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10 years of cross-platform experience in systems administration, including analyzing, designing, installing and maintaining servers, desktops, networks, hardware, software and peripherals.
Managed more than 20 servers, VPN, IPTV, Large network with more than three hundred active devices.
Superior troubleshooting and technical support abilities with migrations, network connectivity, and security and database applications.
Develop exceptional relationships with co-workers, management and end users. Excellent communication and problem-solving skills.
Grand Midwest Group of Hotels - Dubai, United Arab EmiratesITMay 2017 - Now · 1 year and 8 months
Managing, monitoring and troubleshooting of Windows Servers, Switches, Routers, Access Points and Firewalls. Backup and restore Windows Servers, Exchange Server, File Servers, Wireless Access Controller, Firewalls & Guest Access Systems. Monitoring and Maintenance of IDS Fortune Next6i (PMS) Property Management System. Managing Active Directory and User Accounts and Group Policies. Configure and maintain routers, wireless access points & network switches (HP, Cisco, Allied Telesis) Maintaining licenses for all software and ensure that all systems are covered by the proper maintenance contracts. Configurations and troubleshooting of CCTV System including DVRs, NVRs and IP Cameras. Backup and restore SQL server database for Samsotech VICAS, IDS Next6i, and Time Attendance Software. Manage Network Attach Storages (NAS). Maintenance and troubleshooting of networks (wired and wireless) and shared printers, scanners in the all hotel properties. Monitor and configure Wifi bandwidth pools to ensure 100% Wi-Fi connectivity all over the hotel. Online support to all nodes at local and remote locations, respond to needs and questions of users concerning their access of network resources.
IBT: Empowering your Business with Technology - Dubai, United Arab EmiratesITDecember 2015 - April 2017 · 1 year and 5 months
Troubleshoot and resolve technical issues related to Servers, networks, desktops, laptops, printers, mobiles and a variety of applications on client sites. Troubleshoot, evaluate and resolve LAN/WAN performance and capacities; identify problem areas, bottlenecks and network problems; use various network tools to provide resolution for system issues; maintain, monitor and perform configuration backup. Respond to situations where first-line product support has failed to isolate or fix the problem. Manage and oversee system administration; Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP) systems and Active Directory (AD). Install, configure and troubleshoot VPN, Routers, Switches, Access Points & Range Extenders Create backups using Windows Server Backup, Acronis Backups and Symantec Backup Exec. Troubleshoot technical issues and resolve them within company guidelines.
BS (information technology)
The Islamia University of Bahawalpur - Bahawalpur, PakistanDecember 2002 - December 2006
UrduNative or fluent100%
- Active directory
- Desktop support
- IT Service Desk
- IT support
- Server Management
- Windows Server