Mireia Blanes Pérez

Mireia Blanes Pérez

Student from Les Roches Marbella International School of Hotel Management
Lives in Alicante, Spain
over 6 months ago

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I am looking for a 06-18 months Management Training Program or a Cross Training internship. I have total availability from February, 2019.


I consider myself a proactive and customer oriented person with good leadership skills, passionate about delivering the highest level of service and exceeding expectations to attain guest optimal satisfaction.

As a person with a solid background within the luxury hospitality industry I am used to work in different teams, always fulfilling the Leading Hotels of the World's exacting standards of excellence.

Experience

  • Rooms Division Department. Front desk Operations & Concierge/Guest Service.

    Asia Gardens Hotel & Thai Spa. A royal Hideaway Hotel, Member of the Leading Hotels of the World. - Finestrat, Spain

    Customer Service
    January 2016 - August 2018 · 2 years and 8 months

    - Reservation Request. - Check in/Check outs. - Responsible of managing the first impression of guests. - Complains and conflict resolution. - Serve as a key point of contact for guests and efficiently respond to guest enquirers. Providing and managing useful information about a wide range of external services as well as hotel facilities. - Collaborate with the Hotel Management to facilitate and expedite their work. - Act in accordance with policies and procedures when working with front of house equipment and property management systems. - Following the strict quality standards of The Leading Hotels of The World.

Education

  • Postgraduate in International Hotel Management.

    Les Roches Marbella International School of Hotel Management [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Marbella, Spain

    September 2018 - Now

    Postgraduate specialized in Business Management for the International Hospitality Industry. Which helped me to acquire the knowledge and managerial skills necessary to complete my education in order to give the best service fulfilling the highest standards and expectations of luxury hotels.

  • Degree in Advertising & Public Relations.

    Universidad de Alicante - Alicante, Spain

    September 2012 - June 2016

    It helped me to acquire the necessary skills in order to be a critical thinker who is able to apply extensive sales and advertising knowledge to reach an effective business organization. Obtaining my degree with distinction in several subjects. Final Thesis: “The importance of the Marketing in the Hospitality industry: The case of Barceló Hotel Group.” I Obtained it with distinction.

Languages

  • Spanish
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Notions
    20%

Skills

  • Duty management
  • Excellent leadership
  • Experience in 5* hotels
  • Good team work
  • Strong customer service
Following
Jumeirah Group
Dubai, United Arab Emirates
Dorchester Collection
London, United Kingdom
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