Miriam Borrega

Guest Service Agent at The Westin Excelcior

Lives in Rome, Italy

over 6 months ago

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Here is Miriam. After her graduation in languages and tourism, She wanted to discover this awesome world that is the hotellerie. So, She decided to do a master in Hotel Management in London where her teachers explained all what She need to join in this world. Later, She send her Cv to do an internship to "touch" this big world. She had been for two months in a 5* hotel like Hostess/waiter. She is for the challenge in her life, and her dream is to become Hotel General Manager, but to do it She wants to discover all Departments of a hotel. You know that all Departments of a hotel are important and all of them are connected between them..and thanks to this connection the hotel is there for all guests. On September She changed hotel, She worked like Assistant Manager Catering. She was a trainee in this beautiful 5* hotel. It was a beautiful job, She loved it. In this hotel, she also helped for two days in Cuisine Department, two days in F&B Department, and one day in Housekeeping Department. She would like to continue in this sector, improve her skills and She knows that all experiences can help her to improve and learn more and more, and continue to give to all guests a luxury and unique experience. When the guest will come back home, he will remember of the hotel and its team. She came into contact with many customers and created confidential relationships. A person who strives for excellence in everything she does. Optimistic, responsible, and open to new ideas. Outgoing, motivated team player eager to contribute dynamic customer service. Excellent organizzation and communication skills towards supporting the objectives of organisation that wants to reach for the
perfection.
Thank you so much.

Experience

Guest Service Agent

The Westin Excelcior - Rome, Italy

Front Office porter

October 2018 - October 2018 · 1 month

Replacement of a collegue.
Guest Relations Agent

Nobildonne Relais - Rome, Italy

Guest Relations

July 2018 - August 2018 · 2 months

Check-in/Customer acceptance (guest passports required). Illustration and explanation of the hotel structure, including the relevant Client Suites. Support the customer throughout his stay by offering reservation service, restaurants, gyms, spas, shops, shows. Book online for guided tours of the city's main museums and attractions. Check out. Management of bookings through the "Channel Managers" (Tablet, Expedia, Hotel Easy Reservations, Booking...) and use of the Booking Expert site to verify the effective opening/closing of the sale of the Suite in question. Administrative/accounting tasks, including the issuing of invoices (payment via Virtual Card, Sum Up, POS, Amex...).
Assistant Catering Manager - Internship

Hotel Arts Barcelona - Barcelona, Spain

Catering

September 2017 - January 2018 · 5 months

To create events I need of passion, and I have so much passion. In this hotel, my duties were: to track events in Opera, to write BEO's in Opera and to give to all Departments, to do "menù reading" and to be ready for the meeting at 3.00 o'clock, to do proposals for customers in English and Spanish, to do "daily", to print all copies of BEO's for Conference concierge, to prepare "minutas" for tasting or event, to have participated at two tastings and three events. I was honored to join the team of Culinary Department for two events (Lateral service), F&B Department for two days (Breakfast/Lateral service), and Housekeeping Department for one day (Assistant Housekeeping Manager/Lateral service). Letter of reference by my manager (here on attachments)
Hostess/Waitress internship

Grand Hotel Central - Barcelona, Spain

F&B service

July 2017 - August 2017 · 2 months

Prepare the restaurant room for the service. Welcome to all customers and get them to the table. Understand needs of customers. Sells products and services of the company. Serve breakfast. Manage customers and service in general. Reorganization of tables. Use of Serenissima System.

Education

Master in Hotel Management

Società Europea per i Servizi e la Formazione - London, United Kingdom

January 2017 - December 2017

Subjects: Hotel business, Hospitality Organisation, English for tourism, Administration, Front Office Management, HR Management, Marketing Management, Revenue Management, F&B Management, M.I.C.E.
Philology

University of Barcellona - Barcelona, Spain

September 2011 - June 2012

Erasmus Programme Subjects: Modern languages, Translation, Literature
Modern languages and tourism

University of Bari - Bari, Italy

October 2008 - July 2016

Bachelor’s Degree in modern languages and tourism Final mark: 94/110 Subjects: Modern languages, Literature, Translation, Tourism, Economics
High School

Elena di Savoia - Bari, Italy

September 2003 - June 2008

Diploma of Expert business in modern languages Final mark: 70/100 Subjects: Modern languages and economics

Languages

Skills

Ability to work autonomously
Ability to work in groups
Attitude customer contact
Customer Care
Customer oriented
Flexibility/Adaptability
Good communication skill
Great ability to problem solving
Interest of Italian Sign Language
Internet & Email
Interpersonal skills
Listening skills
management perception of individual needs
Microsoft Excel
Microsoft Word
Opera
Power Point
Precision in the delivery of works or projects
serenissima system
Skills in teamwork
Team spirit

Other

Project work - Master in Hotel Management

I worked on a new opening of a 4 stars hotel decided by my teacher, so I did a intensive research work, starting from a explanation of peculiarity, criticality, and scenery of city. So, I made a video ( unfortunately, I cannot upload here. If you want further information don't hesitate to contact me) where I wrote with attention all the analysis of competitors of my hotel in the city, and I explain all services of my new opening of hotel. In conclusion of this video, you can find all my hypothetical marketing strategies with SWOT Analysis and Marketing Mix. I have also a file in Microsoft Word where there is a summary of what I created. Thank you for your attention.
Translation

Co – operation with publishing house for the translation of
a book ( Translation in progress, From Italian to Spanish )