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Responsible for the hands on management of property’s operations on a day to day basis to assure optimum performance and continual improvement.
Coordinate, direct and manage the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company, assuring 100% guest satisfaction.
Over ten years’ experience as general manager and three years’ experience as cluster general manager , thirty years in hotel industry experience .
Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted
Responsible for preparation of property budget and forecasts.
Manage labor standards and property level expenses to achieve maximum flow through to the bottom line profit.
Explain and manage financial activities. Reconcile all financial accounts.
Monitor collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund payments.
Participate in and monitor monthly inventory of supplies and equipment.
Ensure purchases made are within budget and by approved vendors.
Work with Group Management to manage all sales activities of the property’s and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports.
Attend and planning for all sales expiations with sales management teams to maintain relationships with international market companies and increase the visibility with international markets
Make sales calls as outlined by the Sales Management Teams and/or the Group Management.
Identify and seek out potential business in local market. Maintain relationships with local companies and key people to increase visibility within the local market.
Coordinate and implement local sales and marketing activities of the property’s
Promote 100% guest satisfaction throughout property. Instill the 100% guest satisfaction objective to employees and casual staff.
Ensure that all guest related issues are resolved in a manner consistent with the company’s goals and objectives.
Recruit qualified applicants. Train employees in accordance with company standards.
Motivate and give direction to all employees.
Communicate all policies and procedures to entire staff.
Conduct regular meetings to provide up to date information, including company communications, policy reviews, local property activities, goals, etc.
Ensure compliance with licensing laws, health and safety and other statutory regulations.
Manage employee personnel forms, including hiring, performance evaluations, payroll and benefits related information.
Conduct coaching/counselling sessions; performance evaluations; prepare performance improvement plans, disciplinary documentation; conduct terminations.
Ensure that employee related issues are resolved in a manner consistent with company policies.
Mentor and develop Lodge Managers; provide learning opportunities by assigning new tasks in
Tirana Egypt for Hotels Managment - Sharm El-Sheikh, EgyptManagementOctober 2015 - Now
hospitality management american university in cairo - Cairo, EgyptSeptember 1988 - September 1989
hospitality management diploma in american university in Cairo study there travel and hotels advance diploma and ticking
Cairo University social work - Cairo, EgyptJune 1986 - June 1990
FOUR YEARS STUDY SOCIAL WORK IN CAIRO UNIVERSITY
ArabicNative or fluent100%
EnglishNative or fluent100%
- BUSSNIS DEVELOPMENT ,
- Cost control
- Crisis management
- FINALCIAL CONTROL
- Food and Beverage
- GREAT COMMUNICATION SKILLS
- Handle guest complain
- Hotel managment
- MANAGER DEVELOPMENT
- Revenue Management
- Rooms Division
- Sales and Marketing