Muhammad Adnan

Muhammad Adnan

IT Technical Lead at Wipro IT Service ( Client Telenor)
Lives in Dhaka, Bangladesh
over 6 months ago

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I have 14 years of IT Operation experience in Global IT industry like Telenor Group IT, UNDP IT operation, Accenture, Wipro. I had been working in IT service management, IT System management, IT process. I like to establish a position in global IT organization where I can enhance & utilize my long IT Operational expertise in order to achieve business goals. I Love to work with proper dedication, proactive approach, positive attitude, passion for strengthening organization value.

Experience

  • IT Technical Lead

    Wipro IT Service ( Client Telenor) - Dhaka, Bangladesh

    IT
    September 2017 - Now · 1 year and 5 months

    • Managing Telenor Unit Grameenphone EUC Central & Regional IT Team. • Ensuring EUC service desk management, Regional IT Infrastructure management • Maintaining Regional IT asset management, Asset reconciliation, Regional EUC server. • Ensuring EUC Software management, Hardware maintenance, Application Troubleshooting Solution, Project rollout & UAT, AV & Patch management, SCCM,IT information security policy. • Assisting Grameenphone client IT EUC Incident\problem solution through IT Manage Engine tool and SLA. • Facilitating regular training for Grameenphone IT service desk & regional Team members. KEDB management for IT Problem, Incident, and FCR issues. • Implementing IT EUC solutions in Homes (End protection) automation tool.

  • IT Team Lead

    Accenture (Client Telenor) - Dhaka, Bangladesh

    IT
    January 2014 - September 2017 · 3 years and 9 months

    • Leading & managing Grameenphone EUC Regional IT Team, Regional IT infrastructure system. • Maintaining Regional IT asset management, Asset reconciliation, Regional EUC server maintenance. • Ensuring EUC Software management, Hardware maintenance, Application Troubleshooting Solution, Project rollout & UAT, AV & Patch management, SCCM,IT information security policy • Managing incident prioritization & day-to-day incident, SR resolution. Alignment with Accenture PDC (Philippine delivery center) for receiving HPSM tool incident, requests as EUC central resolver group. • Managing Grameenphone Regional 2000+ large stakeholders with on time IT delivery. • Rendering robust solution in Regional IT Infrastructure and application level.

  • IT Specialist

    Grameenphone (Client Telenor) - Dhaka, Bangladesh

    IT
    April 2010 - December 2013 · 3 years and 9 months

    • Leading Grameenphone EUC Dhaka Regional IT Team, Regional IT infrastructure system. • Ensuring Software management & Hardware maintenance, Application, Incident, Problem, SR Troubleshooting Solution, Project rollout & UAT, IT information security policy • Maintaining Regional IT asset management, Asset reconciliation, Regional EUC server

  • System Engineer

    Grameenphone(Client Telenor) - Dhaka, Bangladesh

    IT
    March 2006 - March 2010 · 4 years and 2 months

    • Leading Grameenphone EUC Dhaka Regional IT Team, Regional IT infrastructure system. • Ensuring Software management & Hardware maintenance, Application, Incident, Problem, SR Troubleshooting Solution, Project rollout & UAT, IT information security policy • Maintaining Regional IT asset management, Asset reconciliation, Regional EUC server

  • IT Support Engineer

    SDNP (Client UNDP) - Dhaka, Bangladesh

    IT
    January 2005 - March 2006 · 1 year and 3 months

    Ensuring IT service for Ministry of Environment (clients and projects) countrywide.

Skills

  • Application Management
  • IP Telephony
  • IT Hardware and Software
  • IT Infrastructure Management
  • IT network
  • IT Process
  • IT project Managment
  • IT Service Delivery
  • IT Service Management
  • IT vendor management
  • Stakeholder Management
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