Monika Kovač

Monika Kovač

Hostess in cultural hall at Festival Velenje
Lives in Velenje, Slovenia
over 6 months ago

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Experience

  • Hostess in cultural hall

    Festival Velenje - Velenje, Slovenia

    Hostess
    October 2015 - Now

    ▪ Reception of guests and accompanying them to their seats in the cultural hall, ▪ Ticket sale at the cash-register, ▪ Wardrobe management, ▪ Giving information about programme offers, prices, tickets, seating arrangements, local environment, different season tickets that are still available

  • Receptionist

    Sava hotels and resorts - Terme 3000 - Moravske Toplice, Slovenia

    Front Office reception
    July 2015 - September 2015

    ▪ Reception of guests at the hotel, ▪ Check-in and check-out of hotel guests, ▪ Service and product sale, ▪ Solving and transmission of information through the company, ▪ Informing the guests about event and also giving general information, ▪ Guest service

  • Researcher

    Faculty of Commercial and Business Sciences - Celje, Slovenia

    Logistics
    February 2015 - August 2015

    ▪ Statistical analysis of expectations and standpoints of service users at the Komptur, d.o.o. company

  • Administrator to Key account managers

    Ljunghall - Čáslav, Czechia

    Administration & General
    March 2014 - June 2014

    ▪ Preparing and editing of quotations, orders, enquiries and responses from customers into programmes, ▪ Creating RFQ forms, ▪ Creating NCPP forms, ▪ Creating forms for quality and control purposes for the orders, ▪ Teaching and mentoring new employees at the mentioned working position

Education

  • Master's degree in Tourism

    Faculty of tourism Brežice - Brežice, Slovenia

    October 2015 - Now

  • Bachelor degree in Tourism

    Faculty for Commercial and Business Sciences - Celje, Slovenia

    October 2014 - September 2016

  • Business assistant

    Higher Vocational Collage - Slovenj Gradec, Slovenia

    October 2012 - July 2014

Languages

  • English
    Professional working
    60%
  • German
    Professional working
    60%
  • Czech
    Notions
    20%
  • Italian
    Notions
    20%

Other

  • Bachelor degree in Tourism - Module Wellness

    SUMMARY
    A successful company must differ from the competition if it wants to gain and satisfy the needs and expectations of its target users. This is especially important for spas which offer spa/health services and integrate natural healing factors. Furthermore, these natural healing factors can be a competitive advantage and an element of differentiation from the competition, which we can market as the key element for competitive advantage before other providers. In the practical part of this thesis, I discussed the integration of natural healing factors into the offer of Thermana Laško. Moreover, I examined and analysed preventive and curative offers. Through the analysis, I found, that Thermana Laško has unique offers which differ from the competition and that they integrate their natural healing factors into their offers. All this proves that Thermana Laško wants to differ themselves from the competition. In addition, they want to keep their offers on track with the upcoming trends, and keep improving them.
    Key words: natural healing factors, wellness, preventive and curative offers, spa tourism, spa tourism offers, marketing of spa offers

    Download the file
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