Morena Di santo

Morena Di santo

Front Office Receptionist at Rosa Alpina Hotel & Spa
Lives in San Cassiano, Italy

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About me

As you will see from my enclosed resume that summarizes more than fifteen years of work experience in a wide variety of areas, I mainly worked as a hostess in trade shows and events, gaining excellent skills in customer care services. I studied Foreign Languages, as I am particularly interested in the linguistic and humanistic field and I got a Bachelors Degree in Linguistic Mediation (or Translation), so I also have some knowledges of economy and business management. And at the moment I am working mainly as English/Italian and Spanish/Italian interpreter, translator and teacher. I am Italian, I speak fluently both English and Spanish (C1) and I also have some knowledges of German and French, with some sentences of Russian and Turkish.

In the last years I worked as customer care agent, first in Ibiza as receptionist dedicated to VIP Customers and then in Milan Expo 2015, as chaperon of VIP guests coming to visit the exposition. Thanks to these positions I have had the possibility to learn more and more every day, but especially I learned how client satisfaction can be hard to reach. I strongly believe that I now possess the right combination of skills to start a new work experience in order to improve my skills and my career.


11 months

  • Front Office Receptionist

    Rosa Alpina Hotel & Spa - San Cassiano, Italy

    Front Office reception
    May 2019 - Now · 8 months

  • Front and back office receptionist

    Kristiania Leading Nature & Wellness Resort - Cogolo, Italy

    Front Office reception
    July 2018 - September 2018 · 3 months

    Front office Agent: customer care service in a 4*S hotel, taking care of any guest's need, organization of the office and the practices, contacting with the restaurant and the wellness area, and all the other area of the hotel.


  • Foreign Literatures and Languages

    University of Turin - Turin, Italy

    September 2008 - November 2012

    degree in Translation, Languages and Literature Languages studied: English, Spanish and German. (good knowledges of French and some sentences of hospitality both in Russian and Turkish.


6 languages

  • Italian

    Native or fluent

  • English

    Native or fluent

  • Spanish

    Native or fluent

  • German

    Limited working

  • French


  • Russian


Personal information


  • Italian

Date of birth

July 30th 1987


15 skills

  • Customer and guest care.
  • Dealing with customer
  • Excellent customer care
  • Fitness
  • Great customer service
  • Handling guest complaint
  • horse riding
  • Interpreter
  • Love speaking to guests
  • Microsoft word and excel
  • Passion for customer care
  • Problem solving
  • Tour Operator
  • translator
  • vip gues

Additional Information

1 information shared

  • About me

    I am a dynamic person, sociable, with an out going personality, positive and helpful, with a meticulous attention to detail, and self-motivated to achieve the best. A great customer service is my first aim and I have good problem solving attidute over a great leadership quality. I am used to work a lot on different shifts and under pressure. In other words, hard work does not scare me. I really would love to keep on learning and growing professionally in this field. I am confident that this particular attitude towards work makes me an ideal candidate for this position.

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