Mohsin Khan

Mohsin Khan

Assistant Director Of Front Office at Rotana Hotels
Lives in Dubai, United Arab Emirates

Join Hosco and view Mohsin's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

About me

Service-focused and cost-conscious manager with strong expertise in front and back-of-house operations establishing a welcoming and energetic atmosphere for guests and colleagues.
Firm history of successful building of the high-energy motivated teams to ensure finest guest experience. Excellent at increasing averages through strategic room up-selling .A true hands on leader who believes in delivering results that will contribute to the overall mission and success of the hospitality business.

Experience

15 years and 9 months

  • Assistant Director Of Front Office

    Rotana Hotels - Dubai, United Arab Emirates

    Reception
    April 2018 - Now · 4 years and 9 months

  • Duty Manager

    Swissotel Al Ghurair (Previously managed by Rotana Hotels) - Dubai, United Arab Emirates

    Reception
    October 2014 - April 2018 · 3 years and 7 months

     Assisted in the daily maintenance of room inventory status to achieve maximum revenue.  Coordinated activities with other hotel departments in order to increase levels of communication and guest satisfaction.  Acted as liaison between sales and front desk staff in order to ensure that all group events were executed perfectly.  Qualified sales leads and lead sales tours whenever Sales Manager is not on property.  Lead the department with assistant managers after Front Office Manager not replaced or during vacation.  Oversaw the hotel as a night manager for two weeks at a time on a rotating schedule.  Participated in the training, hiring, and documenting of all departmental staff.  Created positive experiences by engaging and welcoming guests as they enter and pass through the lobby.  Planned and moderated monthly department meeting and received positive feedback from peers.  Ensured that front office paperwork was completed quickly and efficiently to help operations run smoothly  Gained expert knowledge Microsoft programs, including Outlook  Maintained scheduling and payroll for the team.  Created incentive programs to promote room upsell and customer service scores for the Front Desk team.  Performed check INS and check outs of guests as needed.  Followed up with all guest comment cards via email, mail, or telephone and provided any necessary service recovery.  Continuously coached and counseled associates by role playing likely guest interactions and providing constructive criticism to better meet the expectations of the guest.  Responsible for monthly meetings, inventory, ordering supplies, balancing check book, training and discipline of all associates.  Ensured that all Front Office employees were trained in the latest customer service techniques and tools.  Monitored scheduling and training programs of Lobby Assistant, Concierge, and Bell / Door Staff.  Implemented overbooking and selling strategies to spark enhanced revenues.  Performed associate reviews and enforced progressive discipline, including Coach and Counseling sessions  Listened and act on guest issues and concerns and ensure that all of their needs are met promptly and to their complete satisfaction  Coordination with Learning & Development Department- Achieved the best Training department award in 2015 and 2016 in Al Ghurair for front office department.  Preparing the department duty roster according to the operational needs.  Conducting the team Annual Performance review, Mid-year review, helping to prepare the colleagues’ personal development plan.

  • Assistant Front Office Manager

    Millennium & Copthorne Hotel & SPA - Erbil, Iraq

    Reception
    November 2013 - October 2014 · 1 year

     To economically and efficiently assist in the management of the Front Office in line with Company procedures and policies.  Helping to develop management talent by acting as a mentor to supervisors and team leaders.  Assisting FOM for monthly corporate reports. Updating departmental P&L reports forwarded to the Corporate Office.  Handling all complaints with timely follow ups.  Managing and coordinating with Reservation regarding all online bookings and their websites.  Monitoring and motivating employees to achieve the department monthly and yearly results.  Attending Monthly Revenue meeting with ADOF, Sales, Finance, and General Manager. • Arranging Departmental Monthly Communication Meeting and producing the minutes. Assisting FOM in Recruitment and selection of a new team member.  Reviewing all Market Matrix Guest Feedback, managing TripAdvisor, Booking.com guest feedback.

