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Guest Service Agent
Madinat Jumeirah Resort - Dubai, United Arab EmiratesGuest RelationsOctober 2012 - Now
-Responsible to provide a highly standard and professional service to our guests. -Ensure all the hotsos request is closed by hotel standard time. -Arrange the transportation for the guest free booking, handling all the phone call, replying the emails. -Ensure all the guests daily movement is smooth. -Pick up and drop off the guest guest safely on right location. -Maintain the professional radio communication. -Maintain and practice all the safety and security procedures. -Making monthly duty rota, preparing daily manning, allocating the colleagues according to the location. -Updating the sick leave, LD, Ph and vacation for the colleague.
Jumeirah Beach Hotel - Dubai, United Arab EmiratesF&B serviceOctober 2010 - October 2012
-Responsible to provide professional service to our guests. -Ensuring their restaurant visit will become a memorable dining experience. -Acquire in depth knowledge of the food & beverage menu. -Responsible for maintaining hygiene and cleanliness standards.
Jumeirah Beach Hotel - Dubai, United Arab EmiratesF&B kitchenDecember 2009 - October 2010
-Ensure a safe and clean working environment for the F&B team. -Inventory of all equipment, crockery, cutlery and glassware. -Operating the dish washing machine. -Recycling and garbage disposal along with HACCP practice. -Cleaning of kitchen and all kitchen equipment -Arrange the store items according to the expired date.
2nd Class (BA honors English)
National University of Bangladesh - Dhaka, BangladeshJune 2003 - August 2007
2nd Division (Science)
Noakhali Government College - Chittagong Division, BangladeshApril 2000 - April 2003
1st Division (Science)
Nateshwer Abul kKhair High School - Chittagong Division, BangladeshJanuary 1996 - February 2000
BengaliNative or fluent100%
- English fluency
- excellent customer service skills
- Exellent computer skills
- Ready for new challenges
- Strong adaptability
- Strong communication skills
- strong problem-solving skills
5 years Service with Jumeirah Group
Certificate of SerciceDownload the file
Certificate of Engagement and Development Workshop
Engaging with JobDownload the file
Shining star Colleague of the department in the month of April 2018.
Certified for Zero (0) Sick Leave in 2016 & 2017