Mireia Puignou

Mireia Puignou

Front Office Associate at Marriott London Park Lane
Lives in London, United Kingdom

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About me

I am ambitious, organised, open-minded, committed and enthusiastic. I can adapt anywhere easily and I can capitalise opportunities when presented as I would never sky away from a challenge.
I can quickly read and assess the client's expectations to ensure I approach any given interaction correctly and I deliver an enjoyable and memorable experience.
I am constantly looking for ways of improving what I do. I am passionate and driven which allows me to and motivate easily and be a better worker.

Experience

6 years

  • Front Office Associate

    Marriott London Park Lane - London, United Kingdom

    Front Office reception
    May 2019 - August 2019 · 4 months

  • Guest Relations Supervisor

    Finn Lough - Northern Ireland, United Kingdom

    Management
    September 2018 - April 2019 · 8 months

    I have recently joined the team of Finn Lough again in order to help develop the front desk department after a consistent growth of the resort. An extra 10 Forest Bubble Domes have been added since my departure, and a deep refurbishment of the facilities has been done, including the restaurant and several of the accommodation offering. My current responsibilities are:  Liaising across departments to ensure the smooth delivery of all guest touch points and special requests  Anticipating potential issues relating to guests and take steps to minimise  Identifying ways to improve guest experience and executing these  Collecting and collating guest feedback to form a basis for improvement  Responsible for overseeing the training and evaluation of internship students

  • Rooms Division Program

    Walt Disney World Swan and Dolphin Resort - Orlando, FL, United States

    Rooms division
    January 2018 - August 2018 · 8 months

    The Swan & Dolphin is a resort of over 2.000 rooms divided into two hotels: the Swan (Westin) and the Dolphin (Sheraton). It is located in Disney World, Florida. I did a rotational program between the different departments, all of which were part of the rooms division. I started off in the recreation department, located outside where the pools are. I learnt how to please children and entertain them. That was followed by the guest services department, where I took all of the calls that came in through to the hotel line, as well as the ones coming directly from the rooms. Because of that, I was able to gain deep knowledge of the hotel’s booking system (lightspeed) as well as their techniques of passing on information onto every department in short yet efficient amount of time. This department was directly linked to the front desk, where I also did a several number of check-ins and check-outs.

  • Groups & Events Coordinator

    Gran Hotel La Florida - Barcelona, Spain

    Events
    January 2017 - January 2018 · 1 year and 1 month

    I was part of the Groups Department of this 5* GL Hotel, where I was in charge of organizing all the events that were held at the hotel. I was the contact of the client from the first call until they left the hotel once the event had finished. Amongst the events I organized were: Weddings, baptizing’s, car launches, company meetings, social events… My main duties were giving quotations, follow up the client’s enquiries and establish relations with companies and agencies. I was also responsible of the organization of the event or group from the moment the petition came through until the invoicing was done. I directed, coordinated and supervised the event and I was the connector between all the departments involved in it to assure that everything went according to plan and the standards of Leading Hotels of the World were accomplished.

  • Guest Services Supervisor

    Finn Lough - Northern Ireland, United Kingdom

    Front Office reception
    June 2016 - December 2016 · 7 months

    I was promoted to Guest Services Manager where I was in charge of doing and supervising all my previous responsibilities. I then did accommodation checks and I ensured guests were consistently happy. I then also dealt directly with complaints.

  • Guest Services Intern

    Finn Lough - Enniskillen, United Kingdom

    Front Office reception
    June 2015 - June 2016 · 1 year and 1 month

    During my time at Finn Lough Resort I started up as an rotational intern where I fluctuated between all of the departments. My responsibilities included:  Front desk: I did check-ins and check-outs, dealt directly with the guest for anything they needed throughout their stay and managed all the administration side of it.  Reservations: I organized the bookings that came through the phone, the website or any other channel and updated them accordingly on the system.  Activities: I took clients out on Pedal Kayaks on the lake as a guide and trained them on how to use them.  F&B: in the morning I served during breakfast service and at night I served at the gastronomic restaurant and I also spent time in the bar.  Housekeeping: I cleaned and prepared and checked the accommodation for guests, and organized the linen count for the laundry provider.

  • Sales Assistant

    Fira de Barcelona - Barcelona, Spain

    Sales & Marketing
    September 2014 - June 2015 · 10 months

    Internship at Fira de Barcelona being at the Sales Department of Gastrofira, the catering area of the Event Planning company. I have always known I love to organize and I love events, so I decided to combine both to start working in the best known venue in the city. There I got the chance to see and help prepare great events, amongst which is the Mobile World Congress.

  • Touristic Bus Informant

    Barcelona Bus Turistic - Barcelona, Spain

    Other
    June 2014 - November 2014 · 6 months

    During the summer season of 2014 I worked at the Touristic Bus of Barcelona as a Bus Informant. I went around the city on the bus operating the audioguide, selling tickets,giving information to the visitors as well as promoting the company.

  • Sales Intern

    Hotusa Hotels - Barcelona, Spain

    Sales & Marketing
    September 2013 - September 2014 · 1 year and 1 month

    I worked for a year as a stagier in the Sales Department of this hotel chain. It was a great experience where did: Customer service, database management, product sales and sales calculations, handeling comisions and fees.

Education

Languages

5 languages

  • Catalan

    Native or fluent

  • Spanish

    Native or fluent

  • English

    Native or fluent

  • French

    Notions

  • Italian

    Notions

Personal information

Nationalities

  • Spanish

Date of birth

August 12th 1994

Skills

6 skills

  • Customer Care
  • Customer-service
  • Events Planning
  • F&B
  • Front desk experience
  • Front desk management

Additional Information

1 information shared

  • Other skills

    Other skills

Connections
Subhajit Sikder
On Job Training at Radisson Blu Hotel (RHG)
Michael Borquaye Borketey
Front Office Supervisor/Acting Front Office Manager at Royal Nick Hotel
Mihaela Florean
Front Office Manager en Vila Gale
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Following
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