Mohammed Zakiuddin Noman

Mohammed Zakiuddin Noman

Senior Engineer product support at HCL
Lives in V. kerület, Budapest, Hungary

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About me

Experienced Information Technology Analyst with a demonstrated history of working in the information technology and services industry. Skilled in DoubleClick, Servers, Ad Serving, Digital Marketing, and Ad Exchanges. Strong information technology professional with a Master’s Degree focused in Computer Applications from University of Pune.

Experience

4 years and 10 months

  • Senior Engineer product support

    HCL - Hyderabad, India

    Maintenance
    February 2017 - September 2018 · 1 year and 8 months

    ▪ Managed, investigated & troubleshot major technical and account related issues for publishers using Google's AdX RTB marketplace & DFP for Display, Video, Mobile account ▪ In-depth understanding of the Ad Tech landscape (RTB, Ad server, SSP, DSP) and Remnant Inventory Management with DoubleClick (by Google) Ad Exchange. ▪ Built relationships with publishers/ advertisers by suggesting best practices to improve revenue, yield, CPMs & monetization Opportunities ▪ Primary Contact for Escalating Google AdX/DFP related issues to the onsite TAM's and AM's.

  • Service Support Rep 2A

    Unisys - Hyderabad, India

    F&B service
    May 2015 - January 2017 · 1 year and 9 months

    Worked with client NEC-711 based in US and Canada, which includes troubleshooting of RIS equipment as Servers - HP & NEC (RILOE card) Networking devices - Router, WAP, HP switch, Hub (Equinox), HG and directional antennas. ▪ Minimize the impact on business operation through the restoration of normal service operation. Responsibilities as L2- ▪ Day to Day to responsibility consist of queue management, SLA, and Incident report and share with customer and stakeholders. ▪ Driving the bridge for major incidents to make sure high severity issues are addressed in a timely manner. ▪ conducting process training and monthly audits and providing inputs for process and service improvements plans

  • Process Executive - Operations

    Infosys - Pune, India

    Room Division Management
    June 2013 - October 2014 · 1 year and 5 months

    ▪ Worked with Clients British Telecom, UK. Infosys Limited ▪ Helping customers and clients through telephonic and remote help support e.g.Bomgar, Join me, TeamViewer ▪ Call logs with different vendors like Dell, HP etc. Scheduling Web-ex meetings and coordinating with NOC, the Server team. ▪ Worked with Active directories, VPN, Exchange serves and several applications for their performance ▪ handled security policy exception and asset monitoring. ▪ Driving a team of 10 members with the product knowledge and training.

Education

  • Corvinus University of Budapest - Budapest, Hungary

    September 2018 - June 2020

Languages

2 languages

  • English

    Native or fluent

  • Arabic

    Limited working

Personal information

Nationalities

  • Indian

Skills

8 skills

  • ad operation
  • Brand management
  • Campaign
  • Customer servie
  • Digital marketing
  • Marketing
  • programmatic
  • Sales
Following
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Other members
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Fanni Zsigri
Budapest, Hungary
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