Mohammed Ahmed

Mohammed Ahmed

Guest Service Agent at Courtyard by Marriott Dubai
Lives in Dubai, United Arab Emirates
over 6 months ago

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My Name Is Mohammed, I love my work because it meets with my hobby of being happy when I am helping people, providing for them excellent service and speaking different languages and knowing some simple words from languages that I never know.

Experience

  • Guest Service Agent

    Courtyard by Marriott Dubai - Dubai, United Arab Emirates

    Front Office reception
    August 2018 - Now · 6 months

    • Doing front desk supervisor tasks, training new associates, doing check in and check out, handling guest complains and driving departmental goals.

  • Guest Service Agent Cum Night Auditor

    Four Points by Sheraton Dubai - Dubai, United Arab Emirates

    Front Office reception
    August 2016 - August 2018 · 2 years and 1 month

    • My shift starts from 20:00 till 05:00 AM, from 20:00 till 00:00 I am doing reception work check in and check out, cashiering work, achieving departmental goals of increasing our trip adviser ranking, guest satisfaction survey, up-selling and enrollment. • • From 00:00 till 05:00 AM I am doing Night Auditor tasks of balancing revenue for all out lets, front office transactions, rolling the day and printing all required reports.

  • Guest Services Agent

    Four Points by Sheraton Dubai - Dubai, United Arab Emirates

    Front Office reception
    March 2015 - August 2016 · 1 year and 7 months

    Doing Check in and check out, providing excellent service to all guest, answering on internal and external calls, doing cashiering work and preparing required reports.

  • Butler

    Kempinski Residences & Hotel Apartments Palm Jumeirah - Cairo, Egypt

    Front Office reception
    November 2013 - March 2015 · 1 year and 5 months

    • Being present all the time in lobby area for escorting our guest, delivery VIP amenities and doing check in and check out during busy time.

Education

  • Masters

    Cairo University - Cairo, Egypt

    September 2010 - June 2012

    Russian Language and Russian Literature

  • Bachelor of arts

    Cairo University - Hospitality and Tourism Management - Cairo, Egypt

    September 2003 - June 2007

    Archaeology

Languages

  • Arabic
    Native or fluent
    100%
  • Italian
    Native or fluent
    100%
  • Russian
    Native or fluent
    100%
  • English
    Native or fluent
    100%

Skills

  • Excel
  • Micros
  • Opera
  • Word

Other

  • Front Office Supervisor

    Front Office Supervisor

Following
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