Moustafa Galagel

Moustafa Galagel

Call Centre Agent at voafone
Lives in Dubai, United Arab Emirates
over 6 months ago

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My Name is Mustafa Galagel, I'm in a visit visa ,I’m freshly graduated from faculty of English Commerce, and I’m seeking for a good opportunity at your respected organization that can develop my skills and where I can increase my knowledge, looking for new achievements and responsibilities which lead for future promotion.
After my graduation I have attended official accounts courses which gave me an opportunity to practice all the subjects I studied at the college and I'm ready for an immediate hiring .

Experience

  • Call Centre Agent

    voafone - Cairo, Egypt

    Customer Service
    July 2016 - January 2017

     Answer courteously inbound calls.  Respond to customer inquiries.  Generate customer interest in the services or products offered by the company.  Provide personalized customer service by responding to the needs of the customers.  Ensure feedback from the customer to further improve the customer services.  Manage and update customer databases with the status of each customer.  Coordinate with the dispatch team to send products or provide services on time to customers.  Provide customers with brochures and information packages on products or services.  Build customer loyalty by follow-up of customer calls.  Evaluate problems of the customers and provide logical lasting solutions.  Manage filing, mailing, correspondence and other management tasks.

  • Accountant

    scientific center - Tanta, Egypt

    Finance/Accounting
    September 2014 - October 2015

     Prepares asset, liability, and capital account entries by compiling and analysing account information.  Documents financial transactions by entering account information.  Recommends financial actions by analysing accounting options.  Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.  Substantiates financial transactions by auditing documents.  Maintains accounting controls by preparing and recommending policies and procedures.  Guides accounting clerical staff by coordinating activities and answering questions.  Reconciles financial discrepancies by collecting and analysing account information.  Secures financial information by completing data base backups.  Maintains financial security by following internal controls.  Prepares payments by verifying documentation and requesting disbursements.  Answers accounting procedure questions by researching and interpreting accounting policy and regulations.  Complies with federal, state, and local financial legal requirements by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions.  Prepares special financial reports by collecting, analysing, and summarizing account information and trends.  Maintains customer confidence and protects operations by keeping financial information confidential.  Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.  Accomplishes the result by performing the duty.  Contributes to team effort by accomplishing related results as needed

Education

  • Good

    Faculty of commerce english section tanta university - Tanta, Egypt

    September 2012 - July 2016

     B.A Degree in Commerce Division of Accounting English Section (Tanta University Faculty of English Commerce) 2016.

Languages

  • Arabic
    Native or fluent
    100%
  • English
    Full professional
    80%

Skills

  • Accounts
  • Good customer service
  • Sales
  • Strong hospitality
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