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My goal is to become associated with a company where I can best utilize my skills, education, and gain further experience while enhancing the hotel’s services and productivity.
Instant Service Agent
Real Intercontinental Santo Domingo - Santo Domingo, Dominican RepublicBack OfficeAugust 2016 - Now · 2 years and 6 months
As Instant Service Agent, I have to serve as the main point of contact for all guest requests and needs. Must exhibit courteous hospitality at all times and fully own each guest issue. Coordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with the result.
Customer Service Intern
Crowne Plaza Santo Domingo - Santo Domingo, Dominican RepublicOtherMay 2015 - July 2015 · 3 months
My internship was base on the development of skills in all departments that are related with guests service experience inside the hotel. I had to answer some of guest request and help them with something specific like make a reservation in a restaurant or just gave them a smile to let them know that they are welcome.
Food And Beverage Intern
Radisson - Santo Domingo, Dominican RepublicF&B serviceDecember 2012 - January 2013 · 2 months
My internship was base on the banquets area. we worked for some events as a part of the waiters team.
Pontificia Universidad Catolica Madre y Maestra - Santiago De Los Caballeros, Dominican RepublicAugust 2011 - September 2015
SpanishNative or fluent100%
- Excel, Word,
- Luxury Hotels
- Microsoft PowerPoint
- Microsoft Word
- Office Outlook
- Opera PMS
- Word Office