Mostafa Gomaa

Mostafa Gomaa

Receptionist at Nassima Royal Hotel
Lives in Dubai, United Arab Emirates
over 6 months ago

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  • Receptionist

    Nassima Royal Hotel - Dubai, United Arab Emirates

    Front Office reception
    July 2016 - Now

    • Handle the check-In and check-Out guests. • Undertake front of house duties, including meeting, greeting and attending to the Needs of guests, to ensure a superb customer service experience. • Build a good rapport with all guests and resolve any complaints/issues quickly to Maintain high quality customer service. • Deal with guest requests to ensure a comfortable and pleasant stay • Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible • Responsible for accurate and efficient accounts and guest billing processes. • Assist in keeping the hotel reception area clean and tidy at all times. • Undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area • Give wake up calls to the guests at the right time being requested by the guests. • Ensure that all reservations and cancellations are processed efficiently. • Keep up to date with room pric


  • Faculty of sport Education Alexandria University

    High school education - Alexandria, Egypt

    March 2007 - August 2012

    Faculty of sport Education Alexandria University – Alexandria - Egypt. Bachelor of Physical Education (Swimming & Diving) Training. Accumulative Grade: Good Graduate 2012 .


  • Arabic
    Native or fluent
  • English
    Full professional
  • Russian
    Professional working


  • Skills & Expertise

    Skills & Expertise

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