Mirella Reboullet

Mirella Reboullet

F&B Management Trainee - Front Office - Guest Relation Manager Junior at Sofitel Wanda Beijing
Lives in Lyon, France

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Experience

1 year and 7 months

  • F&B Management Trainee - Front Office - Guest Relation Manager Junior

    Sofitel Wanda Beijing - Beijing, China

    Guest Relations
    May 2016 - November 2016 · 7 months

    - Manage a Chinese team, team building cohesion (5-7 people) - Ensure application and respect quality procedures in place with a 5-star standard (services, customer loyalty...) - Communication with all services (Housekeeper - F & B - Booking) - Concierge: Organizing tourist tours in Beijing, anticipate, ensure follow-up

  • Receptionist

    Hyatt Regency Casablanca - Casablanca, Morocco

    Front Office reception
    May 2014 - September 2014 · 5 months

    - Ensure customer personalized welcome and departure - Respond effectively to expectations and needs during the stay - Regency Club: Assisting the VIP customers, set up the breakfast, happy hour, manage the food stocks

  • Assistant General Manager / Reservation Agent

    Hôtel de Sers - Paris, France

    Administration & General
    June 1994 - December 1994 · 7 months

    - Manage answers by email and phone for bookings, group offers, confirmation reservation - Participate to define strategy of Yield’s increase: the REVPAR, the RMC, the attendance of customer’s and reach the budget. - Commercial / Events: Prospect, sale residential seminar, confirm contracts, define weekly and monthly sales reports compared to forecasts and objectives

Education

  • Master Degree

    International Hotel Business Management School Vatel - lyon - Lyon, France

    September 2015 - June 2018

  • Bachelor

    Universidad la Salle - Cancún, Mexico

    September 2014 - August 2015

  • Bachelor's Degree

    INSEEC Business School - Paris, France

    September 2012 - August 2015

Languages

3 languages

  • French

    Native or fluent

  • Spanish

    Professional working

  • English

    Professional working

Personal information

Nationalities

  • French

Skills

4 skills

  • Energetic and smiling
  • human
  • Team motivator
  • Well-organized
Connections
Mihai Lițoiu
Sales Account Executive at JW Marriott Bucharest Grand Hotel
Walter Mazano
General Manager at Isango Gate Hotel
Following
ACCOR
Issy-les-Moulineaux, France
Iberostar Group
Palma, Spain
International Trainee Network - ITN
Los Angeles, CA, United States
Other members
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