Monserrat Galindo

Monserrat Galindo

Customer Service Coordinator at EF Education First
Lives in Paris, France
over 6 months ago

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About me

I am a self-motivated person with more than 4 years’ experience working under high standards of quality and being specialized in Customer Service and Europe visas.

Living in different places has taught me the possibility of being adapted to changes and motivate the people who I work with loads of initiative. I feel confident that I could listen and understand company’s needs, in order to create an action plan and personalize customer experience. Willing to relocate.

Experience

4 years and 1 month

  • Customer Service Coordinator

    EF Education First - Mexico City, Mexico

    Guest Relations
    July 2018 - February 2019 · 8 months

    • Tend to customer issues and general satisfaction • Payment tracking • Customer relationship building through several channels • General administration: visa, flights and school information • Answering phones and welcoming guests • Negotiating and maintaining relationships with vendors for staff perks/benefits

  • Customer Service Coordinator

    Worldwide Internships - Mexico City, Mexico

    Customer Service
    June 2017 - July 2018 · 1 year and 2 months

    - Review candidate’s documents for visa application. - Support candidates during visa application, and provide solutions for unexpected problems at this stage. - Support candidates during the entire program and provide “outside the box” solutions if needed. - Introduce candidates to local support and communicate with local support on a daily basis. - Responsible of ensuring first and final evaluations are filled by all candidates. - Responsible of Worldwide annual event “Meet N’Go”.

  • Waitress

    Pujol (Enrique Olvera team) - Mexico City, Mexico

    F&B service
    November 2016 - April 2017 · 6 months

    •Customer service in special events according to the department’s needs. •Leading the customer to choose drinks and wine, selecting and achieving the best Combination with the meals. •Communicating and verifying to the kitchen: allergies, food restrictions and guest special requirements. •Increasing the beverages sales: mezcal, tequila, cocktails and food pairing.

  • Food & Beverages Trainee

    Hotel Hermitage (Palace) - Monaco-Ville, Monaco

    F&B service
    August 2015 - February 2016 · 7 months

    •Collaborating in the Michelin restaurant service “Le Vistamar”. •Preparing alcoholic drinks and coffees at the “Crystal bar”. •Supporting table setting for different events at hotel. •Helping with the mise en place for lunch and dinner service.

  • Front Office Trainee

    Four Seasons Hotel - Mexico City, Mexico

    Front Office reception
    August 2014 - December 2014 · 5 months

    •Developing four purposes to improve indoors communication. •Booking the entrance and exit of the guests, following the standards’ of the hotel. •Transferring, helping and solving guest’s calls, ensuring the right solution.

  • Quality Assistant Trainee

    Cabo Villas Beach Resort & Spa - Cabo San Lucas, Mexico

    Management
    May 2014 - August 2014 · 4 months

    •Checking out the guest’s comments, and make sure that they are duly attended. •Supervising that standards are carried out properly. •Developing of the Training Needs Assessment (TNA) project.

  • Food and Beverage Trainee

    Grand Regina (Luxury residences) - Cabo San Lucas, Mexico

    F&B service
    July 2013 - January 2014 · 7 months

    •Implementing the Weekly Report of Occupancy in the fine dining restaurant “El Ciruelo”. •Performing logistic events: Thanksgiving, Christmas, New Year and social events. •Facilitating personal selection and training. •Aiming in the restaurant administration: schedules, tips and reports.

Education

  • French Service Diploma

    Lycée Technique et Hôtellier - Monaco-Ville, Monaco

    September 2015 - February 2016

    Service and Culinary Arts.

  • BBA Hospitality Management

    Laureate International Universities - Mexico City, Mexico

    August 2012 - January 2017

    Events, Hospitality and Tourism Management.

  • Leadership Programme

    University of Carlifornia - Berkeley, CA, United States

    July 2010 - August 2010

    Leadership Program

Languages

3 languages

  • Spanish

    Native or fluent

  • English

    Professional working

  • French

    Professional working

Skills

16 skills

  • Anticipation of needs
  • Creative
  • Customer Service Skils
  • Fluent in french
  • French cuisine
  • Handling guest complaint
  • Leadership
  • Micros Opera
  • Oral communication
  • Poseidon
  • Responsability
  • Sales
  • Speed Typing
  • Strong guest care
  • Team work
  • Time managment
Connections
Mihai Lițoiu
Cluster Sales Executive at Radisson Blu Hotel, Bucharest
Suzanne Brunier
Internship and Alumni Office Manager chez Ecole Hôtelière de Genève
Sean Ralph
International HR Research Consultant at LATZER ASSOCIATES GROUP GmbH
View 24 connections
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