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From March 2015
Front office and back office supervisor- Assistant Revenue Manager
@ Melia Campione
Melia Hotels International
- Front and Back office duties: check-in and check-out, emails and bookings management etc
- Drafting of revenue reports and business plan, the management of the availability and rate strategy in cooperation with the Revenue Manager and the General Manager.
- Implementation of new business contract with tour operators and corporate clients.
- Group and Mice Offers and follow up
Nov 2014 - March 2015
@Best Western Jet Hotel
- Search and implementation of new business contract with companies and tour operators
- Front and Back office standard duties
@Grand Hotel Milano Malpensa
Somma Lombardo (VA)
• Standard front office duties
November 2011 to march 2014
@Hotel Cascina Canova
Uggiate Trevano (CO)
- Creation and implementation of front and back office procedures and coordination of the new staff of the hotel.
- Check-in e chek-out, reservation and availability,
- Coordination of the different hotel sections during events.
March 2009 to october 2011
@Relais sul Lago, Hotel**** e SPA
• Front office and back office agent
5/2/2008 - 31/1/2009
@Walt Disney Company, Orlando, Florida, USA
• Disney Trainer, Shop assistent and cashier, Floor stocker, Merchandise
EBT – ENAC - Corso di formazione iniziale di security per la categoria A13
Bechelor Degree - Cultural and Linguistic Mediation - 97/110
Excellent knowledge of the most widespread applications for Windows (office, e-mail programs, image processing) and good knowledge of the hotel management program Fidelio and Hotel Automation Plus, Sihot PMS and SAP BW
Front office supervisor, Revenue Manager Assistant
Meliá Hotels International - Campione d'Italia, ItalyRevenue ManagementMarch 2015 - Now
My duties include both front and back office practices that are directly linked to the daily hotel routine (check-in and check-out, emails and bookings management etc) and the drafting of revenue reports, the management of the availability and rate strategy in cooperation with the Revenue Manager and the General Manager. I also do the follow up on the implementation of new business contract with tour operators and groups .
Best Western Jet Hotel - Gallarate, ItalySales & MarketingNovember 2014 - February 2015
Università degli Studi di Milano - Hospitality and Tourism Management - Milan, ItalySeptember 2007 - April 2009
lnguistic and Cultural mediation in the economic, legal and social fields
ItalianNative or fluent100%
- Fidelio PMS
- MS Office
- PMS Ericsoft
- PMS SIHOT
- SAP BW