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I am a proactive, open-minded, and committed person. A goal-oriented individual with a clear passion for learning in an international environment.
I trully believe that determination and passion for what you do are the keys of success.
I will end my degree in International Comunication on September 2017.
Tourist Guide and Front Office Reception
Tavira Tower - Cádiz, SpainTourismMay 2017 - Now
Reception: Welcomes customers by greeting them; offering them assistance. Provide information about Tavira Tower, the tour guide visit and the prices. Sales tickets. Guide tour in the Camera Oscura : visit in french, spanish and english. Monolingual and bilingual visit. Duration of the visit about 15 and 20 minutes. Providing information about the city, important monuments, things to do and to see in Cadiz province.
Guest services and sales
Disney New York Hotel Boutique - Marne-la-Vallée, FranceSales & MarketingDecember 2016 - January 2017
Welcomes customers by greeting them; offering them assistance. Directs customers by escorting them to racks and counters; suggesting items. Advises customers by providing information on products. Helps customer make selections by building customer confidence; offering suggestions and opinions. Documents sale by creating or updating customer profile records. Processes payments by totaling purchases; processing checks, cash, and store or other credit cards. Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest. Contributes to team effort by accomplishing related results as needed.
BNP Paribas Real Estate - Vernon, FranceFront Office receptionAugust 2016 - September 2016
Follow-up of operations by contacting a portfolio of clients, either through email or phone, inserting data and clients’ instructions, controlling risks and procedures and analysing and reporting information to the client base on their questions and queries. Team work, Analytical thinking, Positive attitude, Organisational commitment, Customer Service orientation and Focus on results
Reynald Bakery and Pastry - Vernon, FranceCateringDecember 2011 - September 2014
Providing excellent customer service to ensure satisfaction. Taking customer orders and delivering food and beverages in a timely fashion. Making menu recommendations, answering questions and sharing additional information upon request.
Master International Comunication
Universidad de cadiz - Cádiz, SpainSeptember 2015 - September 2017
FrenchNative or fluent100%