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My name is Molly Alexandra Williams, I am 22 years old and I'm originally from the UK but I've also lived in a variety of countries throughout Europe and I have also worked in Australia, I am a Swiss Hospitality School Graduate and I'm currently living in Tervuren, Belgium. Im currently looking for permanent employment in Sales and Marketing.
Demi Chef De Range
Munich Marriott Hotel - Munich, GermanyF&B serviceApril 2016 - June 2016
Full time German speaking supervisory role over Trainees, Interns, and Commis De Ranges, working alongside the Chef De Range. Main Responsibilities: • Managing others and participating in the evening shifts of the main fine dining restaurant and supporting a second restaurant, including associated Back Office work • Responsible for the financial accounting of the restaurants and revenue submissions to corresponding departments • Occasional participation in the breakfast / lunch services, supporting bar areas and events • Participation in daily meetings (Taste Panels) with senior management to discuss and agree new menu and marketing concepts, process improvement • Participation in daily staff meetings to provide the statistical analysis on multiple restaurant performances, to drive service re-design and customer experience enhancements • Personally achieving an increase of sales and overall customer satisfaction in my areas of responsibility • Gaining thorough knowledge in product marketing within a hospitali
Casual Food and Beverage Service Associate
Shangri-La Hotel Sydney - Sydney, AustraliaF&B serviceJuly 2015 - August 2015
Full time English speaking role in an international team. Main Responsibilities: • Contributing to provide “Mis En Place” and fine dining service for the hotel restaurant, including breakfast, lunch, evening service and associated Back Office work • Preparing meeting rooms, hallway and lobby areas for banqueting events and business meetings • Gaining knowledge on restaurant close down procedures and the hotel IT systems, namely “Micros”
Food and Beverage Intern
The Platzl Hotel Munich - Munich, GermanyF&B serviceMarch 2014 - July 2014
Full time German speaking internship for a renowned, independent, Bavarian family run hotel. Main Responsibilities: • Contributing to provide “Mis En Place” and service for the hotel restaurant, including breakfast, lunch, evening service and associated Back Office work • Focused marketing on daily restaurant promotions • Focused customer relations in maître de and room Check-In service • Preparing meeting rooms, hallway and lobby areas for banqueting events and business meetings • Occasional participation in Room Service and supporting bar areas and events • Gaining knowledge on restaurant close down procedures
Spa Attendant Intern
Schloss Elmau Luxury Spa Resort - Elmau, AustriaSpa & WellnessFebruary 2014 - February 2014
Full time German speaking internship for a renowned five star superior spa hotel. Main Responsibilities: • Focused marketing and sales of spa therapies and related products • Focused customer relations and experience satisfaction in the management of guest spa treatments • Supervision of health and safety controls, technical maintenance, operation and cleaning of a variety of luxury spa environments
Cross Sectional Intern
The Westin Grand Munich - Munich, GermanyF&B serviceMay 2013 - August 2013
Full time German and English speaking internship for a renowned five star hotel. Main Responsibilities: • Contributing to provide “Mis En Place” and fine dining service for the hotel restaurant, including breakfast, lunch, evening service and associated Back Office work • Focused marketing on daily restaurant promotions and celebratory events • Preparing meeting rooms, hallway and lobby areas for banqueting events and business meetings • Regular participation in Room Service and supporting bar areas and events
The Ship Hotel Weybridge - Weybridge, United KingdomAdministration & GeneralMarch 2012 - March 2012
Part time work experience opportunity for a local hotel. Main Responsibilities: • Shadowed colleagues in the administrative roles throughout the hotel • Contributing to provide “Mis En Place” and service for the hotel restaurant, including breakfast, lunch, evening service, bar work and associated Back Office work • Contributing to provide House Keeping services
NATS (National Air Traffic Services) - Hounslow, United KingdomAdministration & GeneralJuly 2011 - July 2011
Full time work experience opportunity with NATS. Main Responsibilities: • Experienced gained in AIM (Aeronautical Information Management), Air Traffic Control Simulation, International Notam Operation (NOF), Data Management, Cartography and Procedure Design • Overall introduction to Air Traffic Control
Swiss Higher Diploma in International Hotel and Design Management
IHTTI School of Hotel Management - Neuchâtel, SwitzerlandSeptember 2012 - January 2015
I have graduated from IHTTI with a Swiss Higher Diploma in International Hotel and Design Management with a good pass rate. Throughout this course I have studied and done well in all of my hospitallity subsidiary courses and had done extra curricular activities on top of my practical experiences and other projects etc. I have also completed three hospitality internships as part of my course which were all in Germany.
BTEC Extended Diploma in Travel and Tourism
Strodes Sixth Form College - Egham, United KingdomSeptember 2010 - July 2012
Graduated with the rate of a Triple Merit for my two year BTEC Extended Diploma in Travel and Tourism, and I also achieved a Distinction for a extra compulsory course in a course called Travel Destinations and I had also passed / completed a cabin crew course at Sixth Form College. As part of my course i have also completed a two week cross sectional work experience at The Ship Hotel, Weybridge, I have also helped out teaching children at a local school for a day with a colleague, and as part of a group myself and my colleagues also helped raise money through conducting activities and collecting donations for the Chase Shooting Star Children's Charity. I have also completed a British Airways Practical One Day Cabin Crew training course.
EnglishNative or fluent100%
- Basic HTML
- Food and Beverage Service
- Hard Worker
- Hosting events
- Opera System
- Team worker