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About me
I have 14 years of IT Operation experience in Global IT industry like Telenor Group IT, UNDP IT operation, Accenture, Wipro. I had been working in IT service management, IT System management, IT process. I like to establish a position in global IT organization where I can enhance & utilize my long IT Operational expertise in order to achieve business goals. I Love to work with proper dedication, proactive approach, positive attitude, passion for strengthening organization value.
Experience
19 years and 3 months
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IT Technical Lead
Wipro Ltd(Telenor) - Dhaka, Bangladesh
ITSeptember 2017 - Now · 6 years and 7 months• Managing Telenor Unit Grameenphone EUC Central & Regional IT Team. • Ensuring EUC service desk management, Regional IT Infrastructure management • Maintaining Regional IT asset management, Asset reconciliation, Regional EUC server. • Ensuring EUC Software management, Hardware maintenance, Application Troubleshooting Solution, Project rollout & UAT, AV & Patch management, SCCM,IT information security policy. • Assisting Grameenphone client IT EUC Incident\problem solution through IT Manage Engine tool and SLA. • Facilitating regular training for Grameenphone IT service desk & regional Team members. KEDB management for IT Problem, Incident, and FCR issues. • Implementing IT EUC solutions in Homes (End protection) automation tool.
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IT Team Lead
Accenture(Telenor) - Dhaka, Bangladesh
ITJanuary 2014 - September 2017 · 3 years and 9 months• Leading & managing Grameenphone EUC Regional IT Team, Regional IT infrastructure system. • Maintaining Regional IT asset management, Asset reconciliation, Regional EUC server maintenance. • Ensuring EUC Software management, Hardware maintenance, Application Troubleshooting Solution, Project rollout & UAT, AV & Patch management, SCCM,IT information security policy • Managing incident prioritization & day-to-day incident, SR resolution. Alignment with Accenture PDC (Philippine delivery center) for receiving HPSM tool incident, requests as EUC central resolver group. • Managing Grameenphone Regional 2000+ large stakeholders with on time IT delivery. • Rendering robust solution in Regional IT Infrastructure and application level.
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IT Specialist
Grameenphone IT(Telenor) - Dhaka, Bangladesh
IT & TechnologyApril 2010 - December 2013 · 3 years and 9 months• Leading Grameenphone EUC Dhaka Regional IT Team, Regional IT infrastructure system. • Ensuring Software management & Hardware maintenance, Application, Incident, Problem, SR Troubleshooting Solution, Project rollout & UAT, IT information security policy • Maintaining Regional IT asset management, Asset reconciliation, Regional EUC server maintenance
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System Engineer
Grameenphone(Telenor) - Dhaka, Bangladesh
IT & TechnologyMarch 2006 - March 2010 · 4 years and 2 months• Leading Grameenphone EUC Dhaka Regional IT Team, Regional IT infrastructure system. • Ensuring Software management & Hardware maintenance, Application, Incident, Problem, SR Troubleshooting Solution, Project rollout & UAT, IT information security policy • Maintaining Regional IT asset management, Asset reconciliation, Regional EUC server maintenance
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Pilot support Engineer
SDNP(UNDP) - Dhaka, Bangladesh
IT & TechnologyJanuary 2005 - March 2006 · 1 year and 3 monthsEnsuring IT service for Ministry of Environment (clients and projects) countrywide.
Personal information
Nationalities
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British
Date of birth
December 22nd 1978
Driving License
Yes
Skills
12 skills
- Hardware & application managment
- IP Telephony
- IT cross functional
- IT infrastructure
- IT network
- IT Process managment
- IT PROJECT MANAGEMENT
- IT Service Management
- Stakeholder Management
- System adminstration
- Vendor management
- Windows administration
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