Monica Pinna

Monica Pinna

Operational controller at Falkensteiner Hotels & Residences
Lives in London, United Kingdom
over 6 months ago

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Sense of organisation, a strong focus on customer service, good listening skills and ability to analyse and evaluate financial information. Ability to work well under pressure.
Confident Excel skills, a professional telephone manner with excellent customer service skills and strong administration capabilities


  • Operational controller

    Falkensteiner Hotels & Residences - Palau, Italy

    May 2016 - April 2018 · 1 year and 12 months

    Prepare annual budgets and forecasts. Perform operational and financial analyzes within business units and present findings and recommendation to Managers. Develop and implement operational and financial controls to achieve business objectives. Provide guidance and direction to internal team for improving operational and financial performance. Assist in streamlining business processes at business unit level to achieve business goals. Develop financial modeling of annual budget to achieve cost objectives. Work closely with Internal Controls, as needed, to investigate and correct operational issues. Assist Operations Manager in preparation for operation reviews. Prepare internal reporting package including operating metrics, financial controls and performance indicators that will help in improving business performance. Ensure business operations are in compliance with company policies and best practices.


  • English
    Native or fluent
  • Italian
    Native or fluent
  • French
    Full professional
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