Mufaro Chabikwa

Mufaro Chabikwa

Guest Service Unit And Customer Care Representative at Etihad Airways
Lives in Abu Dhabi, United Arab Emirates

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About me

I am a hardworking man, driven by a deep curiosity to learn and who has been groomed to adapt to any environment, is principled and is amassed with a deep sense of integrity and ethical values.


6 years and 2 months

  • Guest Service Unit And Customer Care Representative

    Etihad Airways - Abu Dhabi, United Arab Emirates

    Customer Service
    January 2018 - Now · 2 years and 2 months

    • Greet customers warmly • Assisting customers in a friendly and courteous manner • Responsible for transporting passengers in wheelchairs to, from aircraft, or inside the terminal of the airport • Assist in lifting passengers requiring assistance in and out of wheelchairs and / or aircraft passengers seats • Advise on aviation information • Suggest solutions when a product malfunctions • Handle physical products with care • Inform customer of deals and promotions • Perform other duties as assigned • Doing flight departures and boarding special needs guests and non privileged ones • Working on arrival flights at the Bay side • Recording and taking information about wheel chairs guests at the Bay side, thus including lifting passengers to and from the High Lift if necessary • Tagging and weighing luggage at another terminal area • Articulated duties assigned at U.S Customs and Border Protection area (CBP)


    MEIKLES HOTEL - Harare, Zimbabwe

    F&B service
    January 2012 - December 2015 · 4 years

    • Greeted customers as they arrive • Helped them seat on the table of their choice • Provided menus and take orders • Served food and beverages • Offered welcome drinks to customers • Took orders and delivered food • Ensured accuracy and speed of order • Assisted in the kitchen when needed • Cleaned and bussed tables as needed • Took reservations and greet the take-out counter customers • Ensured my work area is clean • Organized my work and work area professionally • Cleaned and cleared the dining room tables • Did all other tasks as required by the supervisor • Complied with maintenance guidelines for the restaurant or Hotel


  • BAA

    University of Zimbabwe - Harare, Zimbabwe

    August 2012 - December 2016

    I did my BAA degree at University of Zimbabwe, mainly specializing on Arts and Humanities.


3 languages

  • English

    Native or fluent

  • Shona

    Native or fluent

  • French

    Limited working

Personal information


  • Zimbabwean


5 skills

  • Effective listening skills
  • Initiative with a high level of energy
  • Multitasking Skills
  • Proficient with Microsoft Packages
  • Time management skills
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