Miriam Andres

Miriam Andres

Receptionist, commercial agent and events department at Château de l´Ille
Lives in Madrid, Spain
over 6 months ago

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A professional of the tourist sector currently looking for a suitable, event planner or sales and marketing agent position with a progressive tourist company.

Dedication and passion is the keyword in everything I do. Day by day I work animed high to standards of archievements and excellent with a hint of creativity. Constantly anxious for learning, inspired by all that riches me, are my main motivations.

Experience

  • Receptionist, commercial agent and events department

    Château de l´Ille - Strasbourg, France

    Tourism
    March 2018 - June 2018 · 5 months

    I did a three months internship with real clients . • Dealing with bookings, completing procedures when guests arrive and leave, choosing rooms and handing out keys, preparing bills and taking payments and answering questions by phone. • Designing campaigns to promote the hotel, creating and growing the company’s presence through different web pages, using measurement tools to provide reports on metrics of the hotel. • Organizing the agenda of events of the hotel, giving the welcome to the groups at their arrival and to design and prepare different types of events and conventions.

  • Travel guide and travel agent

    Hotel Escuela de la Comunidad de Madrid - Madrid, Spain

    Tourism
    October 2016 - March 2018 · 1 year and 6 months

    I did an internship in the travel agency of the hotel with real clients providing an efficient, courteous, and responsive travel booking service to holidaymakers. Creating tailor-made holidays to suit clients and ensuring that all administrative terms and conditions of contracts are adhered. • Escorting groups around sites, giving information about history, purpose, architecture or other points of interest. • Working in a research team creating itineraries adapted to the tourist profile. • Finding information using computer systems, leaflets, timetables, guidebooks and national tourist information centre (TIC) reference kit.

Education

  • Higher Technician in Tourist Guide, Information and Assistance

    IES Hotel Escuela de la Comunidad de Madrid - Madrid, Spain

    October 2016 - June 2018

    During the two years I did an intership in differents departments of the school´s hotel, as a receptionist , as a travel agent and also as a guide tour.

Languages

  • Spanish
    Professional working
    60%
  • French
    Professional working
    60%
  • English
    Professional working
    60%

Skills

  • Analytical and Problem-Solving
  • Competent with most Microsoft Office programmes
  • Creative
  • creative writting
  • Good Communication Skills
  • Good organization manners
  • Good organization manners and attention to detail
  • High client focus
  • Highly organized
  • Managing a team
  • Marketing
  • Multicultural experience
  • multitasker
  • Personable
  • Self-organization
Connections
Cristina Muñoz Esteban
Industry Relations Executive - South of Europe en Hosco
Diana Gamarra Gómez
Marketing & Communications Coordinator at Jumeirah Port Sóller Hotel & Spa
Alba San Martín García
Gestor de comunicaciones y reservas en Weguest
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