  • Front Desk Manager

    Centro Yas Island & Yasisland Rotana - Abu Dhabi, United Arab Emirates

    Reception
    August 2012 - November 2013 · 1 year and 4 months

     Ensure all team members are familiar with property rules and regulations, fire, health, safety and security procedures  Quickly and efficiently handle any guest complaints with timely follow ups.  Assisting FOM for monthly reports. Updating departmental P&L reports forwarded to the Corporate Office.  Preparing monthly corporate report and forwarding it to the Corporate Office with complete monthly update.  Nominating Colleagues for LIFE cards and monthly performance.  Conduct trainings, performance evaluations and counseling of staff.  Arranging Departmental Monthly Communication Meeting and producing the minutes.  Achieving the sales of hotel Loyalty program. Giving the proper training to staff to achieve the target.  Conducting the team Annual Performance review, Mid-year review, helping to prepare the colleagues’ personnel development plans.  Achieved Best Loyalty card seller team, in April, May, August, September 2012 and Jan, Feb 2013 in all over Rotana Properties by Yas Island Rotana.  Successfully handled big events on Yas Island Abu Dhabi Formula One Race in 2009, 2010, 2011 2012, & 2013.

  • Team Leader- night in charge

    Centro Yas Island & Yasisland Rotana - Abu Dhabi, United Arab Emirates

    Management
    August 2010 - July 2012 · 2 years

     Overseeing and ensuring smooth night operations of the Front Office and all hotel.  Managing overall Night Operations.  Coordinating with Night auditor to run the night.  Make sure all fire exits, safety equipment is well maintained.  Taking the rounds of all property, kitchen, back office, etc.  Preparing and reviewing all night shift task and night shift reports, manager’s night incident reports.  Checking the entire day audit of the staff, handing over to the auditor.

  • Guest Service Agent

    Centro Yas Island & Yasisland Rotana - Abu Dhabi, United Arab Emirates

    Guest Relations
    August 2009 - August 2010 · 1 year and 1 month

     Handling operations of front desk, check in, check out, cashiering.  Ensuring all guests receive services that are exceeding their expectations.  Ensuring proper handover is being given to the next shift.

  • Guest Service Agent

    Al Hamra Fort & Beach Resort by Hilton - Ras Al-Khaimah, United Arab Emirates

    Guest Relations
    November 2007 - July 2009 · 1 year and 9 months

  • Front Desk Agent

    Starwood Hotels and Resorts Worldwide - Kolkata, India

    Reception
    April 2007 - October 2007 · 7 months

     Handling operations of front desk, check in, check out, cashiering.

Education

  • Hospitality Management

    Rajastan University - Jaipur, India

    May 2003 - June 2007

Languages

3 languages

  • Hindi

    Native or fluent

  • English

    Professional working

  • Arabic

    Notions

Personal information

Nationalities

  • Indian

Date of birth

August 08th 1984

Driving License

Yes

Skills

9 skills

  • FBM Purchasing System
  • Fidelio PMS
  • Interviewing
  • MS Office
  • Opera PMS
  • Staff development
  • Training Plan
  • Training Staff
  • Vicas
Connections
ARVIND PANCHAL
Network Administrator at Wafra Group of Compaines
Sanjib Pradhan
complex housekeeping senior supervisor at Hilton Worldwide
Nathanial Masih
Night Manager at IBIS STYLES HOTEL JUMEIRAH 1 DUBAI
View 84 connections
Following
Four Seasons Hotel Prague Minor International
Minor International
Bangkok, Thailand
Sani/Ikos Group
Other members
Sabine Eckhardt
Dubai, United Arab Emirates
Ranveer Ramdour
Dubai, United Arab Emirates
Rebecca Ahabwe
United Arab Emirates
Idam Mueen
Doha, Qatar
Shahab Khan
Dubai, United Arab Emirates
View more
Close
Update complete!

We didn’t find any new information on your CV to add to your profile. We advise you to manually add new information or try a different CV.

We’ve added the following information to your profile:

  • Current location
  • Profile summary
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Language
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Languages
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Education
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Educations
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experience
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experiences
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationality
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationalities
  • Date of birth
  • Driving License
  • Phone Number

Take a moment to look at your supercharged profile!

Close
Profile update error

We couldn’t update your profile using your CV.

We couldn’t update your profile. However, your CV has been saved.

There was an error uploading your CV.

Still want to supercharge your profile? We advise you to upload a .doc file or a different CV.