Monica Pinna

Monica Pinna

Reservations Manager at cph pevero hotel 5*
Lives in Porto Cervo, Italy

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About me

Sense of organisation, a strong focus on customer service, good listening skills and ability to analyse and evaluate financial information. Ability to work well under pressure.
Confident Excel skills, a professional telephone manner with excellent customer service skills and strong administration capabilities

Experience

3 years and 8 months

  • Reservations Manager

    cph pevero hotel 5* - Porto Cervo, Italy

    Reservations
    May 2018 - Now · 1 year and 8 months

    ➢ Maintained PMS and revenue management systems and changed rates accordingly. Managed daily rates, monthly budgets, and billing data entry. ➢ Shared courteous and informative responses to phone and email inquiries from prospective ➢ Trained and managed Front Office Agents on reserving room reservations. Actively participated daily in the sales of the hotel, taking reservations along with the agents ➢ Created new contracts and established trust and rapport with existing travel agents and wholesalers to ensure repeat business and increasing revenues for the hotel ➢ Shared courteous and informative responses to phone and email inquiries from prospective ➢ Daily review of Hotel Rate/Occupancy/RevPAR performance with focus on improving overall performance ➢ Creates weekly forecast for property operations and staffing purposes ➢ Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and securi-ty of guests and co-workers

  • Operational controller

    Falkensteiner Hotels & Residences - Palau, Italy

    Finance/Accounting
    May 2016 - April 2018 · 2 years

    Prepare annual budgets and forecasts. Perform operational and financial analyzes within business units and present findings and recommendation to Managers. Develop and implement operational and financial controls to achieve business objectives. Provide guidance and direction to internal team for improving operational and financial performance. Assist in streamlining business processes at business unit level to achieve business goals. Develop financial modeling of annual budget to achieve cost objectives. Work closely with Internal Controls, as needed, to investigate and correct operational issues. Assist Operations Manager in preparation for operation reviews. Prepare internal reporting package including operating metrics, financial controls and performance indicators that will help in improving business performance. Ensure business operations are in compliance with company policies and best practices.

Languages

4 languages

  • English

    Native or fluent

  • Italian

    Native or fluent

  • French

    Full professional

  • Chinese

    Notions

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