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Young and passionate professional looking to be challenged.
Rooms Division Management Trainee
Hyatt Regency Bellevue - Bellevue, WA, United StatesRooms divisionSeptember 2016 - September 2017
My MIT focused in Front Office, Housekeeping. I learned the management and operation of both departments while understanding the important relationship between them. Worked as a supervisor in both departments, I had to overlook over my team and make sure that the operation ran smoothly.
Front office intern
InterContinental Mexico City - Mexico City, MexicoFront Office receptionJune 2013 - December 2013
As a FO intern I was responsible to help the agents with their daily activities, check in, check out, room check, IHG Rewards recognition. At the same time I was working as the FO Manager assistant. I also was responsible for the training of the new interns.
Carnitas Ureña - Mexicali, MexicoF&B serviceJanuary 2013 - March 2014
In this family business I started as a waiter and cashier, and the owner is my aunt, I started to work as a supervisor, controlling all the employees and the accounts. My job was making sure that the operation of the restaurant was working properly and that the waiters were polite and courteous, also that the cashier was charging properly.
BA Hospitality Services with Sales and Marketing Specialization.
Glion Institute of Higher Education [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Glion-sur-Montreux, SwitzerlandJuly 2015 - July 2016
BBA Hospitality Management
Universidad del Valle de Mexico - Mexicali, MexicoJuly 2012 - June 2015
SpanishNative or fluent100%
- Front desk experience
- Housekeeping Operation
- Rooms division management