Moses Otieno

Moses Otieno

Concierge Agent/Departmental Trainer (Pre-Opening) at JA Resorts & Hotels
Lives in Dubai, United Arab Emirates

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About me

High-energy, ambitious and goal-oriented young man with a pleasant personality and tenacity that knows no restrictions focused on promoting guest satisfaction through exceptional service and maintaining outstanding standards.
Capable of multitasking and willing to meet or exceed guest expectations and capable of maximizing guest satisfaction with a touch of finesse.


9 years and 10 months

  • Concierge Agent/Departmental Trainer (Pre-Opening)

    JA Resorts & Hotels - Dubai, United Arab Emirates

    Front Office concierge
    July 2019 - Now · 7 months

  • Bell Desk /Concierge Agent (Pre-Opening)

    Caesars Bluewaters Dubai - Dubai, United Arab Emirates

    Front Office concierge
    October 2018 - June 2019 · 9 months

  • Bell Desk Agent

    Atlantis The Palm - Dubai, United Arab Emirates

    Front Office concierge
    March 2017 - September 2018 · 1 year and 8 months

  • Guest Service Associate

    Pride Inn - Nairobi, Kenya

    Front Office reception
    April 2013 - December 2016 · 3 years and 9 months

  • Customer Service Representative

    Newline Kenya Limited - Nairobi, Kenya

    Customer Service
    February 2010 - March 2013 · 3 years and 2 months


  • Bachelor of Arts

    University of Nairobi - Nairobi, Kenya

    November 2004 - December 2008

    Bachelor of Arts - Anthropology and Gender Studies

  • KCSE

    Maranda High School - Bondo, Kenya

    February 1999 - November 2002

    Kenya Certificate of Secondary Education


2 languages

  • English

    Native or fluent

  • Swahili

    Native or fluent

Personal information


  • Kenyan

Date of birth

August 05th 1983


6 skills

  • Cashiering and Back Office Operations
  • Certificate in Standard First Aid, Community CPR
  • Customer Service, Relations and Experience
  • Introduction to Computers and Computer Application
  • Peer Counseling and Behavioral Change
  • Train the Trainer

Additional Information

1 information shared

  • LinkedIn

Biplob Roy
Restaurant and Bar manager at ramee group of hotel
Hussam Aly
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Sabine Eckhardt
Front of the House Manager at Marriott International
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