Mithilesh Singh

Mithilesh Singh

Assistant Night Manager & Night Auditor And Internal Controller at Sainte Anne Resorts and Spa (Island Seychelles) Beachcombers group of Hotels.
Lives in India
over 6 months ago

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Mithilesh Kumar Singh
Sainte Anne Resorts and Spa
Seychelles
E-mail-mithi92p@gmail.com
Mob: +91-8527728967
Skype- mithi92p

Career Objectives
Dedicated and focused hospitality professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

 Career Synopsis
• Dynamic young professional with 6 years of work experience in Front Office operations and Accounting Department.
• Completed MBA in International Hotel Management also which enhance my leadership and Managerial skills.
• Well versed in Front Office operations & Guest Management and Accounting Management.
• Result oriented individual with good communication skills.
• Language Proficiency: English ,Basic French and Hindi

 Work / Internship Experience
Company Name Sainte Anne Resorts and Spa (Island Seychelles) Beachcombers group of Hotels.
Designation (Dept.) Assistant Night Manager
Duration January 2017 September 2017

Designation (Dept.) Night Auditor And Internal Controller
Duration January 2016 December 2016
Operating System Starlight and Rate views Operating system, Sicorox Accounting, checkEAM.

Key Responsibility Areas.

• Oversee the entire Front Office operation to maintain high standards.
• Serve as a point of contact for regular and important Guests.
• Completing Night Audit duties, procedure and reporting to Financial Controller.
• Represent the Night Manger and other senior managers in their absence, taking full responsibility of the hotel
• Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
• Performing duties and responsibilities of the Asst. Night Manager following policies and procedures.
• Resolving customer issues in a professional manner and inspecting security elements.
• Managing and monitoring activities of Front Office staff and enforcing standards of excellence in customer service
• Providing instruction to staff at the beginning of Night Shift.
• Monitored and developed team member performance metrics and conducted counseling.
• Prepared summary report for the day’s operations and reported any suspicious activities and person to the Security Department
• Resolved service-related problems in a timely manner.
• Verified that personal and payment information on guest accounts was accurate and complete.
• Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
• Developed departmental objectives, work schedules, budgets and policies.
• Processed guest payments for room charges, food and beverage charges and phone charges.
• Balanced all rebates and other miscellaneous charges.
• Systematically prepared documents and assembled financial statements for different departments within the company.
• Planned and executed operational audits of various business areas in the hotel.
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluations and delivering recognition and also reward.
• Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing
• Manage and maintain the administration of all reservations, cancellations and no-shows, in line with company policy.
• Preparing of End of day procedure and running the Night audit and end of the day process in the PMS.
• Documentation: Daily Revenue Report, Arrival report, Segment reports .Cancellations Repots, Reservation Statistics, and Negative posting and allowance report, Reservation rate check report, Guest Complimentary report, Package Reports, resa original Reports, Market reports, Nationality reports.

 Work / Internship Experience

Company Name HYATT PLACE HAMPI BELLARY KARNATAKA
Designation (Dept.) Lead Host (Team Leader) - Front Office
Duration From: December 2014 October-2015
Operating System Opera operating System

Key Responsibility Areas
• Front Desk Operations: Welcoming the guest, check in & check out procedures, take handover from the previous shift and check the log book for follow up actions, be appraised about VIP’s in house.
• Explain the guest about Hyatt Gold passport membership, check arrivals and departures & tally the room position, blocking the room for arrivals, handling the floated cash.
• Completing Night auditing procedures with accuracy and ensure proper closing of the day and delivery of the reports.
• Monitoring the credit limit and high balance limit, maintaining and monitoring the log book to check guest complaints & feedbacks.
• Posts room charges and taxes to guest accounts. Processes guest charges voucher and credit card vouchers.
• Posts guest charge purchase transactions not posted by the front office cashier.
• Transfer charges and deposits to master accounts. Verifies all account postings and balances.
• Monitors the current status of coupon, discount, and other promotional programs.
• Tracks room revenues, occupancy percentages, and other front office statistics. Prepares a summary of cash, check, and credit card activities. Summarizes results of operations for management.
• Prepare of End of day procedure. Maintain & updating room status, coordinate with other department’s sales & marketing, finance, reservations and concierge to maintain accuracy in the billing.
• Interacting with guest to maintain guest relations. Maintain effective communication with all related departments to ensure smooth service delivery.
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.
• Ensure all guest registrations are completed and correspond with Opera PMS Guest information.
• Documentation: Daily Revenue Report, Arrival report, Meal Allocation report, Business on the Books, Reservation Statistics, and Reservations - made Yesterday, Negative posting and allowance report, Reservation rate check report, Guest Complimentary report and OTA report.

