Muhammad Khizar Aalijah

Muhammad Khizar Aalijah

Guest Service Agent at Grand ambassdor hotel
Lives in United Arab Emirates
over 6 months ago

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My name is Muhammad Khizar Aalijah. I'm from Pakistan. I came to Dubai last month for the searching job. I want to start my career from here just because to make my future bright and learn more things from here.

Experience

  • Guest Service Agent

    Grand ambassdor hotel - Islamabad, Pakistan

    Administration & General
    October 2017 - February 2018 · 5 months

    • Responded to customer requests via telephone and email. • Meet and greet all guest upon arrival and departure. • Ensure that all facilities are available to the guest. • Always thank and give a fond farewell to guests conveying anticipation for their next visit. • Assist guest with table reservation. • Take quick action on guests’ problem and solve it immediately. • Entered details such as payments, account information and call logs into the computer system. • Obtained documents, clearances, certificates and approvals from local, state and federal agencies

  • Business Development Assistant

    Alternate energy systems - Islamabad, Pakistan

    Administration & General
    January 2015 - February 2017 · 2 years and 2 months

    • Increased customer satisfaction rate by 25% by improving customer service. • Planned, supervised, and coordinated daily activity of 3 junior business analysts. • Improved communication with the marketing department to better understand the competitive position. • Directed the creation and implementation of a Business Continuity Plan, and the management of audit programs.

  • Restaurant Supervisor

    Khoka Khola Restaurant - Islamabad, Pakistan

    F&B service
    March 2014 - January 2015 · 12 months

    • Implemented marketing strategies which resulted in 12% growth of customer base. • Help guests make reservations over the phone and input online information and reservations into the computer system • Ensuring and providing flawless, upscale, professional and high class guest service experiences • Analyze customer’s feedback and providing strategic direction to continuously improve rating. • Respond to guest needs and anticipating their unstated ones • Responsible for answering complaints from customers and finding solutions • Responsible for assisting more than 50 customers in a high

Education

  • Degree with honor in united kingdom.

    Confederation of Tourism & Hospitality (CTH) LEVEL 6 Professional Diploma in Tourism and Hospitality Management- UK - Islamabad, Pakistan

    August 2016 - January 2018

    Hospitality and Tourism Management, F&B Operations, H&T Marketing, Mastering Communication, Front Office Operations, Accounting, Computer Applications.

Languages

  • Urdu
    Native or fluent
    100%
  • English
    Professional working
    60%

Skills

  • Email marketing
  • Google Analytics
  • Great teamwork skills
  • hotel sales
  • judgment and decision making
  • Public Speaking
  • Research and Strategy
Connections
Faizan Eubaid
F&B Manager at Grand Regency Hotel
Following
Madinat Jumeirah Resort
Dubai, United Arab Emirates
JW Marriott Marquis Hotel Dubai
Dubai, United Arab Emirates
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