Monica Wanjiku Ngigi

Monica Wanjiku Ngigi

Front Office Supervisor at Souq Waqif Boutique Hotels by Tivoli
Lives in Doha, Qatar
over 6 months ago

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I am looking forward to bring my well developed ,human resource training, guest relation ,oral and interpersonal communication skills ,relevant computer skills ,good listener ,solid work ethic, the desire to excel, meet deadlines and enjoy a fast paced environment .I also have acquired extensive experience in Kenya and Qatar 5 star hotels.


  • Front Office Supervisor

    Souq Waqif Boutique Hotels by Tivoli - Doha, Qatar

    Front Office reception
    December 2017 - Now · 12 months

    Oversee, supervise and perform all related duties in the front house department. • Assisting the team in check in, check out and blocking rooms • Assist in VIPS arrivals departure in absence of Guest relation Officers • Answers Guest inquiries and handles complaints • Coach, Counsel and discipline employees when necessary • Checks group departments, fit and ensure switchboard makes appropriate wake up calls and pre arrival calls • Documentation and proper techniques • Maintain and monitor proper front office operational supplies • Assistance with any problem in scheduled shifts on the night audit shifts • Ensure all employees follow proper cash handling procedures • Maintain accuracy of rooming list, groups, arrivals, amenities etc. • Maximum selling potential and rooms balance • Assist reception, concierge, and bell boys during busy periods • Conduct daily briefing in order to have a proper communication • Operation on daily basis • Motivated to maintain good staff relations • Process all guest check-ins by confirming reservation, assigning room. • Process all payments types such as room charge, cash checks, debit, or credit.

  • Front Office Agent

    Souq Waqif Boutique Hotels by Tivoli - Doha, Qatar

    Front Office reception
    January 2014 - December 2017 · 3 years and 12 months

     Daily house count of arrivals and departures  Update reservations and check for any special requests  Reply to emails internal and external  Allocating rooms and give upgrades where needed  Consistently offer professional, friendly and engaging service  Following up with the team to see if comment cards are handed to guests  Follow department policies, procedures and service standards  Have knowledge of hotel rates, packages, discounts and vouchers.  Resolve all guests complains and call back to see if it was resolved to their satisfaction  Processes adjustment vouchers, paid out , miscellaneous charges  Coach and implement new ideas  Adhere to all cashiering procedures

  • Food and Beverage Head Waitress

    Souq Waqif Boutique Hotels by Tivoli - Doha, Qatar

    F&B service
    August 2012 - January 2014 · 1 year and 6 months

    -Greeting customers as they arrive and showing them to their table. -Giving out menus and taking orders for food and drink. -Train and develop Bar Trainees whilst continuously imparting beverage knowledge to all trainees -Maintain guest satisfaction and ensure repeat business through personalized, efficient Service. -Ensure all guests leave satisfied Ensure that the bar and stores are maintained in neat, hygienic, and safe conditions at all times. -Continuously take feedback from guests in an effort to continuously innovate and improve the products and services. -Good at up selling, suggestive selling and product knowledge. -Responsible for setting, quality standard and audit and incentives. -Awarded for delivering service beyond Expectation. -PRe opening of a top luxury property unique in the Middle East by its wellness concept. -communicate and develop relationships with all interdepartmental teams -that all associates are fully briefed at all times -Assist in daily to daily floor and room service for Guests satisfaction


  • Computer Studies

    Likomatt training Centre - Doha, Qatar

    May 2017 - August 2017

    Introduction to IT Ms Windows Ms Word Ms Acess Ms Excel Ms pagemaker Ms Powerpoint Internate Ms Outlook Typing Tutor

  • Online Reservations Academy

    E campus Minor hotels online training - Doha, Qatar

    April 2016 - October 2016

    Reservation Online Academy (8 Modules) -Certified 􀀀General Safety & Training(First Aid &Global Safety principles) Certified 􀀀Problem resolution full course 􀀀Guest satisfaction Full Course 􀀀Revenue Management on Boarding(Market segmentation core rate products, opera &Room type Codes 􀀀Supervision Training 􀀀Communication Skills Training 􀀀Front Office and Accounting Skills 􀀀Hygiene Training Programmer

  • Food and Beverage, Guest Relations

    Paragon Hospitality Management - Doha, Qatar

    February 2008 - May 2008

    -General terms in food and beverage and guest relations - Guest satisfaction -Problem resolutions -Service recovery -Fine dinning -Housekkeping -Accounting


  • Swahili
    Native or fluent
  • English
    Native or fluent
  • Arabic
    Limited working


  • Material control
  • Opera (V5), POS – Micros:
  • Organization and prioritization skills
  • Problem analysis and use of judgment
  • Strong verbal and personal communication skills
  • Team spirit
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