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About me
Experienced Information Technology Analyst with a demonstrated history of working in the information technology and services industry. Skilled in DoubleClick, Servers, Ad Serving, Digital Marketing, and Ad Exchanges. Strong information technology professional with a Master’s Degree focused in Computer Applications from University of Pune.
Experience
4 years and 10 months
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Senior Engineer product support
HCL - Hyderabad, India
MaintenanceFebruary 2017 - September 2018 · 1 year and 8 months▪ Managed, investigated & troubleshot major technical and account related issues for publishers using Google's AdX RTB marketplace & DFP for Display, Video, Mobile account ▪ In-depth understanding of the Ad Tech landscape (RTB, Ad server, SSP, DSP) and Remnant Inventory Management with DoubleClick (by Google) Ad Exchange. ▪ Built relationships with publishers/ advertisers by suggesting best practices to improve revenue, yield, CPMs & monetization Opportunities ▪ Primary Contact for Escalating Google AdX/DFP related issues to the onsite TAM's and AM's.
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Service Support Rep 2A
Unisys - Hyderabad, India
F&B serviceMay 2015 - January 2017 · 1 year and 9 monthsWorked with client NEC-711 based in US and Canada, which includes troubleshooting of RIS equipment as Servers - HP & NEC (RILOE card) Networking devices - Router, WAP, HP switch, Hub (Equinox), HG and directional antennas. ▪ Minimize the impact on business operation through the restoration of normal service operation. Responsibilities as L2- ▪ Day to Day to responsibility consist of queue management, SLA, and Incident report and share with customer and stakeholders. ▪ Driving the bridge for major incidents to make sure high severity issues are addressed in a timely manner. ▪ conducting process training and monthly audits and providing inputs for process and service improvements plans
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Process Executive - Operations
Infosys - Pune, India
Room Division ManagementJune 2013 - October 2014 · 1 year and 5 months▪ Worked with Clients British Telecom, UK. Infosys Limited ▪ Helping customers and clients through telephonic and remote help support e.g.Bomgar, Join me, TeamViewer ▪ Call logs with different vendors like Dell, HP etc. Scheduling Web-ex meetings and coordinating with NOC, the Server team. ▪ Worked with Active directories, VPN, Exchange serves and several applications for their performance ▪ handled security policy exception and asset monitoring. ▪ Driving a team of 10 members with the product knowledge and training.
Education
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Corvinus University of Budapest - Budapest, Hungary
September 2018 - June 2020
Languages
2 languages
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English
Native or fluent
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Arabic
Limited working
Personal information
Nationalities
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Indian
Skills
8 skills
- ad operation
- Brand management
- Campaign
- Customer servie
- Digital marketing
- Marketing
- programmatic
- Sales
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