Mirella Reboullet

Mirella Reboullet

F&B Management Trainee - Front Office - Guest Relation Manager Junior at Sofitel Wanda Beijing
Lives in Lyon, France

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Experience

1 year and 7 months

  • F&B Management Trainee - Front Office - Guest Relation Manager Junior

    Sofitel Wanda Beijing - Beijing, China

    Guest Relations
    May 2016 - November 2016 · 7 months

    - Manage a Chinese team, team building cohesion (5-7 people) - Ensure application and respect quality procedures in place with a 5-star standard (services, customer loyalty...) - Communication with all services (Housekeeper - F & B - Booking) - Concierge: Organizing tourist tours in Beijing, anticipate, ensure follow-up

  • Receptionist

    Hyatt Regency Casablanca - Casablanca, Morocco

    Reception
    May 2014 - September 2014 · 5 months

    - Ensure customer personalized welcome and departure - Respond effectively to expectations and needs during the stay - Regency Club: Assisting the VIP customers, set up the breakfast, happy hour, manage the food stocks

  • Assistant General Manager / Reservation Agent

    Hôtel de Sers - Paris, France

    Secretary / Executive Assistant
    June 1994 - December 1994 · 7 months

    - Manage answers by email and phone for bookings, group offers, confirmation reservation - Participate to define strategy of Yield’s increase: the REVPAR, the RMC, the attendance of customer’s and reach the budget. - Commercial / Events: Prospect, sale residential seminar, confirm contracts, define weekly and monthly sales reports compared to forecasts and objectives

Education

  • Master Degree

    Vatel Lyon (France) - Lyon, France

    September 2015 - June 2018

  • Bachelor

    Universidad la Salle - Cancún, Mexico

    September 2014 - August 2015

  • Bachelor's Degree

    INSEEC Business School - Paris, France

    September 2012 - August 2015

Languages

3 languages

  • French

    Native or fluent

  • English

    Professional working

  • Spanish

    Professional working

Personal information

Nationalities

  • French

Skills

4 skills

  • Energetic and smiling
  • human
  • Team motivator
  • Well-organized
Connections
Mihai Lițoiu
Account Manager at Bolt Business
Walter Mazano
General Manager at Isango Gate Hotel
Following
ACCOR
ACCOR
Issy-les-Moulineaux, France
Compass Group France Manotel Hotel Group Geneva
Other members
Laura Oundjian
Lyon, France
Elisa Zgnc
Lyon, France
Carla Brosset
Lyon, France
Elodie WIART
Lyon, France
Matthieu BARDIN
Lyon, France
View more
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