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A dynamic result-oriented professional with 28 years of Rich Experience in Human Resources & Operations Management; expertise in Business & HR Strategy, Organization Development, Delivering Sustained Organizational Growth in Dynamic Environments, Establishing Organizational Structure, Building Employee Value, Driving Vision and Achieving Critical Strategic Goals.
Strategy Architect in the Development of Innovative HR Initiatives to Streamline Processes & Capitalize on Organizational Growth. Proficient in Overseeing Smooth Implementation of HR Policies for Manpower Planning, Performance Management, Talent Acquisition, Career Planning and Succession Planning.
Specialties: My Passion is HR, Strategy, Leadership Assessment & Development, Competency & Capability Building Practices, Retention Strategies & Initiatives, Global & Leadership Talent Acquisition, Talent Management, Employee Relations, HRIS Automation, I.R. & Statutory Compliance. Practicing & influencing the same into hardcore executions. Institutionalizing Best HR Practices and building world class performance management system.
Manager Administration & Operations
The Indus Hospital Network - Karachi, PakistanAdministration & GeneralMarch 2017 - Now · 1 year and 10 months
Administrator & Operations Manager at 200+bed Hospital lead 74 doctors faculty and 285 Nursing and Para medical Staff with 40 Management Personals and 60 Security Personals. Provide leadership & broad supervision in the assigned departments like HR, Administration, Operations, IT, Nursing, Paramedical, Supply Chain, Pharmacy Services, General Store , Maintenance and warehousing of medicine , general items . ensure security of Staff and hospital Premises. Organize, direct, control and coordinate medical and health services in relation to the policies set by the governing body of the hospital Develops administrative staff by providing information, educational opportunities, and coaching. To maintain inter departmental relationships in order to encourage team work and achieve targets. Rounds of the hospital to gain first hand knowledge of work progress and patients care/satisfaction. Problem solving attitude for various departments to encourage positive attitude of the staff and giving them a sense of ownership of the organization. Ensure that all hospital non-clinical units are run professionally with well-defined scopes, TORs, KPIs etc. Coordination with other support services for patient care. Regular audits of hospital areas/functioning to ensure adherence to accepted norms of operations. Ensuring that all patients/visitors’ daily complaints/problems are resolved. Act as liaisons between governing boards, medical staff, and Unit in charge. Plan & make proposals as needed for operational initiatives. To report important and urgent issues to the Senior Management, concerning security and integrity of the organization. To act as a liaison between the public and Management. Ensure all hospital matters related to compliance of regulatory requirement are fulfilled. Act as the “face” of the hospital in a mature, sensible & responsible manner.
Corporate Porch (Pvt) Limited - Karachi, PakistanHuman ResourcesJuly 2016 - March 2017 · 9 months
Responsible for entire Business including Talent Management as per the requirement of clients. Develop New Payroll system to minimize the manpower cost. (Compensation & Benefits) Augmented to client’s regular & strategic recruitment needs for Mid-Management to Sr. Management positions. Leading the function of recruiting & hiring Focused on linking candidates from marketing, sales, human resource, supply chain, information technology, finance and accounting fields with companies in need of highly qualified talent. Consistently made efforts to improve efficiency & service levels to help clients meet their recruitment goals by providing right person for the right job. Responsible for continuous update of the CP Talent Pool by maintaining a pre-screened Talent Pool, Sourcing potential prospects through advertisements, recruiting portals & social media tools to ensure availability of quality candidates fostering recruitment needs of assigned clients. Career counseling of candidates allowing them to position themselves better in the job market. Managing relationships with clients, candidates and sourcing partners.
HR & Administration Head
Bling Water Company - Karachi, PakistanHuman ResourcesMay 2015 - July 2016 · 1 year and 3 months
• Provision of industrial operations at Fairdale site of 350 + Blue Color workers, employees. • Responsible for IR & Admin, Human Resource management, IS, Plant Security , Areas (MPD) Security, organizational development, training, and change management initiatives for processing division with over 350 employees’ + Blue Collar Workers. • Reduced employees turn around by 45 % from 35 resignations to 7 resignations per month. • Developed a centralized training program to support a new commission only, field sales force, including distant e-leaning solutions, self-directed training programs, webinars and workshops • Revamped the existing compensation and benefit plan originally designed for inside sales to a more efficient commission only, monthly performance bonus plan • Developed all major policies from scratch at Karachi Plant including Leave policy for management and non-management staff. • Liaison with Government & local bodies for the approvals &/or land related taxes. • Introduced Manpower Planning V/s p
Manager Expense Settlement
Bank Alfalah Limited - Karachi, PakistanAdministration & GeneralApril 2010 - May 2015 · 5 years and 2 months
March 2013 to May 2015 - Administration & Technology Operations Successfully managed Accounts payable and Expense Settlement Department and also responsible to manage the purchase ledger function and processing of invoices according to the set schedule of payment. Responsible for payment of vendor ser per commitments of bank, either against procurement or project or any agreement. Responsible for manage the staff training and guidance. I have coordinated in audit session with internal and external audit system. As manager prepared typical MIS report for management. Monitoring the payment of Guest Houses, Courier Services, Insurance, Stationary and Drinking Water supply. I have also prepared summaries on all payments related issues with monitoring outstanding payment issues. Thoroughly manage the all guest houses of the bank located in various cities with booking and scheduling for bank executives, coordinate and making sure timely schedule as well as in emergency arrangements. Responsible for arrangeme
Head of Mail Management / Team Leader Administration
Standard Chartered Bank - Karachi, PakistanAdministration & GeneralAugust 1994 - April 2010 · 15 years and 9 months
Standard Chartered Bank (Pakistan) Limited 1994 till April 2010 - Head of Mail Management Department Main Achievements • Fraud Investigation • Consumer Finance repossessed cars. Pool Cars and ware houses Management • Cost reduction and saving in following areas up to 30% • Mail Management • Diesel for Generator • Stationary Successfully Managed • Mail Management Department for pan Pakistan. • Complaints Management unit for return instruments and other mail. • Management of Business Continuity Plan - (BCP) • General Administration Services to manage the following activities. • Vendor Management., Vendor Payments, Purchase office Stationery and Courier, • Travel and Hotels, Support and Services • Return Credit and ATM cards, Call Back Unit for Return Credit and Bank Statements. Premises • To look after all premises maintenance i.e. (Air Conditioning, Electrical, Civil Work, Furniture, Janitorial, Renovation and Refurbishment work. An active member of Bank’s Project Team for construction of Bra
Manager Production Planning
THe Lyra Shoe Company (Pvt) Limited - Karachi, PakistanSales & MarketingMarch 1990 - July 1994 · 4 years and 6 months
Sales Operation, Planning , Handling Production,
MBA - HR & Administration Management
Pakistan Institute of Management - Karachi, PakistanMarch 2002 - October 2004
Specialization is HR & Administration Management
Pakistan Institute of Management - Karachi, PakistanJuly 1997 - December 1997
Accounting for Non Financial Executive
Bacheor in Literature
Internationale Open University of Colombo - Colombo, Sri LankaJanuary 1991 - December 1993
Masters in Literature
Internationale Open University of Colombo - Colombo, Sri LankaJanuary 1988 - December 1990
UrduNative or fluent100%
PanjabiNative or fluent100%
- Account Payables
- Administration Operation:
- Building Management
- Cost Reduction
- Facilities Management
- General Administration
- Human resource
- Human Resource Management
- Human Resources Planning
- Premises Security
- Team Building
- Team Management