Mohamed Yousri

Mohamed Yousri

front desk agent at Towers Rotana Hotel
Lives in Dubai, United Arab Emirates

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About me

Seeking for an opportunity where I aim to work with sincerity, integrity, and to utilize my time in learning from my superiors and to contribute in every way that the company requires me to.

Experience

10 years and 1 month

  • front desk agent

    Towers Rotana Hotel - Dubai, United Arab Emirates

    Front Office reception
    October 2018 - Now · 1 year and 3 months

    KEY RESPONSIBILITIES: • Provide Prompt and efficient service to all guests, to achieve a high level of customer satisfaction through personalized service from arrival until departure. • Conduct in Hotel and Room familiarization and assist guests in hotel activity inquiries/requests. • Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and any allied information to respond to guest queries. • Maintain an awareness of rates levels to be sold on a daily basis and the occupancy level. • Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized front office systems. • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed. • Demonstrate a complete understanding of the hotel's policies procedures and services standards and have full knowledge of the Hotel facilities and happenings.

  • CID Data Entry Agent

    Towers Rotana Hotel - Dubai, United Arab Emirates

    Front Office reception
    January 2018 - September 2018 · 9 months

    KEY RESPONSIBILITIES: • Scanning the guest's passport or ID. Checking and comparing if the information is matching. • Updating the Dubai police database with all guest passports/IDs. • Updating all business and meetings happening in the hotel to be forwarded to the Dubai police.

  • Telephone Operator

    Towers Rotana Hotel - Dubai, United Arab Emirates

    Back Office
    April 2017 - December 2017 · 9 months

    KEY RESPONSIBILITIES: • Answers incoming calls from guests. • Answering all guest's queries and requests and making sure it will be done accordingly. • Directing calls to guest rooms, staff, or departments through the switchboard. Places outgoing calls. • Logs all wake-up call requests and performs wake-up call services on time.

  • Front Desk Specialist

    Cairo International Airport - Cairo, Egypt

    Customer Service
    April 2011 - February 2017 · 5 years and 11 months

    KEY RESPONSIBILITIES: • Answering questions and queries from the passenger. • Answering all incoming calls and redirecting them to the department or offices as per passenger requests. • Checking sort and forward emails to the ministry of house. • Keeping the record and files of the passenger updated. • Handling passenger complaints and ensuring to be solved immediately.

  • Customer Care Agent

    Wasla Contact Center - Cairo, Egypt

    Customer Service
    March 2008 - June 2009 · 1 year and 4 months

    KEY RESPONSIBILITIES: • Resolving product issues and sharing the benefits of new technology. • Creating new processes and systems to increase customer service satisfaction. • Attending customers questions and concerns. • Receiving inbound calls from customers, providing information regarding services or products, taking new orders and canceling accounts. • Resolving customer issues in professional interpersonal skills and conflict resolution techniques.

Education

  • Bachelor of Information Technology

    Ain Shams University - Cairo, Egypt

    September 2005 - June 2009

Languages

2 languages

  • English

    Native or fluent

  • Arabic

    Native or fluent

Personal information

Nationalities

  • Egyptian

Work Permits

  • United Arab Emirates

Date of birth

July 31st 1988

Skills

11 skills

  • • Can operate computer (MS WORD, MS EXCEL, and MS
  • • Can operate QMS (Quality Management System)
  • • Excellent Communication Skills.
  • Fluent in English
  • Front desk experience
  • Hotel operations and management
  • • Knowledge on how to Operate Micros Opera
  • MS Windows proficient
  • Multi-line phone talent
  • Self Motivated
  • Strong client relations
Connections
Yuliia Kuts
Managing Partner at 360 Agency Dubai
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