 Work / Internship Experience

Company Name THE LEELA KOVALAM (KEMPINSKI ), THIRUVANANTHAPURAM (India)
Designation (Dept.) Guest Service Associate- Front Office
Duration From : January 2013 To : December 2013
Operating System Opera operating System

Key Responsibility Areas
• Front Desk Operations: welcoming the guest, group check in & check out procedures, take handover from the previous shift and check the log book for follow up actions, be appraised about VIP’s in house, check arrivals and departures & tally the room position, check mail for reservations and new arrivals, completing night auditing procedures with accuracy and attention, monitoring the credit limit and high balance limit, maintaining and monitoring the log book to check guest complaints & feedbacks, making wake up calls record, maintain & updating room status, coordinate with other departments sales & marketing, finance, reservations and concierge to maintain accuracy in the billing, interacting with guest to maintain guest relations.
• Documentation: Daily Revenue Report, Occupancy report & Cashier report.

 Work / Internship Experience

Company Name The Hotel Satya International Singrauli, Madhya Pradesh (India)
Designation (Dept.) Guest Service Assistant- Front Office
Duration From : January 2012 To : September 2012
Operating System Protel D.C.

Key Responsibility Areas

• Welcoming and greeting the guest, during check-in & check-out , keeping a record of room availability and guest accounts, upsell the rooms to generate more revenue, attending briefing session prior to the shift opening, follow up through log book for any particular instruction, checking arrivals and departures & maintain the room status, check VIP arrivals, handle group registrations, updating and maintaining stationery and forms required for the shift, assisted duty manager in preparing room and occupancy report, monitor credit limit of the guests, completing the night auditing procedures & prepare reports .

Company Name Club Mahindra Varca ,Goa (5 star Resort )
Designation (Dept.) Industrial Training (Front office Dept.)
Duration From : October 2010 To : February 2011
Operating System PMS of hotel Inn-front software

Key Responsibility Areas
• Trained in 4 core departments of front office to understand the working of the hotel

 Professional Certifications
• Certified in LEAD ( Leader Education & Abilities Development) Program
• Certified in disaster management.
• Certified in six sigma training

 Workshop
• ‘Corporate Expectations & Industry Orientation’ by Mr. Sandeep Sharma- Vice President, Earth Infrastructure
• ‘Revenue Management – Dynamic Pricing Strategies’ & ‘Economic Sized Hotels Taking the Centre Stage Today’ by Mr. Abhishek Pasricha, General Manager – Optus Sarovar Premiere, Gurgaon
• The Agenda of ‘Revenue Management and Food & Beverage Operations by Mr. Sandeep Joshi, General Manager –Fortune Hotel, Gurgaon.

 Training
• 6 month training Certifications from the Club Mahindra Varca, GOA (5 Star Resort) in front office department.(15thOct-2010 – 28thfeb2011.

 Industry Exposure
• “Hotel Galaxy, Gurgaon” to understand their operations and functioning
• “Hotel Optus Sarovar Premiere, Gurgaon” to understand functioning of front- end department
• “Hotel Westin, Gurgaon” to understand the functioning of the luxury five star hotel.

 Achievement
• Nominated for the ‘Employee Award’ for the month of April 2017 in Sainte Anne Resorts & Spa Seychelles.
• Best employee of the month- March 2013 at The Leela Place Kovalam (kempinski), Thiruvanthapurma.
• Best trainee award with a job opportunity at Club Mahindra, Goa in the year 2011.
• Ranked 1st in Essay Writing Competition (English) organized by UNICEF & Indian Medical Association during the Girl Child Week in the year 2000.
• Ranked 2nd in Essay Writing Competition (Hindi) organized by UNICEF & Indian Medical Association during the Girl Child Week in the year 2000.


 Education
• 2013 – 2014 MBA in International Hotel Management from Indian Institute
Of Learning and Advanced Development (INLEAD), Gurgaon

• 2009 – 2012 3 year Bachelor Degree in Hotel Management catering Technology & Tourism
From SAMS Institute of Hotel Management, Varanasi, Uttar Pradesh, India.
 Personal Strength

• Positive thinker Result Oriented Quick learner
• Smart worker Decisive Decision Maker

 Personal Information
• Marital Status :Single
• Nationality : Indian
• Language Proficiency : English ,Basic French and Hindi
• Computer Skills : Expert in Microsoft Office (MS Office), Opera (version) operating
System & PMS of Hotel Inn-front software& Protel D.C
Starlight and Rate views Operating ECheckam for Accounting

 Reference of Mr.Kishan Mojhoa (Financial Controller of Sainte Anne Resorts and Spa (Island Seychelles) Beachcombers group of Hotels )
• E-mail- fc.sa@beachcomber.com

• Contact-+248 2606966

Experience

  • Assistant Night Manager & Night Auditor And Internal Controller

    Sainte Anne Resorts and Spa (Island Seychelles) Beachcombers group of Hotels. - Seychelles

