Mohammed Ismaeel

Mohammed Ismaeel

Quality Manager/Assistant Operations Manager at Ashtar Tours Jordan
Lives in Amman, Jordan

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About me

I am an experienced professional Recruiter/ Hospitality Executive who seeks a Career growth in any type of industry. With 5 years of experience in Luxury Hotels I have earned excellent skills in Customer service, quick complain resolving and Team leading.
Being a Shift Leader in Moevenpick Resort Dead Sea (handling 3 departments), it gave me outstanding management skills and the ability to work under pressure non-stop with the best results.
In Kempinski Residence & Hotel Palm Jumeirah I was able to improve my Management & financial skills, which include Night Auditing, Revenue tracking, Management reporting, Managing the whole Hotel operation during the night, Taking responsibilities and tasks of a Night Manager during his absence, Transaction checking and ensuring all transactions are posted correctly, Ensuring guest satisfaction and solving guest complains/Glitches, Managing 5 departments and ensuring a smooth and flawless operation.
At the moment I am working as a Recruitment Consultant with Collars Professional Service DMCC, which gave me the opportunity to expand my knowledge and skills.
Candidate sourcing, Headhunting, ensuring that the provided service is met to the highest level and meeting deadlines are my strength in this role.

Thank you for your time!

Experience

6 years and 10 months

  • Quality Manager/Assistant Operations Manager

    Ashtar Tours Jordan - Amman, Jordan

    Tourism
    July 2019 - August 2020 · 1 year and 2 months

    As an Assistant Operations Manager/ Head of Customer Service, I made sure all reservations from A-Z are planned and booked by the smallest details. Such as the number of travellers, size of transportation, Hotel bookings, Meal organizations, Entrance fees, Trip organization, etc... Checking on a daily basis the passport details of arriving guests and all their bookings, to ensure all is set. Hotel room checking and airport arrival services are included such as Visa preparation & Personally pick up the clients. While dealing with the Tour-Guides and getting the tour plan ready and ensuring all expenses are given to the Tour-Guide. Handling Customer complains and enquiries in a quick manner. System detail follow up with the Team, while giving trainings to ensure the best results of service.

  • Lobby Ambassador

    Crowne Plaza Hotels & Resorts - Amman, Jordan

    Guest Relations
    April 2019 - July 2019 · 4 months

    As a Lobby Ambassador I was the bridge between our Company and our Guests. At Crowne Plaza Dead Sea I was performing below tasks. • Room assignment. • Organizing Group arrival times and arrival experience. • Restaurant Quality Check on daily basis (I-Opener). • Social Media tracking and continuous ranking improvement (Social Media Champion). • Complain registration, tracking and resolving. • Meet & Greet all Guests arriving to the Hotel in the Lobby. • Ensuring Lobby area is neat and clean at all times. • Rooms checking and special arrangements for our VIP Guests. • Site Inspections. • Being a direct contact to all Guests in house. • Courtesy calls and Service quality check overall. • Manage special arrangements and occasions (Guest Relations Management). • Covering Duty Manager tasks, while on duty. • Manage Front Office daily Operations during peak hours. • Managing all departments to ensure a memorable arrival experience. • Reporting to all HOD's their daily departmental Service & Quality Scores. • Follow up on Queue Rooms. • Educate and Train all Hotel staff on Customer Service & Social Media.

  • Inbound Manager

    Globist - Dubai, United Arab Emirates

    Management
    June 2018 - January 2019 · 8 months

    • Improving Customer satisfaction and developing strategies, to ensure the communication is professional at all time between the Clients and the Company. • Ticketing. • Package arrangements of any kind. • CEO assistance with all types of inquiries. • Project planning • Visioning the Companies future Projects and create new ideas, to improve the success expectations. • Risk assessment for current and future potential projects. • Following up on Social Media, Live chats and Call Centre activities. • Business Development. • Account handling. • Future Market Research.

  • Recruitment Consultant

    Collars Professional Services - Dubai, United Arab Emirates

    Consulting
    May 2018 - October 2018 · 6 months

    As a recruitment Consultant I am ensuring the satisfaction of my clients to the maximum. Quick sourcing and excellent Headhunting skills are my strength. Filtering the best candidates for a specific role to ensure the best results and Customer satisfaction. Excellent computer skills including MS office. Time management and the ability to work under pressure flawless.

  • Front Office Agent

    Kempinski Residences & Hotel Apartments Palm Jumeirah - Dubai, United Arab Emirates

    Front Office reception
    December 2015 - May 2018 · 2 years and 6 months

    Check-in &Check-out, Billing, Group arrivals organisation, Night audit, Complain handling, Customer support, Cash handling, Fixing system issues, Covering Nightmanager tasks during his absence, PM account follow up, Tourism Dirham check and follow up on issues or missing transactions, Taking responsibilities.

  • Front Office Shift Leader

    Mövenpick Resort & Spa Dead Sea - Amman, Jordan

    Rooms division
    May 2014 - November 2015 · 1 year and 7 months

    Check-in &I Check- out, Guest satisfaction, City ledger closing, Follow up on Travel agency payments, Billing, Shiftleader & incharge for Front desk and GSC, Upselling, Night audit, Complain handling, Cash handling, Group welcoming & escourt, PM follow up, Creating reservations

  • Front Office Agent

    Dead Sea Spa Hotel - Amman, Jordan

    Front Office reception
    September 2013 - April 2014 · 8 months

    Check-in & Check-out, Billing, Guest Satisfaction, PM follow up, Night Audit, Group welcoming, Translator for German longstay guests.

Education

  • High school

    August-Wöhler High school - Germany

    July 2007 - December 2011

Languages

4 languages

  • German

    Native or fluent

  • Arabic

    Native or fluent

  • English

    Full professional

  • Russian

    Limited working

Personal information

Nationalities

  • Jordanian

Work Permits

  • United Arab Emirates

Skills

22 skills

  • Cashiering
  • Check in & check out
  • Customer satisfaction
  • Dealing with complaints
  • Event organizing
  • Experience in recruitment
  • Guest oriented
  • Guest satisfaction
  • Handling guest complaint
  • Hardworker
  • Highly organized
  • Hotel Management
  • Language translator
  • Lead groups
  • Microsoft word and excel
  • Ms office skills
  • Night audit
  • Night Run
  • Self-organised
  • Team work
  • Teamworker
  • Typing and computing
Connections
GIANCARLO PASTORE
Amministratore presso CIPAS TM
Yevheniia Pereira
Guest Service Associate at Crowne Plaza Hotel
Zeno Collins Chikelu
Senior Guest Services Associate at Barbeque Nation Hospitality Ltd.
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