Mostafa Mamdouh

Mostafa Mamdouh

Front Office Supervisor at sunrise grand select arabian beach
Lives in Egypt
over 6 months ago

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Join us

• Receive guests on arrival with a friendly manner• Enter complete details into the computer• Efficiently deal with check-out of guests• Deal with advanced reservations, took bookings and fulfilled particular requirements• Post all transactions to make sure that all bills are kept up-to-date
· Deliver excellent customer service, at all times, ensuring guests' comfort and safety
· Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
· Assist in keeping the hotel clean and tidy, at all times
· Deal with customer complaints in a professional manner
· Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
· Manage and maintain the administration of all reservations, cancellations and no-shows, in line with company policy
· Propose and implement effective marketing strategies to maximize room occupancy levels
· Complete all daily administration tasks as required

Experience

  • Front Office Supervisor

    sunrise grand select arabian beach - Sharm El-Sheikh, Egypt

    Other
    August 2018 - Now · 4 months

  • Front office shiftleader

    Sunrise grand select arabian beach - Egypt

    Front Office reception
    October 2015 - June 2018 · 2 years and 9 months

  • Front office receptionist

    Steignberger nile palace luxor - Luxor, Egypt

    Front Office reception
    October 2012 - September 2015 · 2 years and 12 months

  • Travel agency representative

    National travel service NTS - Luxor, Egypt

    Customer Service
    October 2010 - September 2012 · 1 year and 12 months

Education

  • Bachelor

    Faculty of languages - Cairo, Egypt

    June 2006 - June 2010

    Spanish department bachelor

Languages

  • Arabic
    Native or fluent
    100%
  • Spanish
    Full professional
    80%
  • English
    Full professional
    80%

Skills

  • Good comunications
  • Good time management
  • Staff-training
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