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Master Certificate in Revenue Management - Cornell University with 8+ Years Revenue management Experience
6 years and 3 months
Revenue Manager and E-commerce Manager
Golden Tulip Media Hotel - Dubai, United Arab EmiratesRevenue ManagementFebruary 2018 - October 2019 · 1 year and 9 months
-Re-opening property 4 Stars with 288 units. Created structure of Revenue and Reservation from Scratch. Since Property under franchise and follows separate SOP. -Created Market Segmentation and Budget Business mix including pricing structure. -Because of performance I became directly in charge of Sales and Marketing. -Created Customized Revenue Reports on Daily, Monthly and Quarterly intervals. -Negotiated with Account managers of Travel agents (online and offline) to improve production and Revenue. Achievements: -Hotel covered its expenses from the fifth Month of opening and exceeded budget on the sixth month. -Ranking of the Hotel online reached 50 out of 2,000 properties in Six month and continues to improve. -Return on Investment of second year over the first year increased by 47% resulting in 45% GOP over 10% over the previous year. -Corporate Segment Revenue increased by 80% after taking charge of Sales and Marketing departments. -Slashed OTA commission by 30% through use of direct conversion strategies. -Negotiated a Pre-buy agreement with a major agent that created a base occupancy for the hotel.
Revenue & Reservations Manager
Al Khoory Atrium Hotel - Dubai, United Arab EmiratesRevenue ManagementApril 2016 - January 2018 · 1 year and 10 months
Summary: -Pre-opening property 4 Stars with 237 units, as a completely new property configured PMS in most aspects. -Created a standard operating procedure for Revenue and Reservations as it was non-existent in this brand. -Created pricing structure for all Business segments, including negotiating rates and Dynamic Rate structure. -Directly in-charge of Leisure segment and Contracting. Achievements: -Hotel covered its expenses from the third Month of opening and exceeded budget on the fourth month of operation successfully generating GOP -Winner in HSMAI “Most Extraordinary Minds” in Hospitality in the Middle East 2017 An award given only to those with proven record. Since the Hotel Name is attached to the winner this has marketed the Hotel Brand name indirectly.
Revenue and E-Commerce manager
ACCOR - Dubai, United Arab EmiratesRevenue ManagementAugust 2015 - February 2016 · 7 months
Summary: -Pre-opening property (Ibis Styles Jumeira) 3 Stars with 199 units. Franchise. -Configured PMS and TARS (Accor's Reservation system) under Accor standards. -On Weekly Basis Discuss with General Manager on pricing and rate strategies. -Guided and joined Sales team on meetings to finalize static pricing structure and Negotiate deals with highest profit margin. Achievements: -Hotel achieved 85% occupancy in the fourth month of operation. -Increased RevPAR by 20% in the fifth Month of operation.
Metropolitan Hotel Dubai - Dubai, United Arab EmiratesRevenue ManagementMay 2013 - May 2015 · 2 years and 1 month
Summary: -In charge of two hotels, 4 stars with 135 units and 5 stars with 208 units. First year was in charge of the 4 Star and second year in charge of both Properties. Under Habtoor hospitality. -As Part of Front office team, performed all duties of front office manager. -Regularly meet with Sales and finance teams in order to improve revenue and discuss yielding strategies. -Created various reports as per General Manager Requirements. Achievements: -Year of 2013 the Hotel has achieved the highest Revenue ever recorded in its history. An average increase of 30% -Promoted to the Position because of outstanding performance after first year from Reservations manager to Revenue manager and trusted to manage two properties. -Won Employee Choice award which is given to the highest voted Candidate from all of Habtoor Group companies, wining over 15 other candidates from all other various enterprises under Habtoor group.
Master Revenue Management
Cornell University - School of Hotel Administration - Ithaca, NY, United StatesApril 2017 - March 2019
*Understanding revenue management and its benefits and understand how to recommend room rates *Implement strategies to increase revenue during different seasons *Apply length-of-stay controls to the hotel bookings. *Develop an overbooking approach and manage the issues associated with it *Make the correct group-management decisions *Develop own functional revenue management plan and apply it to additional areas of your hotel *Evaluate the effects of price, length of stay, demand, and availability controls on revenue *Know how to distinguish between transient revenue management and negotiated selling *Manage requests for group and negotiated business *Effectively use search engine marketing and understand the role of online channels and the opportunities they provide *Define, align, and refine a brand promise for the organization
Native or fluent
Native or fluent
- Business Development
- Channel Manager
- Customer Care
- Digital marketing
- Duty management
- Front Office manager
- Guest relation
- Online Travel Agencies
- Opera OXI
- Opera PMS
- Pricing Strategy
- Revenue Managment
- Sales and Marketing
- Search Engine Marketing (SEM)
- Search Engine Optimization (SEO)