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My Name is Mustafa Galagel, I'm in a visit visa ,I’m freshly graduated from faculty of English Commerce, and I’m seeking for a good opportunity at your respected organization that can develop my skills and where I can increase my knowledge, looking for new achievements and responsibilities which lead for future promotion.
After my graduation I have attended official accounts courses which gave me an opportunity to practice all the subjects I studied at the college and I'm ready for an immediate hiring .
Call Centre Agent
voafone - Cairo, EgyptCustomer ServiceJuly 2016 - January 2017
Answer courteously inbound calls. Respond to customer inquiries. Generate customer interest in the services or products offered by the company. Provide personalized customer service by responding to the needs of the customers. Ensure feedback from the customer to further improve the customer services. Manage and update customer databases with the status of each customer. Coordinate with the dispatch team to send products or provide services on time to customers. Provide customers with brochures and information packages on products or services. Build customer loyalty by follow-up of customer calls. Evaluate problems of the customers and provide logical lasting solutions. Manage filing, mailing, correspondence and other management tasks.
scientific center - Tanta, EgyptFinance/AccountingSeptember 2014 - October 2015
Prepares asset, liability, and capital account entries by compiling and analysing account information. Documents financial transactions by entering account information. Recommends financial actions by analysing accounting options. Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports. Substantiates financial transactions by auditing documents. Maintains accounting controls by preparing and recommending policies and procedures. Guides accounting clerical staff by coordinating activities and answering questions. Reconciles financial discrepancies by collecting and analysing account information. Secures financial information by completing data base backups. Maintains financial security by following internal controls. Prepares payments by verifying documentation and requesting disbursements. Answers accounting procedure questions by researching and interpreting accounting policy and regulations. Complies with federal, state, and local financial legal requirements by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions. Prepares special financial reports by collecting, analysing, and summarizing account information and trends. Maintains customer confidence and protects operations by keeping financial information confidential. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Accomplishes the result by performing the duty. Contributes to team effort by accomplishing related results as needed
Faculty of commerce english section tanta university - Tanta, EgyptSeptember 2012 - July 2016
B.A Degree in Commerce Division of Accounting English Section (Tanta University Faculty of English Commerce) 2016.
ArabicNative or fluent100%
- Good customer service
- Strong hospitality