Mohamed Hamada

Mohamed Hamada

Cluster Manager at Tirana Egypt for Hotels Managment
Lives in Cairo, Egypt
over 6 months ago

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Professional Summary

Responsible for the hands on management of property’s operations on a day to day basis to assure optimum performance and continual improvement.

Coordinate, direct and manage the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company, assuring 100% guest satisfaction.

Over ten years’ experience as general manager and three years’ experience as cluster general manager , thirty years in hotel industry experience .

Financial

Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted
Responsible for preparation of property budget and forecasts.
Manage labor standards and property level expenses to achieve maximum flow through to the bottom line profit.
Explain and manage financial activities. Reconcile all financial accounts.
Monitor collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund payments.
Participate in and monitor monthly inventory of supplies and equipment.
Ensure purchases made are within budget and by approved vendors.

Sales

Work with Group Management to manage all sales activities of the property’s and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports.

Attend and planning for all sales expiations with sales management teams to maintain relationships with international market companies and increase the visibility with international markets

Make sales calls as outlined by the Sales Management Teams and/or the Group Management.
Identify and seek out potential business in local market. Maintain relationships with local companies and key people to increase visibility within the local market.

Coordinate and implement local sales and marketing activities of the property’s


Guest Satisfaction

Promote 100% guest satisfaction throughout property. Instill the 100% guest satisfaction objective to employees and casual staff.
Ensure that all guest related issues are resolved in a manner consistent with the company’s goals and objectives.

Employee Management

Recruit qualified applicants. Train employees in accordance with company standards.
Motivate and give direction to all employees.
Communicate all policies and procedures to entire staff.
Conduct regular meetings to provide up to date information, including company communications, policy reviews, local property activities, goals, etc.
Ensure compliance with licensing laws, health and safety and other statutory regulations.
Manage employee personnel forms, including hiring, performance evaluations, payroll and benefits related information.
Conduct coaching/counselling sessions; performance evaluations; prepare performance improvement plans, disciplinary documentation; conduct terminations.
Ensure that employee related issues are resolved in a manner consistent with company policies.
Mentor and develop Lodge Managers; provide learning opportunities by assigning new tasks in

Experience

  • Cluster Manager

    Tirana Egypt for Hotels Managment - Sharm El-Sheikh, Egypt

    Management
    October 2015 - Now

Education

  • diploma

    hospitality management american university in cairo - Cairo, Egypt

    September 1988 - September 1989

    hospitality management diploma in american university in Cairo study there travel and hotels advance diploma and ticking

  • BA

    Cairo University social work - Cairo, Egypt

    June 1986 - June 1990

    FOUR YEARS STUDY SOCIAL WORK IN CAIRO UNIVERSITY

Languages

  • Arabic
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • French
    Notions
    20%
  • Russian
    Notions
    20%

Skills

  • Budget
  • BUSSNIS DEVELOPMENT ,
  • Cost control
  • Crisis management
  • Customer-service
  • FINALCIAL CONTROL
  • Food and Beverage
  • Forecasting
  • GREAT COMMUNICATION SKILLS
  • Handle guest complain
  • Hotel managment
  • MANAGER DEVELOPMENT
  • Revenue Management
  • Rooms Division
  • Sales and Marketing
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