Mostafa Gomaa

Mostafa Gomaa

Receptionist at Nassima Royal Hotel
Lives in Dubai, United Arab Emirates
over 6 months ago

Join Hosco and view mostafa's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

Experience

  • Receptionist

    Nassima Royal Hotel - Dubai, United Arab Emirates

    Front Office reception
    July 2016 - Now

    • Handle the check-In and check-Out guests. • Undertake front of house duties, including meeting, greeting and attending to the Needs of guests, to ensure a superb customer service experience. • Build a good rapport with all guests and resolve any complaints/issues quickly to Maintain high quality customer service. • Deal with guest requests to ensure a comfortable and pleasant stay • Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible • Responsible for accurate and efficient accounts and guest billing processes. • Assist in keeping the hotel reception area clean and tidy at all times. • Undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area • Give wake up calls to the guests at the right time being requested by the guests. • Ensure that all reservations and cancellations are processed efficiently. • Keep up to date with room pric

Education

  • Faculty of sport Education Alexandria University

    High school education - Alexandria, Egypt

    March 2007 - August 2012

    Faculty of sport Education Alexandria University – Alexandria - Egypt. Bachelor of Physical Education (Swimming & Diving) Training. Accumulative Grade: Good Graduate 2012 .

Languages

  • Arabic
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Russian
    Professional working
    60%

Other

  • Skills & Expertise

    Skills & Expertise

Following
Hyatt Hotels Dubai
Dubai, United Arab Emirates
Other members
Muhammad Asad
Dubai, United Arab Emirates
Ahmed Elgarm
Dubai, United Arab Emirates
Kishor Subedi
Dubai, United Arab Emirates
Akos Vancza
Dubai, United Arab Emirates
Jobin Elanjipuram
Dubai, United Arab Emirates
View 243932 members