Moheen Essa

Moheen Essa

Front Office Supervisor at Courtyard by Marriott World Trade Center, Abu Dhabi
Lives in Abu Dhabi, United Arab Emirates
over 6 months ago

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To acquire a job and be in an environment that enhances and maximizes my knowledge and skills in the corporate world. To improve,practice,develop and gain experience working with an organization that would nurture and allow me to be at my best. Finally, to be able to find a good venue for my personal growth in all aspects.

•Outgoing personality with strong analytical, customer service, and creative problem solving skills.
•Ability to work in diverse environments and with diverse groups.
•Extensive knowledge of hospitality etiquette, food preparation, and customer service training.
•Excellent written and verbal communication skills.

Experience

  • Front Office Supervisor

    Courtyard by Marriott World Trade Center, Abu Dhabi - Abu Dhabi, United Arab Emirates

    Front Office reception
    November 2016 - Now · 2 years and 1 month

    •Greeting guests warmly and perform registration procedures •Provide appropriate room assignment, room keys, direction to the rooms, within the property •Verify payment for stay including incidental costs by obtaining credit information. •Assist the guests on issues and complaints with empathy and a focus on guest satisfaction •Assisting FOM in ensuring the smooth and efficient overall day to day operation of the front desk •Daily preparation of documents and reports •Participate in the creation of new promotions and as well as daily briefings. •Training of new associates and assisting in closures of shift and making sure all transaction are in order. •Manage and carry out procedures, have current knowledge of proficiency, and ensure all hotel standards comply with current legislation and guest satisfaction •Answering incoming calls and assist with reservations, confirmation, room need requests and questions •Charging of VCC’S and advance payments scanning reservations, adjusting bookings according to requests. •Checking off emails and follow up, use of extranet in case of any discrepancies.

  • Executive Club Lounge Agent

    Waldorf Astoria Dubai Palm Jumeirah - Dubai, United Arab Emirates

    Front Office reception
    August 2015 - June 2016 · 11 months

    •Greeting guests warmly and perform registration procedures •Provide appropriate room assignment, room keys, direction to the rooms, within the property •Verify payment for stay including incidental costs by obtaining credit information. •Assist the guests on issues and complaints with empathy and a focus on guest satisfaction •Assisting FOM in ensuring the smooth and efficient overall day to day operation of the front desk •Daily preparation of documents and reports •Participate in the creation of new promotions and as well as daily briefings. •Training of new associates and assisting in closures of shift and making sure all transaction are in order. •Manage and carry out procedures, have current knowledge of proficiency, and ensure all hotel standards comply with current legislation and guest satisfaction •Answering incoming calls and assist with reservations, confirmation, room need requests and questions •Charging of VCC’S and advance payments scanning reservations, adjusting bookings according to requests. •Checking off emails and follow up, use of extranet in case of any discrepancies.

  • Guest Services Agent Telecommunications

    The Westin Abu Dhabi Golf Resort & Spa - Abu Dhabi, United Arab Emirates

    Front Office reception
    December 2011 - December 2015 · 4 years and 1 month

    • Answers calls and responds to emails • Entered and updated new customer details according to administrative guidelines. • Handles customer inquiries both telephonically and by email and distribute accordingly • CID – Monitor input into CID and double check entries • CID - Ensure all relevant documents are in order according to police standards • Handling guest complaints and execute according to brand standards • Lost and Found report • Operates micros system • Take In-Room Dining orders and provides suggestions while trying to up sell • Collaborates with Engineering Department in regards of work orders and defects • Assisting Concierge team if necessary • Ensures all wake-up calls are set correctly and accurately • Coordinate with other Departments, route emergency calls and written messages in a speedy manner • Have full knowledge of the hotel’s emergency procedures • Handling Food& Beverage Reservation and Events if needed • Coordinate with other Departments

  • Call Center Agent

    Clientele insurance company South Africa - Johannesburg, South Africa

    Communication
    December 2009 - December 2010 · 1 year and 1 month

    •Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts. •Calculate premiums and establish payment method. •Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries. •Confer with clients to obtain and provide information when claims are made on a policy. •Contact under writer and submit forms to obtain binder coverage. •Customize insurance programs to suit individual customers, often covering a variety of risks. •Develop marketing strategies to compete with other individuals or companies who sell insurance. •Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms. •Explain features, advantages and disadvantages of various policies to promote sale of insurance plans. •Inspect property, examining its general condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk.

Education

  • High School Qulification

    Ml Sultan Secondary School - Johannesburg South, South Africa

    January 2002 - December 2008

    Completed High School 12 Years of Schooling

Languages

  • English
    Native or fluent
    100%
  • Zulu
    Native or fluent
    100%
  • Afrikaans
    Professional working
    60%

Skills

  • A team player
  • Attention for details
  • Creative and hardworking
  • Excellent MS Office
  • Excellent team player
  • Flexible and patient
  • Good attention to detail
  • Good in microsoft
  • Good telephone manner
  • Great customer service
  • People person
  • Taking inititiave
  • Use opera
Connections
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Bibek Poudel
Co-Founder at IDEA Management & Consulting services Pvt. Ltd
Asad Khan
Front Office Agent at Emirates Palace Hotel Abu Dhabi
View 35 connections
Following
Cosmopolitan Hotel Dubai
Dubai, United Arab Emirates
Rixos Premium Dubai
Dubai, United Arab Emirates
Other members
Keroles William
Abu Dhabi, United Arab Emirates
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Ruwais, United Arab Emirates
Rebecca Ahabwe
Dubai, United Arab Emirates
Nathalie Grace Cariaga
Dubai, United Arab Emirates
Jean-Baptiste Claquin
Abu Dhabi, United Arab Emirates
View 325429 members