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Experience
1 year and 7 months
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F&B Management Trainee - Front Office - Guest Relation Manager Junior
Sofitel Wanda Beijing - Beijing, China
Guest RelationsMay 2016 - November 2016 · 7 months- Manage a Chinese team, team building cohesion (5-7 people) - Ensure application and respect quality procedures in place with a 5-star standard (services, customer loyalty...) - Communication with all services (Housekeeper - F & B - Booking) - Concierge: Organizing tourist tours in Beijing, anticipate, ensure follow-up
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Receptionist
Hyatt Regency Casablanca - Casablanca, Morocco
ReceptionMay 2014 - September 2014 · 5 months- Ensure customer personalized welcome and departure - Respond effectively to expectations and needs during the stay - Regency Club: Assisting the VIP customers, set up the breakfast, happy hour, manage the food stocks
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Assistant General Manager / Reservation Agent
Hôtel de Sers - Paris, France
Secretary / Executive AssistantJune 1994 - December 1994 · 7 months- Manage answers by email and phone for bookings, group offers, confirmation reservation - Participate to define strategy of Yield’s increase: the REVPAR, the RMC, the attendance of customer’s and reach the budget. - Commercial / Events: Prospect, sale residential seminar, confirm contracts, define weekly and monthly sales reports compared to forecasts and objectives
Education
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Master Degree
Vatel Lyon (France) - Lyon, France
September 2015 - June 2018 -
Bachelor
Universidad la Salle - Cancún, Mexico
September 2014 - August 2015 -
Bachelor's Degree
INSEEC Business School - Paris, France
September 2012 - August 2015
Languages
3 languages
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French
Native or fluent
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English
Professional working
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Spanish
Professional working
Personal information
Nationalities
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French
Skills
4 skills
- Energetic and smiling
- human
- Team motivator
- Well-organized
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