Monica Talamona

Monica Talamona

Front office supervisor, Revenue Manager Assistant at Meliá Hotels International
Lives in Varese, Italy
over 6 months ago

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From March 2015
Front office and back office supervisor- Assistant Revenue Manager
@ Melia Campione
Melia Hotels International

- Front and Back office duties: check-in and check-out, emails and bookings management etc
- Drafting of revenue reports and business plan, the management of the availability and rate strategy in cooperation with the Revenue Manager and the General Manager.
- Implementation of new business contract with tour operators and corporate clients.
- Group and Mice Offers and follow up

Nov 2014 - March 2015
Sales Manager
@Best Western Jet Hotel
Gallarate (VA)
- Search and implementation of new business contract with companies and tour operators
- Front and Back office standard duties

@Grand Hotel Milano Malpensa
Somma Lombardo (VA)
• Standard front office duties

November 2011 to march 2014
@Hotel Cascina Canova
Uggiate Trevano (CO)
- Creation and implementation of front and back office procedures and coordination of the new staff of the hotel.
- Check-in e chek-out, reservation and availability,
- Coordination of the different hotel sections during events.

March 2009 to october 2011
@Relais sul Lago, Hotel**** e SPA
Varese (VA)
• Front office and back office agent

Cultural Representative
5/2/2008 - 31/1/2009
@Walt Disney Company, Orlando, Florida, USA
• Disney Trainer, Shop assistent and cashier, Floor stocker, Merchandise

2014
EBT – ENAC - Corso di formazione iniziale di security per la categoria A13

2007
Bechelor Degree - Cultural and Linguistic Mediation - 97/110

Excellent knowledge of the most widespread applications for Windows (office, e-mail programs, image processing) and good knowledge of the hotel management program Fidelio and Hotel Automation Plus, Sihot PMS and SAP BW

Experience

  • Front office supervisor, Revenue Manager Assistant

    Meliá Hotels International - Campione d'Italia, Italy

    Revenue Management
    March 2015 - Now · 3 years and 11 months

    My duties include both front and back office practices that are directly linked to the daily hotel routine (check-in and check-out, emails and bookings management etc) and the drafting of revenue reports, the management of the availability and rate strategy in cooperation with the Revenue Manager and the General Manager. I also do the follow up on the implementation of new business contract with tour operators and groups .

  • Sales Manager

    Best Western Jet Hotel - Gallarate, Italy

    Sales & Marketing
    November 2014 - February 2015 · 4 months

Education

  • Bechelor

    Università degli Studi di Milano - Hospitality and Tourism Management - Milan, Italy

    September 2007 - April 2009

    lnguistic and Cultural mediation in the economic, legal and social fields

Languages

  • Italian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Professional working
    60%
  • German
    Limited working
    40%

Skills

  • Fidelio PMS
  • MS Office
  • PMS Ericsoft
  • PMS SIHOT
  • SAP BW
Connections
Taxap Peer
Student from Kalinga University
Barbara Brunati
Front Office Agent at Meliá Hotels International
Following
The Standard, London
London, United Kingdom
Hôtel Tiffany
Geneva, Switzerland
Other members
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