Monica Talamona

Monica Talamona

Front office supervisor, Revenue Manager Assistant at Meliá Hotels International
Lives in Varese, Italy
over 6 months ago

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From March 2015
Front office and back office supervisor- Assistant Revenue Manager
@ Melia Campione
Melia Hotels International

- Front and Back office duties: check-in and check-out, emails and bookings management etc
- Drafting of revenue reports and business plan, the management of the availability and rate strategy in cooperation with the Revenue Manager and the General Manager.
- Implementation of new business contract with tour operators and corporate clients.
- Group and Mice Offers and follow up

Nov 2014 - March 2015
Sales Manager
@Best Western Jet Hotel
Gallarate (VA)
- Search and implementation of new business contract with companies and tour operators
- Front and Back office standard duties

@Grand Hotel Milano Malpensa
Somma Lombardo (VA)
• Standard front office duties

November 2011 to march 2014
@Hotel Cascina Canova
Uggiate Trevano (CO)
- Creation and implementation of front and back office procedures and coordination of the new staff of the hotel.
- Check-in e chek-out, reservation and availability,
- Coordination of the different hotel sections during events.

March 2009 to october 2011
@Relais sul Lago, Hotel**** e SPA
Varese (VA)
• Front office and back office agent

Cultural Representative
5/2/2008 - 31/1/2009
@Walt Disney Company, Orlando, Florida, USA
• Disney Trainer, Shop assistent and cashier, Floor stocker, Merchandise

2014
EBT – ENAC - Corso di formazione iniziale di security per la categoria A13

2007
Bechelor Degree - Cultural and Linguistic Mediation - 97/110

Excellent knowledge of the most widespread applications for Windows (office, e-mail programs, image processing) and good knowledge of the hotel management program Fidelio and Hotel Automation Plus, Sihot PMS and SAP BW

Experience

  • Front office supervisor, Revenue Manager Assistant

    Meliá Hotels International - Campione d'Italia, Italy

    Revenue Management
    March 2015 - Now

    My duties include both front and back office practices that are directly linked to the daily hotel routine (check-in and check-out, emails and bookings management etc) and the drafting of revenue reports, the management of the availability and rate strategy in cooperation with the Revenue Manager and the General Manager. I also do the follow up on the implementation of new business contract with tour operators and groups .

  • Sales Manager

    Best Western Jet Hotel - Gallarate, Italy

    Sales & Marketing
    November 2014 - February 2015

Education

  • Bechelor

    Università degli Studi di Milano - Hospitality and Tourism Management - Milan, Italy

    September 2007 - April 2009

    lnguistic and Cultural mediation in the economic, legal and social fields

Languages

  • Italian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Professional working
    60%
  • German
    Limited working
    40%

Skills

  • Fidelio PMS
  • MS Office
  • PMS Ericsoft
  • PMS SIHOT
  • SAP BW
Connections
Barbara Brunati
Front Office Agent at Meliá Hotels International
Igor Nedu
Chef de partie at Mandarin Oriental Milan
View 5 connections
Following
Hôtel Tiffany
Geneva, Switzerland
Baglioni Hotels
Milan, Italy
Other members
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