MUHAMMAD SAIFUL ISLAM

MUHAMMAD SAIFUL ISLAM

Senior Executive - Front Office & Reservation at Nazimgarh Garden Resort
Lives in Sylhet, Bangladesh
over 6 months ago

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Level 4 completed
Diploma in Hospitality Management
University: Mornington University College
Awarding Body: Confederation of Tourism and Hospitality

Experience

  • Senior Executive - Front Office & Reservation

    Nazimgarh Garden Resort - Sylhet, Bangladesh

    Administration & General
    June 2016 - Now · 2 years and 7 months

    • Responsible for the Operation & Supervision of Front Desk & Reservation. • Answer inquiries regarding hotel services and registration by email/letter/telephone and in person providing information about services available in the community and responding to guest complaints. • Operates switchboard, telephone and in-person for request. • Selling room/food reservations and made changes to existing reservations in a knowledgeable and timely manner. • Monitoring CC camera & Night Audit in weekly basis (while works in the night shift). • Manage guest account by using PMS and handle payment procedure of guest. • Dispersed incoming mail to correct recipient throughout the office. • Compiled and checked daily record sheet, guest account, receipts/vouchers and store them appropriately. • Assisting resort’s Director and General Manager of Sales/Marketing with a variety of tasks not limited to brochure requests gift certificate processing and data entry. • Created opportunities to maintain repeat-stay guests and good relations between the hotel and new guests. • There are no separate department for travel desk and concierge; so providing guests with the requested information concerning the facilities locations and surrounding area.

  • Front Office Executive

    Nazimgarh Garden Resort - Sylhet, Bangladesh

    Front Office reception
    March 2015 - June 2016 · 1 year and 5 months

    • Greeted and registered guest, issued room keys & escort instructions to bellhops. • Kept records of room availability and guests’ accounts, manually or using computer. • Recorded guest comments or complaints, referring customers to manager as necessary. • Assisted guests with any special requests during their visits. • Contacted housekeeping and maintenance staff when guests reported problems. • Operates switchboard, telephone and in-person for request. • Managing database for existing guest. • Monitored CC camera while worked in the night shift. • Solicited new and existing accounts through phone prospecting.

Education

  • Diploma in Hospitality Management

    Confederation of Tourism & Hospitality - London, United Kingdom

    March 2016 - March 2017

    - Awarding Body: Confederation of Tourism and Hospitality (CTH), UK - University: Mornington University College, Bangladesh

  • Bachelor in Social Science

    Murari Chand College - Sylhet, Bangladesh

    April 2015 - Now

    - Economics, Political Science, Philosophy - Bengali & English

Languages

  • Bengali
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Hindi
    Professional working
    60%

Skills

  • Analyze, Synthesize & Interpret Information
  • Conflict management
  • Conflict Resolution
  • Interpersonal Communication (oral & written)
  • Microsoft Excel
  • Microsoft Office Picture Manager
  • Microsoft PowerPoint
  • Microsoft Word
Connections
Jason Whindus
Intern at Sheraton Suites Key West
Nada Bouchta
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