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Wishing my e-mail will find you well.
Kindly find below my resume vitae applying for a new suitable position through your esteemed establishment, wishing it will meet the standards and requirements.
For over 15 Years now I've been working in the hospitality industry, most of them I've spent in the well-known Hotels with Hilton & Ramada,
As well organized self-motivated, enthusiastic & quite aware with wide range of experience in both large and medium hotels & resorts in Middle East; having a farfetched competence & aptitude through working with multi-nationalities inland & abroad.
I assume my flexibility to work at different levels even if lower than my last position.
I'm currently working as Duty Manager at Ramada Downtown Hotel Abu Dhabi.
- Rooms Division Experience
- Resorts Management
- Hotel Management
- Compounds / Facilities Management
- F & B Experience
- Night Auditing Experience
- Revenue Management.
Thank you & best regards
Ramada Downtown Abu Dhabi - Abu Dhabi, United Arab EmiratesRooms divisionNovember 2017 - Now · 1 year and 3 months
Front Office Supervisor
The Riviera Hotel Dubai - Dubai, United Arab EmiratesFront Office receptionOctober 2015 - December 2016 · 1 year and 3 months
Responsible for the effective operational management of front office, to achieve, exceed revenue and Guest satisfaction targets. Specifically, responsible for performing the following tasks to the highest standards: *responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end of the day procedures and subsequent reports are completed in an accurate and efficient manner whereby my role will include key responsibilities such as: *Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction *Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods *Actively involve in promoting and selling companies loyalty program, Food & Beverage events / in house facilities and hotel / company partners *Ensure that all accounting and auditing practices
Assistant Front Office Manager
Carols Beaurivage Marsa Matrouh - Marsa Matruh, EgyptFront Office receptionMarch 2012 - June 2015 · 3 years and 4 months
*Analyze and monitor actual sales against projected sales. *I have the full responsibility of the hotel site & the entire internet booking (booking.com, etc) *Conducting sales strategy analysis and refines as appropriate to increase market share for all properties. *Analyzing period end and other available systems data to identify trends, future need periods and obstacles to achieving goals. *Ensure hotel strategies conform to Revenue philosophies and initiatives. *Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate. *Managing rooms inventory to maximize cluster rooms revenue. *Maintaining distribution channels for hotels positioning, information accuracy and competitor positioning. *I have the full responsibility for handling the guest feedback *Assisting the Front Office Manager for the front Office operations
Front Desk Supervisor
Hilton Sharm El Sheikh - Sharm El-Sheikh, EgyptFront Office receptionMarch 2005 - February 2012 · 7 years
*Cooperate, coordinate and communicates with other hotel department as required. *Fully conversant with all hotel emergency procedures. *Check billing instructions and monitors guest credit. *Check all correspondence for following day's arrival ensuring all requests are met and rooms are correctly assigned. *Maintains guest accounts and charge record, back up are cleared on daily basis.
Helwan University - Faculty of Tourism & Hotel Management - Cairo, EgyptOctober 1998 - June 2002
ArabicNative or fluent100%
- Fidelio Express System
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