Morgan Gwiza

Morgan Gwiza

waiter/food & beverage server at Movenpick Hotel Jumeirah Lakes Towers
Lives in Dubai, United Arab Emirates
over 6 months ago

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“Eager to add my value to the hospitality industry as a food and beverage waiter by surpassing the expectations of both my guests and my employer as well.’’

Experience

  • waiter/food & beverage server

    Movenpick Hotel Jumeirah Lakes Towers - Dubai, United Arab Emirates

    F&B service
    September 2017 - July 2018

    Welcome and acknowledge all guests according to company standards in timely, friendly and efficient manner. Showing them the seats and assisting to seat. Present and discuss menus. Provide the information about menus and looked for opportunity to “upsell”products. Answer questions and provide suggestions on food and beverage options Take orders and enter into a POS system Communicate to the chef & bartender regarding any special preferences or allergy. Provided the highest standard of quality and attention to detail through all phases of service to ensure an impeccable dining experience for every guest. Deal promptly with requests and complaints and take ownership of guest request, follow up guests’ incidences. Perform running side work throughout shift Prepare final bill and process payments Clean and set tables for next customer. Performed opening and closing duties as required Attend daily briefings from management in order to be well informed and explained any special requirements for service. Perform any other assigned reasonable duties and responsibilities as assigned or as requested by Supervisor or manager

  • waiter

    Radisson Blu Hotel. - Cape Town, South Africa

    F&B service
    January 2016 - July 2017

    Provided prompt and courteous food and beverage service to guests Performed breakfast buffet set-up and replenished food items Delivered room service orders Responsible for billing, credit card and other kind of payment and collecting feedback from the guest. Worked varying shifts including weekends and holidays. Kept tables clean and ready for the next customers in efficient manner Trained new employees on the job

  • Front Desk Receptionist

    SOUTHERN SUN CAPE SUN HOTEL - Cape Town, South Africa

    Front Office reception
    June 2014 - January 2016

    Greeting and welcoming the guests as soon as they arrive at the front desk. Directing or/and escorting guests to their desired departments. Answer telephone calls and transfer calls to the appropriate person Answer telephone calls and respond to inquiries for information regarding the facility or company Respond to emails and take and relay messages to intended recipients Answered telephonic and in-person queries related to hotel services and resolved any issues Assisting in handling complaints and suggestions by dealing with situations in a calm and collected manner Processed guests' check ins and outs Prepared and completed room and restaurant bills Handled payments through cash, checks and credit cards Assisted guests' in storing valuables in secure deposit box.

Education

  • University of Tourism and Business Studies

    January 2008 - December 2012

Languages

  • English
    Full professional
    80%
  • French
    Full professional
    80%
  • Swahili
    Full professional
    80%
  • Portuguese
    Professional working
    60%

Skills

  • Computer hardware
  • Fire fighter and fire prevention
Following
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