Moreblessing Tawonezvi

Moreblessing Tawonezvi

Guest Relations Agent at Lapita, Dubai Parks and Resorts, Autograph Collection Hotels
Lives in Dubai, United Arab Emirates
over 6 months ago

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People orientated person with a passion to work with children and young women to help them develop their skills

Experience

  • Guest Relations Agent

    Lapita, Dubai Parks and Resorts, Autograph Collection Hotels - Dubai, United Arab Emirates

    Front Office reception
    April 2018 - Now · 9 months

    •Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements and provide information and assistance to all guests and visitors •Anticipate guests needs respond promptly and acknowledge all guests concerns •Monitor and maintain cleanliness sanitation and organization of assigned work areas •Implemented high-impact sales and marketing initiatives resulting in increased occupancy and profitability •Meet with Supervisor to review daily assignments and priorities •Answer department telephone within specified amount of rings determined by property guidelines using correct greeting and telephone etiquette •Confirmed reservation in system and reviewed all noted information •Promoted positive guest relations to all individuals approaching the Front Desk

  • Laundry Attendant

    Aloft Al Ain - Al Ain, United Arab Emirates

    Housekeeping
    February 2017 - April 2018 · 1 year and 3 months

    •Received and tagged customer items for laundry or dry cleaning services with identifying code numbers and names. •Spot-tested fabrics to determine correct solvent use and ensure fabrics and dyes are not damaged. •Sorted articles into lots for cleaning according to fabric type, color,level of soil, and cleaning technique to be used •Identify articles requiring special treatments, specific techniques, and/or solutions to remove stains and soils. •Operate hand irons and pressing machines on fabrics and furs to remove wrinkles and permanently press.

Education

  • Hons Degree in Social Work

    BINDURA UNIVERSITY OF SCIENCE EDUCATION - Dubai, United Arab Emirates

    January 2012 - December 2016

    Hons Degree in Social Work

Languages

  • Zulu
    Professional working
    60%
  • Shona
    Professional working
    60%
  • English
    Professional working
    60%

Skills

  • Creativity and innovation
  • Good communication
  • Good listener
  • Very good team player
Following
TDIC Food & Beverage LLC
Abu Dhabi, United Arab Emirates
Jumeirah at Saadiyat Island Resort
Saadiyat Island, Abu Dhabi, United Arab Emirates
Wyndham Dubai Marina
Dubai, United Arab Emirates
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