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My Name Is Mohammed, I love my work because it meets with my hobby of being happy when I am helping people, providing for them excellent service and speaking different languages and knowing some simple words from languages that I never know.
Guest Service Agent
Courtyard by Marriott Dubai - Dubai, United Arab EmiratesFront Office receptionAugust 2018 - Now · 6 months
• Doing front desk supervisor tasks, training new associates, doing check in and check out, handling guest complains and driving departmental goals.
Guest Service Agent Cum Night Auditor
Four Points by Sheraton Dubai - Dubai, United Arab EmiratesFront Office receptionAugust 2016 - August 2018 · 2 years and 1 month
• My shift starts from 20:00 till 05:00 AM, from 20:00 till 00:00 I am doing reception work check in and check out, cashiering work, achieving departmental goals of increasing our trip adviser ranking, guest satisfaction survey, up-selling and enrollment. • • From 00:00 till 05:00 AM I am doing Night Auditor tasks of balancing revenue for all out lets, front office transactions, rolling the day and printing all required reports.
Guest Services Agent
Four Points by Sheraton Dubai - Dubai, United Arab EmiratesFront Office receptionMarch 2015 - August 2016 · 1 year and 7 months
Doing Check in and check out, providing excellent service to all guest, answering on internal and external calls, doing cashiering work and preparing required reports.
Kempinski Residences & Hotel Apartments Palm Jumeirah - Cairo, EgyptFront Office receptionNovember 2013 - March 2015 · 1 year and 5 months
• Being present all the time in lobby area for escorting our guest, delivery VIP amenities and doing check in and check out during busy time.
Cairo University - Cairo, EgyptSeptember 2010 - June 2012
Russian Language and Russian Literature
Bachelor of arts
Cairo University - Hospitality and Tourism Management - Cairo, EgyptSeptember 2003 - June 2007
ArabicNative or fluent100%
ItalianNative or fluent100%
RussianNative or fluent100%
EnglishNative or fluent100%
Front Office Supervisor
Front Office Supervisor