Mizanur Rahman

Mizanur Rahman

Duty Manager/Guest relations at Holiday Inn and Stalybridge suites
Lives in London, United Kingdom

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About me

Personal Profile

An outgoing and enthusiastic hospitality management undergraduate who has customer service-oriented and friendly guest service professional with a track record of success providing exceptional services to guests within a busy hospitality environment. Employed as a Chef in a variety of restaurants in the UK and abroad. Recently promoted to Duty Manager within four months of starting a placement in a four-star London hotel. Currently seeking a full-time opportunity within a front of house section, where I can offer my skills in leadership and delivering excellent customer service.

Experience

2 years and 8 months

  • Front of house

    Jumeirah Lowndes Hotel - Jumeirah Group - Belgravia, London, United Kingdom

    Front Office reception
    November 2018 - Now · 11 months

  • Duty/Guestrelations Manager

    Holiday Inn - Stratford-upon-Avon, United Kingdom

    Management
    February 2017 - Now · 2 years and 8 months

    • Promoted to duty manager – my main responsibility is guest relations, log all complaints, resolve problems, help in F&B, Reception and Concierge, communicate with all HOD and undertake security checks • Received excellent reviews on Trip Adviser for going out of my way to deliver the best customer service

  • Duty Manager/Guest relations

    Holiday Inn and Stalybridge suites - London, United Kingdom

    Other
    February 2017 - Now · 2 years and 8 months

    Mar 2017 to present Duty Manager/Guest relations, Holiday Inn and Staybridge Suites, Stratford, London • Promoted to duty manager – my main responsibility is guest relations, log all complaints, resolve problems, help in F&B, Reception and Concierge, communicate with all HOD and undertake security checks • Received excellent reviews on Trip Adviser for going out of my way to deliver the best customer service

Education

  • BA (Hons) Hospitality Management

    University of West London - London, United Kingdom

    January 2014 - January 2018

Languages

2 languages

  • English

    Native or fluent

  • Bengali

    Native or fluent

Personal information

Nationalities

  • Bangladeshi

Connections
Kiran Khatri
Demi chef de partie at Holiday Inn Abu Dhabi
Mihaela Florean
Front Office Manager en Vila Gale
Rajmilan Poudel
Hosco Partner Ambassador at hosco Ambassador Program
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