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I am an extensively experienced Front Office Manager with more than 12 years of working experience in the hospitality industry. Strong management skills including multinational people management & project leadership.
Able to contribute strong leadership and interpersonal skills, combined with strong operational, strategic and development experience.
A passionate, energetic leader with substantial strategic, operational, financial, business development as well as human capital skills.
Able to envision and create successful outcomes in complex situations.
An integer and proactive professional with a proven track record to deliver a first rate service to guests and maintain an excellent relationship with them to encourage repeat business.
A motivator through strong communication and interpersonal skills with the natural ability to identify and capitalize upon opportunities to maximize business growth and optimize company profits.
I have worked at different properties towards my goal of fulfilling my passion for service and learning every day.
Front Office Manager
Hilton - United Arab EmiratesRooms divisionOctober 2012 - Now · 6 years and 4 months
202 rooms Include 49 Chalets. First 5* hotel in UAE with rich history and very diverse market. Large recreation facilities with 3 pools, tennis and squash courts, 9-hole golf course, gym and spa facilities as well as 12 Outlets. Managing day to day front office operation, responsible for providing full scope of front office functions and hotel quality of services with key focus on guests’ satisfactions, hotel chain loyalty program, Maximizing hotel revenue, employee relations, hiring and appraisals.
Alexandria University - Alexandria, EgyptSeptember 2000 - June 2004
ArabicNative or fluent100%
EnglishNative or fluent100%
- Analytical skills
- Commercial awareness
- Critical Thinking
- Interpersonal skills
- perseverance and motivation
- Problem solving
- Team / People Management
- Work well under pressure