Mohamed Slama

Mohamed Slama

IT Cluster Director of Tunisia at Mövenpick Hotels & Resorts - Middle East
Lives in Tunis, Tunisia
over 6 months ago

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Experience

  • IT Cluster Director of Tunisia

    Mövenpick Hotels & Resorts - Middle East - Tunis, Tunisia

    IT
    September 2018 - Now · 5 months

    After two successful openings in Tunisia, Movenpick Hotel Tunis du Lac (189 rooms) and Movenpick Sfax Hotel (90 rooms) I was promoted to a Cluster IT Director Position, managing 3 hotels and the first responsibility of the IT department

  • IT Manager Pre-opening

    Movenpick Sfax Hotel - Sfax, Tunisia

    IT
    March 2018 - September 2018 · 8 months

    • Analyzing the hotel IT infrastructure and preparation of the pre-opening budget • Introduced Movenpick’s IT strategies, brand standards, and the ROI for each system to the owner’s representative • Organization of meetings with different vendors and negotiation of offers • Mapping the project plan using Team Work Application (company standard)

  • IT Manager Pre-opening

    Movenpick Hotel du Lac Tunis - Tunis, Tunisia

    IT
    March 2017 - April 2018 · 1 year and 3 months

    • Analyzed the business requirements and ROI for the hotel operation and provided budgets for all IT projects • Selected the local vendors, negotiated offers, and scheduled projects and tasks for the installers • Hired the IT Junior Staff • Tested, quality assurance, rollout, and support of the IT Infrastructure pre and post-opening

  • IT Manager Pre-Opening

    Movenpick Mansour Eddahbi Marrakech - Marrakesh, Morocco

    IT
    June 2016 - September 2016 · 4 months

    • Analyzed the major problems related to the network • Configured user workstations (AD, DNS, AV, URL filtering), setup of HSIA solution, and IPTV system in guest rooms • Coordinated with vendors and the L&D Department for various trainings

  • IT Manger

    Movenopick resort & marine SPA Sousse - Sousse, Tunisia

    IT
    February 2013 - September 2018 · 5 years and 8 months

    • Complying with Mövenpick Hotels and Resorts IT Security Policy (PCI-DSS, GDPR) • Ensuring guest quality management (HSIA, Wi-Fi & IPTV system) and keep the quality score over 85% • Identifying, budgeting for, and processing all expenses related to the IT Department • Delegating work to the Junior IT Staff and creating a training program for staff • Submitting monthly KPI reports to the General Manager and creating action plans to make sure targets are met • Coordination and support in Corporate/Area IT evaluations, installations and setup of new systems

  • Assistant IT Manager

    Movenpick Resort & Marine SPA Sousse - Sousse, Tunisia

    IT
    February 2012 - January 2013 · 12 months

    • Maintained backup/restore performance as per company standard • Maintained the hardware and the software (servers, AV, Proxy) • Troubleshot all networking problems to ensure minimum downtime & maximum availability • Provided detailed documentation (i.e. IT inventory, user rights) and reports for IT manager

  • Help desk Support Level 2

    SFR - Tunis, Tunisia

    IT
    January 2011 - February 2012 · 1 year and 2 months

    • Ensured the resolution of customer's problems through analysis • Coordinated with the senior level of France Telecom / SFR Expert to solve large issues • Identified and troubleshot DSLAM incidents (Alcatel IP / ATM, Huawei 5300, 5600) • Provided maintenance support and break-fix solutions.

  • Help desk Support Level 1

    SFR - Tunis, Tunisia

    IT
    March 2010 - January 2011 · 12 months

    • Provided 1st line technical support by determining the nature of faults and the steps required to rectify it • Provided progress and statistical reports for supervisors and managers • Documented and maintained Help Desk policies and procedures

Education

  • Network Administration

    Université centrale Tunis - Tunis, Tunisia

    September 2007 - May 2010

    Network Administration

Languages

  • Arabic
    Native or fluent
    100%
  • French
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Russian
    Limited working
    40%
  • German
    Limited working
    40%

Skills

  • Contract Negotiations
  • Data Security & Processing
  • End user support
  • IT Business Plan
  • IT PROJECT MANAGEMENT
  • IT Quality Management
  • IT Strategy & Execution
  • Resource Management
  • Risk analysis / management
  • Team Leadership
  • Training Presentation & Delivery
  • Troubleshooting/Resolution
  • Vendor management

Other

Connections
Niluk Perera
Information Systems Executive at Taj Hotels Resorts and Palaces - Taj Samudra Colombo
Kashif Ahmed Usmani
IT Manager at Best Western Hotel islamabad
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