Mirko Rantala

Mirko Rantala

Customer Experience Champion at Finavia
Lives in Helsinki, Finland
over 6 months ago

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I am a 27-year-old hardworking and well-behaving young man from Helsinki. At the moment I work for Finavia at Helsinki Airport as a Customer Experience Champion. I graduated from Haaga-Helia University of applied sciences in 2015. I studied in tourism management bachelor degree programme. Together with the bachelor degree I have also vocational examination as a tour representative. Before I was accepted to Haaga-Helia I worked for Thomas Cook Northern Europe as a tour representative in Turkey and Spain. During my studies in Haaga-Helia I was selected to the study exchange to United Arab Emirates. I lived in Dubai and I studied in Emirates Academy of Hospitality Management.

All different industries requires diligence, international understanding and good communication skills, as well as knowledge of customer service. Based on my experiences as a worker and as a student so far, and based on the feedback that I have received, I can state with confidence that I possess these characteristics. Punctuality and doing all assigned tasks properly is very important for me.

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Experience

  • Customer Experience Champion

    Finavia - Helsinki, Finland

    Other
    January 2016 - Now

    As a Customer Experience Champion I am a part of a Service Develoment team in Helsinki Airport and Finavia. All kind of development at the airport is handeled by our team. My personal interests are passenger processes and space development.

  • Service Advisor

    Finavia - Helsinki, Finland

    Other
    January 2014 - December 2016

  • Receptionist

    Scandic Hotel - Helsinki, Finland

    Front Office reception
    May 2012 - July 2012

    Reception work as an intern.

  • Conference host

    Finlandia Hall - Helsinki, Finland

    Other
    April 2011 - May 2012

    I was leading conferences and meetings daily in the Finland's biggest conference center Finlandia Hall.

  • Seller

    Stockmann - Helsinki, Finland

    Sales & Marketing
    March 2011 - April 2012

    I was selling household machines in Finland's biggest department store.

  • Tour representative

    Thomas Cook NE - Helsinki, Finland

    Other
    May 2010 - December 2010

    I was working under Thomas Cook NE in the company called Tjäreborg. It is a Finland's third biggest travel agency. I was working under the name of tour representative. My work happened in Turkey and Spain.

Education

Languages

  • Finnish
    Native or fluent
    100%
  • English
    Full professional
    80%

Other

  • Other skills

    Other skills

Connections
Hanna Reunanen
Customer Service Agent at Finavia/Barona Palvelut Oy
Following
Hosco
Geneva, Switzerland
Other members
Janina Mäkirinne
Helsinki, Finland
Noora Huttunen
Helsinki, Finland
Emma Felin
Helsinki, Finland
Sanna Honkasalo
Helsinki, Finland
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