    Finance/Accounting
    January 2016 - October 2017

    Key Responsibility Areas. • Oversee the entire Front Office operation to maintain high standards. • Serve as a point of contact for regular and important Guests. • Completing Night Audit duties, procedure and reporting to Financial Controller. • Represent the Night Manger and other senior managers in their absence, taking full responsibility of the hotel • Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments. • Performing duties and responsibilities of the Asst. Night Manager following policies and procedures. • Resolving customer issues in a professional manner and inspecting security elements. • Managing and monitoring activities of Front Office staff and enforcing standards of excellence in customer service • Providing instruction to staff at the beginning of Night Shift. • Monitored and developed team member performance metrics and conducted counseling. • Prepared summary report for the day’s operations and reported any suspicious activities and person to the Security Department • Resolved service-related problems in a timely manner. • Verified that personal and payment information on guest accounts was accurate and complete. • Solicited feedback through questionnaires to evaluate levels of guest satisfaction. • Developed departmental objectives, work schedules, budgets and policies. • Processed guest payments for room charges, food and beverage charges and phone charges. • Balanced all rebates and other miscellaneous charges. • Systematically prepared documents and assembled financial statements for different departments within the company. • Planned and executed operational audits of various business areas in the hotel. • Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluations and delivering recognition and also reward. • Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing • Manage and maintain the administration of all reservations, cancellations and no-shows, in line with company policy. • Preparing of End of day procedure and running the Night audit and end of the day process in the PMS. • Documentation: Daily Revenue Report, Arrival report, Segment reports .Cancellations Repots, Reservation Statistics, and Negative posting and allowance report, Reservation rate check report, Guest Complimentary report, Package Reports, resa original Reports, Market reports, Nationality reports.

  • Lead Host (Team Leader) - Front Office

    HYATT PLACE HAMPI BELLARY KARNATAKA - Bengaluru, India

    Front Office reception
    December 2014 - October 2015

    Key Responsibility Areas • Front Desk Operations: Welcoming the guest, check in & check out procedures, take handover from the previous shift and check the log book for follow up actions, be appraised about VIP’s in house. • Explain the guest about Hyatt Gold passport membership, check arrivals and departures & tally the room position, blocking the room for arrivals, handling the floated cash. • Completing Night auditing procedures with accuracy and ensure proper closing of the day and delivery of the reports. • Monitoring the credit limit and high balance limit, maintaining and monitoring the log book to check guest complaints & feedbacks. • Posts room charges and taxes to guest accounts. Processes guest charges voucher and credit card vouchers. • Posts guest charge purchase transactions not posted by the front office cashier. • Transfer charges and deposits to master accounts. Verifies all account postings and balances. • Monitors the current status of coupon, discount, and other promotional programs. • Tracks room revenues, occupancy percentages, and other front office statistics. Prepares a summary of cash, check, and credit card activities. Summarizes results of operations for management. • Prepare of End of day procedure. Maintain & updating room status, coordinate with other department’s sales & marketing, finance, reservations and concierge to maintain accuracy in the billing. • Interacting with guest to maintain guest relations. Maintain effective communication with all related departments to ensure smooth service delivery. • Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels. • Ensure all guest registrations are completed and correspond with Opera PMS Guest information. • Documentation: Daily Revenue Report, Arrival report, Meal Allocation report, Business on the Books, Reservation Statistics, and Reservations - made Yesterday, Negative posting and allowance report, Reservation rate check report, Guest Complimentary report and OTA report.

  • Guest Service Associate- Front Office

    THE LEELA KOVALAM (KEMPINSKI ), THIRUVANANTHAPURAM (India) - Thiruvananthapuram, India

    Front Office reception
    January 2013 - December 2013

    • Front Desk Operations: welcoming the guest, group check in & check out procedures, take handover from the previous shift and check the log book for follow up actions, be appraised about VIP’s in house, check arrivals and departures & tally the room position, check mail for reservations and new arrivals, completing night auditing procedures with accuracy and attention, monitoring the credit limit and high balance limit, maintaining and monitoring the log book to check guest complaints & feedbacks, making wake up calls record, maintain & updating room status, coordinate with other departments sales & marketing, finance, reservations and concierge to maintain accuracy in the billing, interacting with guest to maintain guest relations. • Documentation: Daily Revenue Report, Occupancy report & Cashier report.

  • Guest Service Assistant- Front Office

    The Hotel Satya International Singrauli, Madhya Pradesh (India) - Bhopal, India

    Front Office reception
    January 2012 - September 2012

    • Welcoming and greeting the guest, during check-in & check-out , keeping a record of room availability and guest accounts, upsell the rooms to generate more revenue, attending briefing session prior to the shift opening, follow up through log book for any particular instruction, checking arrivals and departures & maintain the room status, check VIP arrivals, handle group registrations, updating and maintaining stationery and forms required for the shift, assisted duty manager in preparing room and occupancy report, monitor credit limit of the guests, completing the night auditing procedures & prepare reports .

Education

  • MBA in International Hotel Management

    Indian Institute Of Learning and Advanced Development (INLEAD), Gurgaon - Gurugram, India

    September 2013 - March 2015

  • 3 year Bachelor Degree in Hotel Management catering Technology & Tourism

    SAMS Institute of Hotel Management, Varanasi, Uttar Pradesh, India - Varanasi, India

    April 2009 - April 2012

Languages

  • English
    Professional working
    60%
  • French
    Limited working
    40%

Skills

  • • Certified in disaster management.
  • • Certified in six sigma training
  • Execl
  • Front Office operations and Accounting Department
  • master in Ms excels
  • Opera
Connections
Sandeep Kumar
Civil charghand at Sakthi Hi tech construction company
Rohit Bisht
Sr Duty Manager at Accor hotels
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