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I am a 27-year-old hardworking and well-behaving young man from Helsinki. At the moment I work for Finavia at Helsinki Airport as a Customer Experience Champion. I graduated from Haaga-Helia University of applied sciences in 2015. I studied in tourism management bachelor degree programme. Together with the bachelor degree I have also vocational examination as a tour representative. Before I was accepted to Haaga-Helia I worked for Thomas Cook Northern Europe as a tour representative in Turkey and Spain. During my studies in Haaga-Helia I was selected to the study exchange to United Arab Emirates. I lived in Dubai and I studied in Emirates Academy of Hospitality Management.
All different industries requires diligence, international understanding and good communication skills, as well as knowledge of customer service. Based on my experiences as a worker and as a student so far, and based on the feedback that I have received, I can state with confidence that I possess these characteristics. Punctuality and doing all assigned tasks properly is very important for me.
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Customer Experience Champion
Finavia - Helsinki, FinlandOtherJanuary 2016 - Now
As a Customer Experience Champion I am a part of a Service Develoment team in Helsinki Airport and Finavia. All kind of development at the airport is handeled by our team. My personal interests are passenger processes and space development.
Finavia - Helsinki, FinlandOtherJanuary 2014 - December 2016
Scandic Hotel - Helsinki, FinlandFront Office receptionMay 2012 - July 2012
Reception work as an intern.
Finlandia Hall - Helsinki, FinlandOtherApril 2011 - May 2012
I was leading conferences and meetings daily in the Finland's biggest conference center Finlandia Hall.
Stockmann - Helsinki, FinlandSales & MarketingMarch 2011 - April 2012
I was selling household machines in Finland's biggest department store.
Thomas Cook NE - Helsinki, FinlandOtherMay 2010 - December 2010
I was working under Thomas Cook NE in the company called Tjäreborg. It is a Finland's third biggest travel agency. I was working under the name of tour representative. My work happened in Turkey and Spain.
Haaga-Helia University of Applied Sciences Hotel, Restaurant and Tourism Management [ HSD ] - Helsinki, FinlandAugust 2012 - June 2015
FinnishNative or fluent100%