Montserrat Mariné

Montserrat Mariné

Instant Service Agent at Real Intercontinental Santo Domingo
Lives in Santo Domingo, Dominican Republic
over 6 months ago

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My goal is to become associated with a company where I can best utilize my skills, education, and gain further experience while enhancing the hotel’s services and productivity.

Experience

  • Instant Service Agent

    Real Intercontinental Santo Domingo - Santo Domingo, Dominican Republic

    Back Office
    August 2016 - Now · 2 years and 6 months

    As Instant Service Agent, I have to serve as the main point of contact for all guest requests and needs. Must exhibit courteous hospitality at all times and fully own each guest issue. Coordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with the result.

  • Customer Service Intern

    Crowne Plaza Santo Domingo - Santo Domingo, Dominican Republic

    Other
    May 2015 - July 2015 · 3 months

    My internship was base on the development of skills in all departments that are related with guests service experience inside the hotel. I had to answer some of guest request and help them with something specific like make a reservation in a restaurant or just gave them a smile to let them know that they are welcome.

  • Food And Beverage Intern

    Radisson - Santo Domingo, Dominican Republic

    F&B service
    December 2012 - January 2013 · 2 months

    My internship was base on the banquets area. we worked for some events as a part of the waiters team.

Education

  • Pontificia Universidad Catolica Madre y Maestra - Santiago De Los Caballeros, Dominican Republic

    August 2011 - September 2015

Languages

  • Spanish
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Limited working
    40%
  • Portuguese
    Notions
    20%

Skills

  • Excel, Word,
  • Hotsos
  • Kronos
  • Luxury Hotels
  • Microsoft PowerPoint
  • Microsoft Word
  • Office Outlook
  • Opera PMS
  • Word Office
Connections
Kuldeep Gaur
Housekeeping Executive at Hilton Conrad bangalore
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Reyna Karina Cruz M
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