Muhammad Naveed Shahid

Muhammad Naveed Shahid

Client Service Manager at Bella Casa Real Estate Brokers LLC
Lives in Dubai, United Arab Emirates
over 6 months ago

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I have over 11 years of diversified experience in Sales / Customer Services / Phone Banking / Call Center / Team Management / Leadership / Branch Banking / Training / Hotel Management along with a Bachelor's degree.

Experience

  • Client Service Manager

    Bella Casa Real Estate Brokers LLC - Dubai, United Arab Emirates

    Customer Service
    September 2017 - Now · 1 year and 3 months

    • Rent, buy or sell property for clients through cash or mortgage. • Perform property listings, meet prospective clients. • Accompany clients to property site, discuss conditions of rent/sale, draw up real estate contracts.

  • Relationship Manager – Branch Distribution

    FIRST GULF BANK (FGB) - Dubai, United Arab Emirates

    Public Relations
    January 2017 - August 2017 · 8 months

    • Responsible to visit listed companies / clients of the bank to maintain relations & generate business • To achieve the assigned monthly target of 1.8 million in Loans (Mortgage & PIL) and 6 Credit Cards • Work in coordination with operations, credit and management to ensure smooth business conduct

  • Personal Banker – Retail Bank

    MASHREQ BANK - Karachi, Pakistan

    Customer Service
    February 2015 - November 2016 · 1 year and 10 months

    • Responsible to visit listed companies of the bank to maintain relations & generate business • To achieve the assigned monthly target of 15 customers in CC, 1 PL, 3 CASA and 1 Bancassurance

  • Direct Sales Officer – Credit Cards

    HSBC BANK MIDDLE EAST LTD. (C/O RESOURCE SOLUTIONS) - Karachi, Pakistan

    Customer Service
    May 2014 - December 2014 · 8 months

    • Responsible to visit listed companies of the bank to maintain relations & generate business • To achieve the assigned monthly target of 14 approved Credit Cards

  • Team Manager – Phone Banking

    HABIB BANK LIMITED (HBL) - Karachi, Pakistan

    Customer Service
    November 2008 - March 2014 · 5 years and 5 months

    • Directly responsibility for 3 Team Leaders and indirectly responsible for 40+ Phone Banking Officers for their overall performance. • To achieve maximum customer satisfaction to the defined quality parameters (internal & external) with SL target defined as 90%. • Ensure right capacity planning for smooth operations using scheduling and forecast as the basic tools. • Member of cross-function team to enhance Call Center Business Process. • Performance evaluation of TLs on the given matrix and ensure timely coaching and counseling for enhanced performance. • Joined as a Phone Banking Officer, then got transferred as a Transaction Verification Analyst, then elevated as the Team Leader – Inbound before finally leaving the organization as a one of the Team Managers for the department.

  • Customer Services Representative – Branch Distribution

    UNITED BANK LIMITED (UBL) - Karachi, Pakistan

    Customer Service
    April 2005 - October 2008 · 3 years and 7 months

    • Supervisor for all the operational & customer related issues of branch • In-charge for account opening and maintenance, cheque books & ATM cards, cheques clearing

  • Guest Services Agent – Front Office

    Beach Luxury Hotel - Karachi, Pakistan

    Front Office reception
    August 2003 - May 2004 · 10 months

    • Performed check-in / check-outs, cash handling; also, performed duties as Acting Night Manager (whenever required)

Education

  • Front Office Certificate Course

    Pakistan Institute of Tourism & Hotel Management - Karachi, Pakistan

    June 2004 - August 2004

Languages

  • English
    Professional working
    60%
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