartender

    Hotel Galadari Meridien colombo sri lanka. - Colombo, Sri Lanka

    F&B service
    September 1985 - September 1988 · 3 years and 1 month

    Joined as Bartender in Colombo 2000 night club,.in Sri lanka

  • Hotel School Trainee

    Hotel Lanka Oberoi, Sri lanka - Colombo, Sri Lanka

    F&B service
    January 1984 - January 1985 · 1 year and 1 month

    Hotel school trainee in hotel Lanka Oberoi for 1 year,trained in all f/b outlets in the hotel.trained in stewarding dept,f/b stores,receiving dept.in the hotel

Education

  • Hotel School Diploma

    Sri Lanka hotel school - Colombo, Sri Lanka

    January 1985 - June 1985

Languages

5 languages

  • English

    Native or fluent

  • Sinhala

    Native or fluent

  • Tamil

    Native or fluent

  • Malayalam

    Native or fluent

  • Hindi

    Professional working

Personal information

Nationalities

  • Sri Lankan

Date of birth

June 24th 1966

Skills

11 skills

  • BAR TRAININGS
  • Birchstreet
  • Certified PIC
  • Controlling food cost
  • F&B micros
  • fidlio
  • Food and beverages
  • HACCAP
  • Hot sos
  • POS system
  • Training

Additional Information

1 information shared

  • Food and Beverage Department

    Training the staff on a weekly basis about Policies, procedures and S.O.P’s - Controlling staff on the operation, weekly schedules, training attendance. Pay roll,attendance,organizing big concepts,events weddings.
    I have fully operation in charge for .CHAINE DES ROTISSEURS dinner in 2014 august.

Connections
Cosimo Danese
Executive Chef at Grand Millennium Dubai
Abigail Okech
Waitress at JA Lake View Hotel
Shiran Fernando
bartender at Bartender at W hotel al habtoor City
View 9 connections
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